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“Service at Valet/shuttles needs to improve” 4 of 5 stars
Review of Trump National Doral Miami

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Trump National Doral Miami
4.0 of 5 Resort   |   4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)   |  
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Hotel amenities
Special Offer
Signature Golf Package
Ranked #5 of 6 hotels in Doral
reno
Top Contributor
168 reviews 168 reviews
66 hotel reviews
Reviews in 62 cities Reviews in 62 cities
126 helpful votes 126 helpful votes
“Service at Valet/shuttles needs to improve”
4 of 5 stars Reviewed April 19, 2012

The property has been sold and Trump signs are everywhere. Employees tell us it will be under renovation June 1. The staff at reception were very nice. When we arrived, the valet was so obsurdly rude and chaotic, but the front desk staff immediately approached us and greeted us by name as if expecting our arrival. The valet all need to be fired. We asked for a shuttle when over at the spa tower to take us to the main tower, the valet standing there next to the shuttle told me to wait while he called someone. The wait took 30 minutes. The walk takes 5 minutes. OMG, he had totally forgotten us. What did he do during that time? Talk to the other valet staff. Trump if you read these reviews at all, you need to get rid of those employees and put in new ones. The facilities were charming and we keep returning for the exceptional golf school, courses, and ample size rooms. There was a nice golf course charm to them. If Trump makes this like a Vegas style property, it will loose so much of the charm that keeps us coming back. Yes, it could be renovated, but the history and charm should be retained. Shops staff were so nice.

Room Tip: spa tower with patio view of golf course well, that is until Trump tears it down.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Miami, Florida
Top Contributor
199 reviews 199 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 17, 2012 via mobile

Doral Day and Resort Spa is the perfect one day gift for pampering. They offer up to 6 different one day spa packages. I personally had the Serenety package! Fabulous time, felt like new. The bad part is when you have to leave. The package included free lunch or dinner at the Pritkin restaurant, 20% service charge for all services, parking, full use of all fitness facilities, pool area, steam room, sauna, all hydro therapies. I personally founded everyone super helpful, attentive, and the whole atmosphere was definatelly very relaxing and energizing. Will return, great thing to do with friends or husband. I did not care for the Pritikin food, totally tasteless. Hope Mr. trump invest in Hotel because is charming, romantic and has potential. Loved it.

Stayed January 2012
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Darien, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2012

Checked in on April 6th. Assigned Lodge 7, 4th floor. Waited forever for elevator. Hotel halls, not updated and somewhat dirty. Room was so-so. By the evening the elevator was not working - no sign or indication from front desk that the elevator was out. Restricted as to pool use because of a large party. Overall the stay was bad. We moved from this hotel to a downtown facility for the rest of our stay. This hotel should be bulldozed and Trump should start over.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed April 12, 2012

Drove 3.5 hours from Key West to the Doral Golf Resort and Spa after looking at resort photos and amenities on-line. Everything looks wonderful on-line and since our family does not have golfers the amazing pool with huge water slide is what sold us. Over $300 a night but we thought it would be worth it. Then, we checked in. "By the way sir, we have a large group that has reserved our largest pool for over a week and you will not be allowed to use it. But, we have a nice small pool (no water slide) and a lap pool (woo-hoo) that you can use. Sorry for the inconvenience." What??? Couldn't someone have told us when we booked. Huge disappointment! The hotel is beautiful but come on, $300 and we get to use the lap pool! Everyone else at the resort who was not part of this large group was now crammed into the small pool area. Let the lounge chair seat stealing begin! Sorry but we won't ever be back and we can't ever recommend this resort.

Room Tip: Ask ahead of time if any areas of the hotel will be "off limits" even if you are paying fu...
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  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookham Dean, United Kingdom
Top Contributor
122 reviews 122 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 1, 2012

Been there loads of times over the past 20 years or so. The last ime was with a group of mates in June 2011 and it has changed a bit.

Golf courses are still, in the main, excellent although I hated the Jim Mclain Signature!

Accommodation was excellent but the bars were a bit expensive. Staff could not be nicer.

It will be interesting to see what the Trump does with it but I expect prices to rise back to what they were, relatively speaking, which means that I may give it a miss next time.

Room Tip: They all seemed pretty good.
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  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 31, 2012

Just got here but I have mixed feelings. The rooms are really nice...but....No help getting my bags to the room (really?). The rooms don't have internet (no wired, no wireless, I am more than surprised). The room service order I placed has still not turned up after an hour (sure, they promised 45 minutes, so its not so late..but really!). The room has a minibar, but they didn't give me a key to get to the peanuts while I waited for my room service order (another phone call to the front desk). The hallways of the buildings are kept at like 60 degrees F (why so cold? seems like a waste of energy).

I'm only here for a layover b/c AA missed my connection, but it is a shame that the service impression was so bad for a resort that should have fine service.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Derby, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 31, 2012

stayed here for one night earlier this month, found it to be a wonderful hotel and if you love golf i highly recommend, if the beach is for you look elsewhere this is $40 - $55 taxi to south beach area. the pool is fantastic and there plenty to do just very isolated area.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Trump National Doral Miami

Address: 4400 NW 87th Avenue, Doral, FL 33178 (Formerly Doral Golf Resort and Spa, A Marriott Resort)
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Doral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Trump National Doral Miami 4*
Official Description (provided by the hotel):
Retreat to a tranquil Florida spa and golf resort designed to offer peaceful rest and relaxation in a tropical atmosphere. Situated on 650 lush acres, the world-renowned Trump National Doral Miami provides guests with premier Miami resort amenities and golf course views. A NEW ADDITION. Trump Hotel CollectionTM has recently added Miami's iconic Doral Resort to its portfolio with plans for a spectacular multimillion-dollar redesign to restore Trump Doral to its former grandeur. Trump Doral boasts 693 guestrooms across 10 lodges; world-class golf courses including the Blue Monster; 100,000-sq.-ft. of meeting space including a 24,000-sq.-ft. ballroom; a sprawling 48,000-sq.-ft. spa with 33 treatment rooms; highly regarded golf school and teaching facilities; retail boutiques and a private members' clubhouse. "When completed, Doral will be the finest resort and golf club in the country." Donald J. Trump, Trump Organization chairman and president.The comprehensive redesign of the entire resort begun in 2013, occurring in phases, and is slated to conclude in late 2014. ... more   less 
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Also Known As:
Doral Golf Resort And Spa, a Marriott Hotel Doral
Marriott Doral
Doral Golf Resort Spa

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