I spent a week at the Trump National Doral on business recently and was impressed enough with the service that I joined TripAdvisor just so that I could rate the hotel and its staff!
I have not stayed at a Trump property before and was not sure what to expect. The facility itself was very nice and has recently been renovated. The rooms are well appointed and comfortable, but what really sets the hotel apart is the service. I had amazing service from the moment I arrived, starting with one of the bell boys, Pensy, taking great care of me and even helping me track down the FedEx office. In addition, Alejandro at the front desk was wonderful in helping me track down a rental car when the kiosk was closed, and so was Buck, who got me quickly and safely to the off-site rental location to pick up a car; Annia from room service deserves a call out; and so do Pericles from the pool (who very graciously accepted my apology for not having USD with which to tip him); Percival from the bellboy staff; and Gilda from the Concierge desk who was very helpful on several occasions, including getting Alejandro and Buck to help me resolve the rental car situation.
I did have a small issue with the minibar, which took a few days to resolve, but it was resolved very nicely by Gabriel Șoanca and his team. Gabriel went above and beyond to ensure that the rest of my stay was comfortable and I appreciate his concern, sincerity and generosity.
I am a frequent traveller and I have stayed in many nice hotels with fine service; however, the service at the Trump Doral has been the best I have ever experienced. There seems to be a real sense of purpose and teamwork and empowerment from everyone, and it feels like all who work there genuinely want to be there.
Even the chamber maids, whose names I don’t have, were exceptional. I ran into them several times during my visit and they were always so helpful and kind and the rooms were well-tended and clean.
I will definitely go out of my way to stay at Trump properties in the future.
- Official Description (provided by the hotel):
- Trump National Doral(R) Miami is a prestigious 800-acre resort boasting a completely re-designed clubhouse, new Deluxe and Suite accommodations, luxurious event spaces, new restaurant concepts, 4 redesigned championship golf courses, plus all new re-imagined recreational amenities and retail shops for guests and members to enjoy. Doral(R) is once again one of the greatest resort destinations in the world. Purchased by the Trump Organization in June 2012, the Doral Golf Resort & Spa has undergone a dramatic restoration to recapture the resort's early grandeur. Every aspect of the resort has been completely transformed in order to bring the new Trump National Doral(R) Miami to the highest level of luxury, infused with the distinguished five-star level of service that is synonymous with the Trump brand. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Sabre Hospitality Solutions, Orbitz, TripOnline SA, Despegar.com, Priceline, Hotels.com and Jetsetter so you can book your Trump National Doral Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa