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“Excellent Service” 5 of 5 stars
Review of Trump National Doral Miami

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Trump National Doral Miami
4.0 of 5 Resort   |   4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)   |  
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$645 in Daily Credits
Ranked #2 of 21 Hotels in Doral
Aarhus, Denmark
1 review
“Excellent Service”
5 of 5 stars Reviewed today NEW

I spent a week at the Trump National Doral on business recently and was impressed enough with the service that I joined TripAdvisor just so that I could rate the hotel and its staff!

I have not stayed at a Trump property before and was not sure what to expect. The facility itself was very nice and has recently been renovated. The rooms are well appointed and comfortable, but what really sets the hotel apart is the service. I had amazing service from the moment I arrived, starting with one of the bell boys, Pensy, taking great care of me and even helping me track down the FedEx office. In addition, Alejandro at the front desk was wonderful in helping me track down a rental car when the kiosk was closed, and so was Buck, who got me quickly and safely to the off-site rental location to pick up a car; Annia from room service deserves a call out; and so do Pericles from the pool (who very graciously accepted my apology for not having USD with which to tip him); Percival from the bellboy staff; and Gilda from the Concierge desk who was very helpful on several occasions, including getting Alejandro and Buck to help me resolve the rental car situation.

I did have a small issue with the minibar, which took a few days to resolve, but it was resolved very nicely by Gabriel Șoanca and his team. Gabriel went above and beyond to ensure that the rest of my stay was comfortable and I appreciate his concern, sincerity and generosity.

I am a frequent traveller and I have stayed in many nice hotels with fine service; however, the service at the Trump Doral has been the best I have ever experienced. There seems to be a real sense of purpose and teamwork and empowerment from everyone, and it feels like all who work there genuinely want to be there.

Even the chamber maids, whose names I don’t have, were exceptional. I ran into them several times during my visit and they were always so helpful and kind and the rooms were well-tended and clean.

I will definitely go out of my way to stay at Trump properties in the future.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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203 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful place. The food and views are amazing! The staff are so friendly! Christina from housekeeping took such good care of me during my stay, she was so helpful and made my room so nice and in turn my stay so comfortable, she is an asset to the team!
The food in the dining outlets is also delicious

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed yesterday NEW

very welcoming at check-in
lack of follow-through on details (had requested that I was expecting a fax & wanted it delivered to my room, but I had to call to see if it arrived. It had, but they did not deliver it. Did not receive the wake up (or back-up wake-up) call I requested for day of check out for early flight - luckily I had set the clock radio). Also, was in a nice size room, but I found the bathroom to be quite small in relation to the size of room (very narrow)

Room Tip: was a good location for a conference as the meeting rooms were nearby
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Service
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Seattle, Washington
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Trump National Doral is another classic signature from the Trump Luxurious series. The Resort is located in Doral, a suburb of Miami with over 800 acres of property that has been renovated recently. The hotel is composed of multiple Villas ( which are luxurious buildings with several floors and multiple rooms ) dispersed around the club house which is the focal point. the Villas are also surrounding a golf course with 90 hole course.The resort has all the amenities for a luxurious stay including a large Golf course, centrally located pool , restaurants, and beautiful spacious rooms with marble floors and nice walk-in showers. the rooms are big enough to fit easily 3 adults or 2 adults and 2 kids. I have given the hotel property 5 stars because of its truly nice design and upscale feel. it offers free wifi and the beds are very comfortable . staff were helpful and nice.
However there are some drawbacks to keep in mind:
1- it is not near the waterfront and is about 15 min- 20 min to the ' happening" areas in South beach.
2- Food is super expensive and is only slightly above average quality for a 5 star resort (especially for the room in-dining. I paid 67 dollars for cup of soup, chicken Cesar salad and coffee).
3- while there is self parking option, the parking is located distant from the villas so much so that it is essentially impractical to park there . hence you are stuck with the valet parking which you pay heavily for!
4- just like the rest of the Trump properties, get assessed a daily resort fee
5- if you need a roll-away bed, you are charged 50 dollars per night
6- the pool is located in-front of he club house where guests check in , so it might be uncomfortable having to walk in wearing your swimming suit when other guests are showing up for business meetings wearing business suits.
overall, it is a nice resort, services are expensive but the hotel is comfortable.

