Where should I start?? I stayed here as part of a conference recently. I received email confirmations of my stay with a link stating "contact us via email" if you have questions about your stay. I emailed them twice and never received any response (yes, I checked my spam folder). I made golf reservations online, contacted them as well regarding a time change and also didn't receive a reply.
ROOMS: I was given a room in lodge 8. Hallways smelled like mildew. Colleagues said they had mold in their rooms. I can't believe they charged me close to $300 for these rooms. I would think any budget hotel would have nicer rooms.
STAFF: Uneducated about the hotel, golf facilities, and just about everything else. I found them to have no idea how to direct me to the various parts of the hotel. Even the "at your service" concierge via phone gave me incorrect information about my golf experience. I ended up almost missing my tee time.
SERVICE: Horrible. I have stayed all over the world. Would have had much better service at a Ritz for $150/night. Service at pool-side restaurant (Cascades) was extremely slow. They are clearly understaffed. Additionally-- I got locked out of my room FIVE times. The first time I waited for 20 minutes for security to come open my door. Was told someone else would deliver me a key. Never came. The fourth time I got locked out and went through the same routine, i finally got a key that worked. Only issue is that it got turned off again the morning of checkout two hours before my checkout time. So, I had to wait yet again. The one staff member who actually guided me himself to a conference facility took me through a food facility which was clearly for staff members only. I couldn't imagine what his supervisors would think if they knew this.
I complained to Buck Esguerra, one of the managers, and all he offered was a free massage at the spa. I don't know how they justify charging me $1000 for this stay when I would have had a much better and cheaper experience at the Hyatt down the street. I just read other reviews on TripAdisor and realized that everyone else has had a similar experience. Now I understand why they didn't offer me more.
CONFERENCE FACILITIES: Poor. Our conference room was overcrowded. I was on top of the persons next to me. Audio/Visual techs kept getting the wrong slides on the screen.
SAFETY: Whoa. Construction is everywhere. I was walking on nails, glass and metal shards everywhere. Nothing is roped off. The morning of my golf experience I ended up on a construction site (how did I get here??) and a crane was lifting something over my head. DANGEROUS, I should not have been able to even enter this area. I also walked into the lobby that I didn't realize was still under construction, when I heard "get him out of here, the fire marshall is coming!". If you don't want your guests entering your construction sites then YOU MUST ROPE OFF THESE AREAS!
In the end, I'm embarrassed for Donald Trump, and the management. I'm sorry my corporate group chose this location and I'd imagine this is the last time we stay here.
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa