As we were a group of four golfers and have visited TPC Scottsdale, TPC Sawgrass, and many other "high end" golf facilities we were hoping that what we had read as complaints could not be true, but low and behold they were! The trip advisory previous comments by some 20 comments said to be prepared for room access cards and parking access cards that continually don't work, work for an hour, work at the front desk but when you get to your room they don't work! 100% true, we had two rooms and after a total of 10 new access cards "each", trips back and forth to the lobby each time, we were tired of the excuses and trying to blame us for carrying the cards next to another card! We had received new cards when we left the lobby after dinner and by the time we returned back to the room, they didn't work! The Asst. Front Desk Manager who i made aware that Doral Golf Resort was becomming a laughing stock on the internet didn"t seem to care and the fact that she said that they would have a technician re-configure the code via a hand held device, well they had done this five or six times already! The truth was that when a Security Officer who had this device came to our room "once again" to reprogram the door, he told us "off the record" that he reprograms the doors in the Lodges bascially his entire shift, "every day"! The front desk tried to make it sound like it was a minor problem when in fact you could hear alot of the patrons around the pool talking about the same thing! The pool was hotter, about 103 degrees, than the tiny little hot tub, three person tub at most! The Resturants (Champions) was okay but the food became tiring! We were deciding if we should go outside of the resort to find another place to eat, the hotel worker gave us a few places to go and her comments were" yes the place i am recommending is in a "safe area" to go, BUT do not go to these other areas unless you are in a "large group" NOT what we wanted to hear when staying in this proported nice resort! When we originally booked our golf package the whole intent was to play the "Blue monster", the famed course, however as we followed the requirements that you could not lock in the tee off time until 60 days prior to arrival we were nicely told that the Blue Monster was now booked, as was the next best course so we had no choice than to play the "gold course"! Save your money, this course winds throughout the homes and if you don't mind cars driving around some of the tee decks while your in your back swing driving to their home or don"t mind roads running right along side the fairways, knock yourself out! The $405.00 per person the stay and play, was a complete waste! We played Harbour Town in Hilton Head, TPC Sawgrass and had "forecaddies" included as part of the package which made the experince a great time, not the case here! As the previous reveiws had stated the elevators are very old and noisy, so make sure you don't get a room by the elevator! The washrooms are old, tiny and tired and as far as exhaust fans in the washroom, well the mens washroom near the Champions bar never seemed to have any exhuast, as the Saturday evening with a wedding going on, the two main courses having a golf tournament could not handle the odors, not pleasant! No courtesy bottled water on the golf cart and ironically when we teed off we had to be prepared for the "club members" in front of us who made it a practice to hit a "small bucket" on every couple of holes until they liked the shot! No marshall ever showed up and its funny, special rules must be in place for these members as they drove their golf carts as close as they wanted to the greens! Also be "aware" check your bill very,very carefully, both of our bills had to be adjusted because they had "outgoing calls" charged from each of our rooms when in fact at the times the calls were made there was no one in the rooms, so obviously staff have a number that they use to call their friends or family, charge your room and then when we questioned it, again this Asst Front desk manager made us feel like she was doing us a favour by taking the "phatom phone calls" off our bill! If you happen to be a cigar smoker, they did have some excellent choices however be prepared to wait a while to receive the cigar as they could not find the key to open up the humidor until a serach party found them, and be prepared for this great line if your eating in the Champions bar, they drop the menus off and will tell you that they will be right back! (ha,ha) Right back means a minimum of 10 minutes! We also filled out a "comment card" and again i was assured that we would receive a reply, well its been over a week and no reply, but you will see that once this review gets filed that they will take all of ten seconds to press the number 2, 3 or 4 on their computer and we will receive a "computer generated" sorry! They should start listening to people and do something about these issues! We were not given any suggestion about some form of compensation from the Asst Front desk manager, she bascially punched our bill out as quick as possible so the other people checking in would not see that this Resort is not all its cranked up to be! We were asked by her, she hoped we would come back, point blank, "NEVER" ! For all of you out there please read these Trip Advisor, in most cases they are correct!
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
- Reservation Options:
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa