We booked this hotel back in July for our 3 night stay in November, we were aware that there was some renovations going on and that the Blue Golf course was being redesigned, however we did not find out until nearer our departure date that our choices for playing golf would be reduced further by more renovations. However the opportunity to have the chance to play on one of the most famous courses in the world was too much to resist. We did receive new directions for the entrance before we left home too.
We were assigned a room in lodge 3 on the ground floor overlooking the golf courses, it was spacious clean and well appointed, my only complaints were no fridge and a toilet that didn't always flush. It was a walk from the car park but there was the offer of a buggy if required.
The resort fee of $20 and then $18 to self park is exorbitant, it was meant for wireless internet which was slow and very intermittent. There did not seem to be any option to opt out either so why not add it to the price if the room?
We had booked a golf package and had called to book a tee time but asked in the Pro shop if we could change the day, no problem except that the morning we were due to play there had been torrential rain for 24 hours. We were lucky and managed to change back to our original tee team for the Saturday morning we asked if we could have the complimentary breakfast that same morning. We were directed to the spa then were told to go to an indoor room due to the weather. It had obviously been set up in a hurry, the food was mediocre, lukewarm and to be honest one of the worst meals we had for the whole of our holiday. There were 3 staff none of whom spoke to us as we entered we were meant to advise we were on a golf package but the opportunity was never given to us. When we had finished we were presented with a bill for over $70 including an obligatory service charge of $12!! We said we were on the golf package and were told to put our room number and sign it!!! We crossed out the amount just in case. We returned to our room after a day out and our key cards had both been deactivated so we had to walk back to reception to get that sorted.
The following morning we left our room in order to check out and under the door had been pushed the details of our golf package, a bit late when we had sorted it all out ourselves. The guy on the check in desk just shrugged his shoulder when we commented and said "Oh it must have been an oversight!" Not good enough.
We waited for the transport to take us to The Jim McLean course. It duly arrived and apart from the fact that the doors were closed in our faces once another group had got on the bus our day got better.
The staff at the Jim McLean were very welcoming and helpful we had a great round of golf, the staff in the pro shop were friendly and helpful. And Jose was very accommodating and provided us with some very nice souvenirs.
When the renovations are complete I am sure it will improve the whole experience. ( And probably the price!)
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa