This is the slightly shortened email sent to Trump National - who have failed to even acknowledge receipt of my email let alone offer a response. I have attached some pictures of our stay too:
Whilst we could not fault the friendly and helpful staff the resort itself was extremely disappointing. My husband and I booked to stay at the resort as a treat as part of our annual Miami trip, and whilst we were under no illusions that the resort was under renovation we were surprised at the extent to which facilities and the beauty of the resort are affected. The prospect of being able to play golf on four or five courses was a huge draw and perhaps the main reason for us booking the stay.
We stayed between 2 August and 6 of August. During this time my husband was only able to play on two of the courses, so instead of being able to experience multiple courses he played they same. This was particularly irritating when we discovered that he had been booked on the Jim Mclean course on the Monday, when it was closed for the entire week. Presumably staff would have known this in advance of booking the Tee time and it would have made sense for him to be booked on the Jim McLean course on the Saturday or Sunday when it was actually open?! This was greatly disappointing and in the end he cancelled his last round of golf (which was included in our Golf Package). He decided to go and play somewhere else.
Added to the general disappointment about the golf was the complete lack of places to eat in the resort. We had booked a resort break thinking we would not have to leave for four days and we could golf and spa our way through the trip. Sadly this was not the case. For lunch we only had the choice of slightly moist yet stale Starbucks sandwiches, or eating repeatedly at the Cascades Pool Bar restaurant. By the time golf was finished the spa restaurant was always finished for lunch. Similarly in the evenings there were only two restaurants, and the steak house was closed on Sunday! We ended up spending money on taxis rather than eating the same food repeatedly, it was not the luxury break we had envisioned for ourselves.
We stayed in Lodge Two, which was comfortable except for the fact our balcony view overlooked the golf course under reconstruction! Not only an ugly view, but it meant we could not sit on the balcony for the constant drone of construction. Hardly relaxing. The main pool construction should not be so exposed, it is the first thing we saw when we entered the resort and every time we walked anywhere. It is ugly, noisy and certainly not in keeping with what I would term a discreet renovation project.
In short we felt we stayed in a very ugly and expensive building site for four days. I noted that we were still charged full resort fees and taxes to our bill, despite the fact, in my view that not even half of the resort was actually available to us. I paid these without complaint as by the end we just couldn't wait to leave and go to the next part of our holiday.
- Official Description (provided by the hotel):
- Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more less
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- Also Known As:
- Doral Golf Resort And Spa, a Marriott Hotel Doral
- Marriott Doral
- Doral Golf Resort Spa