I traveled to Miami and stayed at this hotel form March 10-14. From the moment I checked in to when I left I was disappointed. We checked in early, around 10am, and left our number to be called when our room was available. We checked every hour until 3pm when our room was finally available. The next day I had a business meeting and was gone from 10 am until around 5pm. When I returned to my room my towels were still dirty and my bed was not made so I called to have fresh towels brought in. On Wednesday it was the same, we had to call to have our room attended to. Thursday our room was cleaned without calling, which you'd expect so no high remarks there. Also the internet in my rom was not strong and it took too long for web pages to load. In order to connect to my work's system I had to sit by the pool, thankfully the it was beautiful so it wasn't too much of a hardship.
On check out my bill was missing a day, it was under a separate reservation and was never combined. We were able to work through that but when I returned home I had a random full nights charge. When I called they said it was because I was a no show on Wednesday. I checked in on Monday and stayed until Friday, how I was a no show o Wednesday is beyond me but they were able to remove the charge.
There are some positives, it wasn't all negative. The weather was perfect, high 70's and low 80's, absolutely beautiful not that the property had anything to do with that. The spa was also nice. I got a facial and it was very relaxing. There is a workout facility that is only available to certain members which was disappointing because they offered fitness classes that I would have liked to have taken.
- Official Description (provided by the hotel):
- Trump National Doral(R) Miami is a prestigious 800-acre resort boasting a completely re-designed clubhouse, new Deluxe and Suite accommodations, luxurious event spaces, new restaurant concepts, 4 redesigned championship golf courses, plus all new re-imagined recreational amenities and retail shops for guests and members to enjoy. Doral(R) is once again one of the greatest resort destinations in the world. Purchased by the Trump Organization in June 2012, the Doral Golf Resort & Spa has undergone a dramatic restoration to recapture the resort's early grandeur. Every aspect of the resort has been completely transformed in order to bring the new Trump National Doral(R) Miami to the highest level of luxury, infused with the distinguished five-star level of service that is synonymous with the Trump brand. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa