My husband and I were at this hotel for business meetings. The property is very nice but you can tell that it is in need of a major facelift. Our room was not ready when we arrived so we sat in our traveling clothes until 4 pm. The rain shower was tilted at an angle and so close to the wall that you could not get under it. The iron in our room had a cracked base so it leaked water everywhere. On the second day of our visit, housekeeping left us with only 2 bath towels and 1 washcloth. Understanding this hotel is going to be getting some work done, but at least it could be kept clean. Our room was dusty and bathroom counters were stained. Cigarette butts were along the walkways on the property. You are charged for everything, (ie: parking at $24.00/day , buffet at $24.00/ per person, bottle water in room was at $5.00/ per bottle) and I could go on. The dinner we had the last night was not great at all. I can make a better steak at home. If I did not have to be here for meetings, I would not and will not stay at this property again, I can spend less money at another hotel and have a much better experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
Dear Valued Guest,
Report response as inappropriate
I thank you for choosing to stay at Doral Golf Resort & Spa and for taking the time to post a review of your recent stay. I am sorry to hear that our service levels did not meet your expectations and I will be personally addressing these issues with the respective team leader. I am sorry that you did not enjoy your meal and I will be personally addressing this issue with our Food & Beverage staff. The Trump Hotel Collection™ acquired Doral Golf Resort & Spa Miami earlier in June and is investing over $200M to transform our legendary resort. Trump Hotel Collection delivers an unrivaled luxury experience with expansive rooms, lavish spa and fitness facilities, and flawless service. In the months to come, every aspect of Doral will be transformed, from a fresh, new design vision throughout our guest rooms and public spaces to vastly upgraded recreational facilities and amenities.
I hope to regain your confidence and welcome you back to Doral Resort soon.
George M. Sotelo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.