i can't deny that the first night i spent in the hotel was a nightmare... arriving in the evening to a room which was close to the construction at lodge 7 and the worst with an air conditioning that did not work... which was the answer??? Wait until tomorrow to help you!!
I went to the hotel because it was the birthday of my wife and i wanted to make her spend a great weekend which was not happening.
The next day i went to the front desk to let them know my displeasure with the property, as it was not what i expected.
Norma and the chief Frank listened to me and transformed the nightmare that had lived in a wonderful stay.
They upgraded me to a marvelous suite in the spa and had the detail of send me champagne, strawberries with chocolate and a wonderful floral arrangement with a happy birthday balloon.
NORMA, you will not imagine how grateful i am!!
I will always remember what you did today!. Thank you very, very very much. You are tremendous one professional in the work that you do!.
I am sure that when everything is completely finished, the hotel will be spectacular.
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa