Disclaimer, I am not a golfer. That being said I visited for a conference at the end of February. I expected more out of a resort. The place was on rabid pace to finish major renovations prior to the coral golf tournament. The main check in desk was moved to the spa check in. I tried to check in for my conference at 12, but my room wasn't ready. I had to change into my suit in the men's locker room for the spa. The directions given to me were vague at best. I'll let you know that you have to take a different elevator to the second floor to reach the men's then the women's which makes sense but would have been better had it been spelled out. I was then instructed to take my bags to the legends ballroom meeting area since that would be closer to my room. After the end of my meetings around five, I waited with another gentleman to pick up my bags only to be informed that my bags were not there and may have been transferred back to the spa lobby, which was in the opposite direction of my room!
In regards to the rooms, we stayed in 411 which faced the golf course. There was a small patio with two chairs but across from the grass the cement wasn't laid yet so you couldn't really park a golf cart and run past the lawn straight to the room. We had two beds, a chaise lounge and a chair. The room was a decent size. The bathroom had a double sink, a tub, standalone shower and separate toilet. Everything was clean.
I found staff in the spa lobby eager to help. I asked for a late checkout and was informed I could leave by three pm. I went to the pool which has new nice lounge chairs surrounding a salt water heated pool that was perfect. Wait staff seemed slow but attentive. I think the bar staff was overwhelmed as well as some point of sale issues which was the real choke point in the service. Food was resort priced as well as were the drinks. Bossa nova played in the background through speakers which drowned out the occasional jack hammer or dremmel tool.
After lounging by the pool (for some reason the ground had a lot of dirt on it which might be due to them trying to create a sandy feel or maybe this was just debris from all the construction going on), I went to my room to shower and pack up but my key didn't work. I walked the five minutes back to the hotel check in at the spa. They then reccoded my key card. Of course, after walking back I still couldn't get in and found a phone and had security get me in my room. Awesome when security asks you for id which is stuck inside your room that you're trying to get into. All this trouble with my key card after they assured me that morning I was good until 3!
Overall happy with the room. Service was sub par. I have been to soft openings. My honeymoon in bora bora was at the intercontinental during a soft opening. I can live with construction and renovation. What I can't stand is incompetency and poor service. From other guests and reviews I knew the place had been bought, the staff turned over and they were renovating everything. But in the hospitality business you better make up for it if your facade is undergoing major changes. Do the little things. This is a large resort property. There is a lot of walking. Once the main lobby is open things will be centralized but until then I would suggest they have golf carts ferrying people around like mad, not asking you call in advance for a pick up. Numerous times I'd be walking and the staff would say hello but not once did anyone in a cart offer a ride. This is in stark contrast to my stay in Tahiti where they'd offer you a ride any chance they passed you.
This is a resort. Don't think you're going to the beach without a long expensive cab ride. I'm sure their main clientele are golfers but I just want to throw it out there if you're thinking of hitting sobe every night. I was there for a conference and it was difficult to get out at night.
I expect more from a resort owned by ruthless TV character who demands more from his proteges. I'd probably think twice about going to one of these properties again.
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa