Starting 3 night stay at the Doral Resort as part of a business conference. First impression pulling through the circle was good. Clearly the main focus of this place is golf. Other than that, the lodges looked dated right off the bat so I was a bit worried. The lobby of course looks great and I was looking forward to the rooms being nice, but unfortunately wasn't the case.
So I actually waited an hour for my room to become "ready" while it was cleaned, so naturally I am expecting a "clean" room. Right off the bat, I put my things down and try to set up my computer to check some emails. As I pull the chair out, I see pieces of plastic wrap from a water bottle and other visible bits of trash on the floor. Try to set my computer down on the table but the table looks doesn't "look right." I take my finger and slide it along the glass top surface and find that there is a layer of dust on the table so clear that I can see the line where I touched the table. And the list just continues. Edge of the room by the balcony is flat out filthy. The water and temperature control on the shower is broken, shower tub doesn't drain so I am standing in a pool of water while showering.
Asked the front desk to switch rooms but was denied since "all rooms were accounted for." No apology or nothing. Needless to say I can't wait for this trip to end so I can not stay in this filthy room. Room is pre-paid for as part of the conference fee, otherwise I wouldn't stay here a minute longer than I need to. No possible way I would come back personally. It's too bad since the golf accommodations look great.
- Official Description (provided by the hotel):
- Trump National Doral(R) Miami is a prestigious 800-acre resort boasting a completely re-designed clubhouse, new Deluxe and Suite accommodations, luxurious event spaces, new restaurant concepts, 4 redesigned championship golf courses, plus all new re-imagined recreational amenities and retail shops for guests and members to enjoy. Doral(R) is once again one of the greatest resort destinations in the world. Purchased by the Trump Organization in June 2012, the Doral Golf Resort & Spa has undergone a dramatic restoration to recapture the resort's early grandeur. Every aspect of the resort has been completely transformed in order to bring the new Trump National Doral(R) Miami to the highest level of luxury, infused with the distinguished five-star level of service that is synonymous with the Trump brand. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa