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“Good 5-star-hotel, staff is friendly, food is excellent, Golf courses are in superb conditions, Golf staff not friendly” 5 of 5 stars
Review of Trump National Doral Miami

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Trump National Doral Miami
4.0 of 5 Resort   |   4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)   |  
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Ranked #16 of 21 Hotels in Doral
Berlin, Germany
1 review
1 helpful vote 1 helpful vote
“Good 5-star-hotel, staff is friendly, food is excellent, Golf courses are in superb conditions, Golf staff not friendly”
5 of 5 stars Reviewed March 1, 2014

Good 5-star-hotel, staff is friendly, food is excellent, Golf courses are in superb conditions, Golf staff not friendly as they are nagging you as soon as you fall back behind scheduled time on the courses to let the next flight play through. Then you are hanging behind the next slow players and have the 2nd-next flight coming up behind you. The marshalls really should relax more, but they just have too many players there and want to rush everyone over the course, really ruins the experience as you can not enjoy the courses and the landscape. The hotel and the restaurants are excellent with gret service and food provided all over the place...

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 17, 2014
Dear Valued Guest,

Thank you for taking the time to share your experience with us on Trip Advisor. I am pleased that our associates were friendly and that the level of service experienced was exceptional. I have noted your experience while playing golf and will share with our leadership. It is important to us to that our guests not only have fun while playing golf, but also have a memorable experience and enjoy all the new enhancements.

Thank you again for your feedback, and I look forward to welcoming you in the near future.

Regards,
David Feder
Vice President and Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,281 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 28, 2014

This place is horrible. The fact that they are still trying to keep the whole facility open, while doing HUGE construction projects on just about every aspect of the property is outrageous. Charging full price during this time is downright scandalous.

Let's see... where do we start? Rooms? Horrible for most of the rooms. We've heard the new Spa Rooms (you know, the ones they show on the website) are nice. However, for 90% of the rooms, they are worse than most $49/night motels. Mold? Yep, plenty of it. Paint chipping? Got that covered too. Faded and stained carpets? Yes. Construction dust all over the place, making our balcony a health hazard? Got that covered too... Yes, Mr. Trump, you run a tight ship here.

Service? The people are generally very pleasant, sort of like Golden Retrievers. And, in fact, they have the intellect of a Golden. No, I take that back. My Golden was smarter. Seriously, these people are way undertrained and when you ask them a question, rather than just saying "I don't know", they tend to make answers up, sending the guest on a wild goose chase.

The place is under construction. We get that. However, there are things they could do to mitigate the inconvenience on guests. For instance, how about having more frequent shuttle golf carts? Or, even having a decent map of the property explaining the most efficient routes between building and conferences? Also, for the buildings where there is major construction going on right outside people's windows, the hotel should have offered a discounted rate.

What is good? The gym, located temporarily at the Pritiken Longevity Center, is terrific. Lots of cardio and free weights, fresh fruit, water, etc. Seriously, one of the better gyms I've seen at a resort or hotel. Also, the newly-opened pool is very nice, with overstuffed chaise lounges and courteous waitresses. The food was good but really overpriced. I paid $41 for a chicken sandwich and two club sodas. That's a bit high, even for a resort.

All in all, I'd like to see this place when everything is finished but we will not come back here. Anyone booking a conference or block of rooms has a lot more options in the South Florida area that are much more attractive.

Room Tip: Whatever you do, avoid building 7 and 8. If possible, get a room in the Spa area or in one of the r...
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 11, 2014
Dear Valued Guest,

We appreciate your feedback and sincerely regret that we did not meet your expectations. We are in the process of our renovations to ensure that our services and conditions of the resort are vastly upgraded. During our renovations we want to ensure all of our guests have a positive outlook to our future, and ensure that every guest has an enjoyable stay. I sincerely apologize that we fell short of that.

I hope to regain your confidence and welcome you back to Trump National Doral.

Sincerely,
David Feder
Vice President & Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 28, 2014

Stayed here for a meeting and found it to be the most horrific experience. Was not provided a room until 6.5 hours after my arrival, construction everywhere, no hair dryers in the room (but espresso machines are, go figure) and they didn't even clean my room! Trump- you should focus on basic needs before bathrobes and minibars. A clean towel would be a nice place to start...

Room Tip: Try another hotel
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 11, 2014
Dear Valued Guest,

Thank you for taking the time to share your experience with us on Trip Advisor. We sincerely apologize for the troubling experience with the wait you had upon arrival to the hotel. In our renovated Villa rooms, the hair dryer is inside a bag in the drawer of your bathroom vanity.

We hope you will reconsider and give us another opportunity to regain your confidence and welcome you back to Trump National Doral.

