Booked in to this hotel 'greeted' (that is a generous term) by rather bored and non-interested reception, was given a room that was not what we had booked, no offer to help with bags, no information on how to get to the room or access parking, when returned to enquire about the room they had known that we were not given the correct room as had overbooked, assume they hoped we would not notice. We were offered a restaurant credit for the inconvenience by the duty manager, but were annoyed that they had not acknowledged this upfront. Had a few questions and asked these of the 3 girls positioned around reception but they did not seem to have any knowledge of the resort or golf options etc, (they talked to each other for awhile then to another attendant then finally came back to me to say they did not know how I could book a gym class). Not sure what their purpose was if they were not knowledgeable about the resort they represented. Found the majority of staff to be vague and lacking customer service skills, (exception was a few of the golf attendants) perhaps they were all new as Trump had recently taken over the resort. Booked a spa and again the staff there were not receptive- handed me a menu and could not expand on any of the treatments.
Having said all that, the room itself was lovely, very generous in size, but looked onto the road and hotel was undergoing construction so parking was a pain. Golf courses are great.
- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Doral Golf Resort And Spa, a Marriott Hotel
- Marriott Doral
- Doral Golf Resort Spa
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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