Room Tip: see if you can get reservation through a third party where resort fees are already paid for.
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Boca Raton, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

Sixteen of us stayed at Trump National Doral for our annual Golf outing. The entire Doral experience met all of our expectations. The golf courses were in top condition. The rooms were fantastic. The entire staff was there to make our stay special. The attention to every detail was very obvious and much appreciated. We all felt our DORAL event was one of our best ever.

  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at Trump National Resort in Miami for 4 nights when in town for a wedding last weekend.
We were extremely impressed from the moment that we arrived on the property. The front desk staff was efficient and very friendly. Sylvia was very professional and informative about the property and its amenities. We were most impressed by her warmth and friendliness.
We stayed in the Gary Player Villas in a stunning 2 bedroom suite that was spacious and immaculate. The housekeeping staff were also very competent and professional, going out of their way to make sure we had everything we needed. Marino had found an article of clothing we had misplaced and not only returned it to us but also left us a lovely message letting us know he had found it and would be returning it to our suite. We spoke to Mirtha several times as we came and went; she made us feel welcome and comfortable. Our suite was cleaned promptly every day and we received turndown service nightly along with the requisite yummy chocolate treats. Not once did we have to call for extra towels or service...all of our needs we met beyond our expectations.
Our dining experiences were also excellent. The service was top notch and it was evident that the staff at Champions Bar and Grill made it their priority to make sure we were happy. The general manager, Alex Portela, made it a point to come over and introduce himself to us; he too was very professional and kind.
The pool staff was efficient and aware of the needs of the guests. Rey, in particular, made sure that we always had fresh water and was that our drink and food orders arrived promptly.
Overall, our experience was excellent and we highly recommend staying at this resort.

Stayed April 2015, traveled as a couple
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Stockholm, Sweden
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for 5 nights in May. Attended a conference so had no chance to play golf. This probably defeats the purpose of going to this resort since basically everything is about golf.
The hotel is expensive and the green fees obviously even higher.
Rooms are spacious and the sound proofing is very good.
The temperature in the conference rooms was strangely uneven, going from ice cold to Luke warm.

The cleaning of the rooms was late and inattentive every morning. No morning were the rooms cleaned before 11. Refill of schampoo, soap and even coffee was very uneven.
The prices in the shops are ridiculously high.

The restaurants are of good to high quality but everything is charged and at high prices.
I don't mind paying significant money for high quality food or lodging but no matter what Donald Trump says: this is not the overall outstanding quality place he claims this to be.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trump National Doral Miami

Address: 4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)
Phone Number:
Location: United States > Florida > Doral
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Doral
#1 Family Hotel in Doral
#2 Business Hotel in Doral
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Trump National Doral Miami 4*
Number of rooms: 643
Official Description (provided by the hotel):
Trump National Doral(R) Miami is a prestigious 800-acre resort boasting a completely re-designed clubhouse, new Deluxe and Suite accommodations, luxurious event spaces, new restaurant concepts, 4 redesigned championship golf courses, plus all new re-imagined recreational amenities and retail shops for guests and members to enjoy. Doral(R) is once again one of the greatest resort destinations in the world. Purchased by the Trump Organization in June 2012, the Doral Golf Resort & Spa has undergone a dramatic restoration to recapture the resort's early grandeur. Every aspect of the resort has been completely transformed in order to bring the new Trump National Doral(R) Miami to the highest level of luxury, infused with the distinguished five-star level of service that is synonymous with the Trump brand. ... more   less 
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Also Known As:
Doral Golf Resort And Spa, a Marriott Hotel Doral
Marriott Doral
Doral Golf Resort Spa

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