Sincerely,

David Feder
Vice President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Lansing, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 28, 2014

Who knows what this place will be like when the construction is done, employees are properly trained, and memories of a horrible experience are past. However, my experience was extremely disappointing. Bait and switch at its finest as my room looked nothing like the pictures on the advertisements. The service at the limited restaurants was poor, the food was overpriced, but more importantly, the environment was not safe. Feel like walking through a construction zone? Feel like hearing construction through the night? Feel like almost getting hit by a front loader? If so, head to the Doral!

Room Tip: Stay somewhere else!
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 11, 2014
Dear Valued Guest,

Thank you for taking the time to share feedback of your recent stay on Trip Advisor. I sincerely apologize for the disappointing experience while at our resort. We are currently in the process of renovating all our guest rooms, and I regret to that your room accommodations were not what you had anticipated. I assure you the safety of our guests has been our top priority during our resort’s transformation.

We have recently opened our resort Main Clubhouse which includes new dining options, retail shops, and a state of the art fitness facility. Please accept our sincerest apologies for the inconveniences experienced and we hope you give us another opportunity with a return visit.

Sincerely,
David Feder
Vice President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 27, 2014

Worst place I ever stayed! Unsafe, Unfinished....a total mess. Fire alarms going off during meetings . Had to dodge heavy equipment to get to meetings. Had to use the service entrance. $10 domestic beer. Had to eat outside on sweltering days. Construction noise continuously. TV didn't work. Phones didn't work. Asked for an adjustment to bill.......denied. Run away!! Be afraid!!

Room Tip: Stay at a different resort!!!!
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 11, 2014
Dear valued guest,

Thank you for sharing feedback on your recent stay with us on Trip Advisor. Your comments are very important to us. We sincerely apologize for the inconveniences experienced. We are in the process of a major renovation, and I assure you the safety of our guests is a top priority.
Please accept our sincerest apologies, we hope you give us another opportunity and visit us again.

Sincerely,
David Feder
Vice President & Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pittsburgh
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 27, 2014

Black mold blowing out vents. AC would not shut off. No cream with coffee at breakfast; I was told, "It is coming," for 30 min. Ordered lunch by the pool and it never came. Under 34 hour construction. Fly over zone for Miami International Airport.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 11, 2014
Dear Valued Guest,

We are sincerely concerned with your overall experience in regards to your air conditioning and service during your dining in the resort and would like to speak with directly. Although areas of resort are under renovation, we want to ensure all of our guests have a positive outlook to our future and do not feel compromised in any way. We look forward to hearing from you so we can speak directly.

Sincerely,
David Feder
Vice President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon Hills, Illinois
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 26, 2014

This hotel is an embarrassment to the prior Marriott chain and now your brand. Why you would book Corporate business into the resort while construction is going on until 11pm at night is ludicrous. Two dining options, a pool restaurant, where it took 1 1/2 hours to get the food, and room service both had the same menu. The decor is from 1990, no TV reception, and staff that have no idea what they are doing. The construction crew should tear this place down and start all over. No amount of renovations is going to help this hotel!

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David F, Manager at Trump National Doral Miami, responded to this review, March 1, 2014
Dear Valued Guest,

Thank you to taking the time to share feedback on your recent stay at Trump National Doral Miami. Your comments are very important to us. We are in the process of transforming our resort and my apologies for the inconveniences you experienced due to our renovations.

Our resort Main Clubhouse will soon open and will feature new dining options, shops and recreational facilities. We sincerely apologize that these were not available during your stay.

We do hope you give us the opportunity to welcome you back to Trump National Doral in the future.

Sincerely,
David Feder
Vice President and Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump National Doral Miami

Address: 4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Doral
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Trump National Doral Miami 4*
Number of rooms: 643
Official Description (provided by the hotel):
Trump National Doral(R) Miami is a prestigious 800-acre resort boasting a completely re-designed clubhouse, new Deluxe and Suite accommodations, luxurious event spaces, new restaurant concepts, 4 redesigned championship golf courses, plus all new re-imagined recreational amenities and retail shops for guests and members to enjoy. Doral(R) is once again one of the greatest resort destinations in the world. Purchased by the Trump Organization in June 2012, the Doral Golf Resort & Spa has undergone a dramatic restoration to recapture the resort's early grandeur. Every aspect of the resort has been completely transformed in order to bring the new Trump National Doral(R) Miami to the highest level of luxury, infused with the distinguished five-star level of service that is synonymous with the Trump brand. ... more   less 
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Also Known As:
Doral Golf Resort And Spa, a Marriott Hotel Doral
Marriott Doral
Doral Golf Resort Spa

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