We stayed at the Trump National Doral Miami for a medical conference from Feb 25-March 1. While I understand the resort was undergoing construction and trying to be ready to open in time for the big golf tournament the following week, I don't think any of those reasons should be an excuse for your current customers to receive such poor service and accommodations.
There were 2 employees who were exceptional: Jorge at reception/check-in and Luis at the pool. They went out of their way to be overly friendly and helpful when other staff members just seemed completely clueless.
I'm not going to re-iterate the other posts, they are all 100% on target. There was construction everywhere, you couldn't walk without practically tripping over something; There was no lighting at night and the sidewalks weren't finished. The layout is HORRID and although the bellmen try their best to get shuttles for people, it was quicker just to walk than wait the 30 minutes for a golf-cart to talk us back to our building. There was absolutely no organization to how things were run it was complete mishegoss.
We stayed in the Tiger Woods Villa, which had just opened the week prior. Two days the elevator didn't work. The path flooded every morning. It was right across from the "grand reception area" so we heard construction all night. Across from out bed there was a life-size picture of Tiger Woods staring at us all night, PLUS one of him and his dad over the toilet in the bathroom, it was creepy and gaudy. We woke up to maintenance workers banging and fixing things in the hallways and on Sat March 1st people with walkie-talkies saying that "Sports Illustrated is here for the photo shoot, make it look done" over & over again.
There was only ONE restaurant in the entire resort that was open (or completed), and that was at the pool. The resort is NOT within walking distance to restaurants so you're kind of stuck eating there, by the pool, for every meal. It was insane. The average wait time to 1) get service was 30-45 minutes (yes, that was AFTER having a seat) and 2) to get your food after ordering was 60-90 minutes. And the waitstaff seemed to have had absolutely NO training, if we weren't so aggravated, it would've been laughable.
The prices during this "under construction" phase were not reduced one cent. My boyfriend ordered a mojito by the pool (the only bar in the entire resort as well), but the resort was out of mint leaves. (We WERE in Miami, mojitos are kind of a given in Miami, the resort out of mint leaves??? Couldn't someone have gone to Costco and bought mint leaves for the bar? WERE THEY SERIOUS)? So, the waiter recommended a drink "just like a mojito but Brazilian", cost…$19 for a drink in a plastic cup and all ice.
I could keep going on, but again, I feel like I am reiterating what others have already said.
If I could give one recommendations, save your money, and stay somewhere else. The Trump National Doral is just NOT worth the money they will bilk out of you.
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa