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“Staff, Ugh!” 1 of 5 stars
Review of Holiday Inn Miami - Doral Area

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Holiday Inn Miami - Doral Area
3.0 of 5 Hotel   |   3255 NW 87th Ave, Doral, FL 33172   |  
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Ranked #9 of 21 Hotels in Doral
Port Aransas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Staff, Ugh!”
1 of 5 stars Reviewed 2 days ago NEW

Areally differs, look for the best price, using internet and phone. Arrived 8 PM on Fri March 27 for park, stay and fly. Our room was not ready, 5 hours after check-in allowed. It seems that they have a contract with an airline company for their crew. Since their plane had been delayed, they let them stay in their rooms, or should I say our room. We agreed to occupy another room, no sorrys, but you can have dinner.We didn't want it. When we returned 2 weeks later, called hotel for shuttle, told it would be 20 to 25 min. Another call and 40 min later, we got picked up. Guess why they were late? They had to take the crew to their airplane. When we got back, two otNexher vans were there, not being used. Complained and were offered free breakfast. Next day maid maid opened door twice, even with a Do Not Disturb sign. Complained when checking out, was given $50 off bill. Night staff is in the outer limits.

Room Tip: Try some place else.
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  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    11
    18
    5
    1
    1
See reviews for
9
9
2
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • German first
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  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was there last week for two nights for meetings and I was pleasantly surprised with the property. Hotel has been fully renovated. Rooms are very spacious, comfortable, clean and a great breakfast. The staff was just superb. They went beyond their duty to accommodate our meeting needs. Linda and Estefania thanks for making our stay just great.
Hotel is on a great location. On my next trip to Miami I will definitely considered staying at the Holiday Inn Miami Doral and will absolutely recommend the hotel to all of my family and friends.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, 3 days ago
Dear Kleber O,

WOW!!! Thanks for the great 5 STAR rating and excellent review. The staff gets excited to see when our service is appreciated. We love serving our guests. We look forward to being at your service again when travel brings you back to our area.
Until then, safe travels.
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Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel property is nice as far as the lobby, restaurant, and back patio. The pool leaves much to be desired so no one is ever out there. The staff is very friendly so no complaints there!

The only problems I experienced with the hotel is the wifi and the smell of dirty socks in my room. The wifi is absolutely awful and after multiple complaints from several different people over a 3 week period nothing happened. The AC's in the room are very dirty and smell like mildew and dirty socks. The air actually made me sick. If they fix those two issues it would be a great property.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, 3 days ago
Dear Brando 1023,

Thanks for your comments. I am sorry that there was an odor in your room from the AC. Our chief engineer is on the case with the AC issue to remove any foreign objects on the coil. As for the WIFI signal, this seems to be a bit more complicated but we are making headway through this as well. Signal strength has improved throughout the property and we are tracking down any weak antenna connections as they arise.
Thanks again for your comments and we look forward to being at your service when travel returns you to our area.
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Bucharest, Romania
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is excellent in every way. It's brand new, very good located close to the airport and Dolphin Mall for shopping. Front desk staff was very friendly, very clean room and comfortable bed. I only gave this property 4 stars because they blocked on my card the amount of the stay despite the fact that I had a prepaid voucher. One more complaint: I didn't use the A/C but still it was a constant annoying noise in the room.

  • Stayed December 2014, traveled solo
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, 1 week ago
Dear gabysb,

Thanks for the 4 STAR rating and comments regarding your stay with us. I will have the Maintenance engineer look at the AC unit. We are glad you were pleasantly surprised. We agree the location is great and our staff prides themselves with going above and beyond when it comes to service. Thanks again for choosing to stay at the Holiday Inn Miami-Doral, we hope to see you again soon.
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Johnstown, Pennsylvania
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 13, 2015

My husband stayed here for a business meeting. He found the motel to be clean, comfortable and quiet. The staff was excellent. The only complaint he had was concerning the shuttle. Since this hotel was reserved by the company for the meeting group he assumed the shuttle would get them to the meeting location on time. The shuttle arrived with two other occupants on board from another location. My husband's meeting location was passed by to drop the others off first. As a result my husband's group was delivered late to their meeting. That was the only disappointment he encountered though and he would stay here again.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, February 16, 2015
Dear mshomo,

Thanks for the review of your husbands stay with us. We regret that the mishap occurred. Please extend our apologies to your husband regarding the late timing of the shuttle service. Rest assured that we are on the case to improve. We have added more staff and more locations for transport that will address the timing issue. Of course the Airport is our primary focus with transportation and this service will also be improved. Our enhanced transportation services should be in place within the next 2 weeks.
Thank you again for your comments.
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Toronto, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 7, 2015

I stayed here with my partner for 2 nights. We had booked the room of points but that didn't change a thing, the front desk staff were excellent from checkin till checkout. They recognize the IHG elite status and offered a welcome gift. They were also full of useful information about the area. Thanks Manny and Angelo!!

The hotel is about 25 minutes driving from downtown Miami/South Beach but that was alright since we had a car. Really affordable option. The hotel was very clean and even offered a free business center int he lobby. Staff were very friendly and accommodating. The breakfast buffet was only $12, the selection was basic but still good.

All things considered I would like to return to Miami and will stay here for a few nights for the good value and service.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, February 9, 2015
Thank you for the excellent review and 4 STAR rating, we will try harder next time to achieve a 5 STAR.
I am glad you felt you had an amazing stay with us. We try very hard to meet and exceed our guests expectations and I can see from your comments we did just that.
Thank you for choosing to stay with us while visiting. Travel safe and we look forward to being at your service again when you return to our area.
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Rensselaer IN
Top Contributor
117 reviews 117 reviews
18 hotel reviews
Reviews in 43 cities Reviews in 43 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 4, 2015

We stayed here on a layover and it fully met our expectations. The hotel was clean and comfortable. The staff was very friendly and welcoming. The only thing I would suggest is if you are going to eat breakfast there just order off the menu. Its the same exact food but $10 cheaper. The food is typical continental breakfast food so don't expect much.

Room Tip: 3rd floor was quiet
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken H, General Manager at Holiday Inn Miami - Doral Area, responded to this review, February 5, 2015
Thank you for your great review and 5 STAR rating of our hotel.

You're right the Ala Carte pricing off the menu may be less costly, however you cannot keep going back for more. Our Breakfast buffet offers all you can eat on fresh baked muffins, Croissants and Danish, Breakfast Breads, white, wheat, rye bread for toasting as well as English muffins. Bacon and Sausage, Breakfast potatoes, eggs cooked to order and often times pancakes or waffles, your choice, plus juice, yogurt fresh cut and whole fruit, choice of 5 different cereals and coffee to top it all off. ALL for $11.95 plus tax and gratuity.

Please give our breakfast buffet a try the next time you are with us, you'll be glad you did.

Thanks again for choosing to say at the Holiday Inn Miami-Doral, we look forward to your next visit.
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Additional Information about Holiday Inn Miami - Doral Area

Address: 3255 NW 87th Ave, Doral, FL 33172
Phone Number:
Location: United States > Florida > Doral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Doral
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami - Doral Area 3*
Number of rooms: 120
Official Description (provided by the hotel):
Enjoy comfort at the Holiday Inn Miami Doral Area. Our hotel is conveniently located to the Miami International Airport and only 10 miles from beautiful downtown Miami, South Beach, Port of Miami and Amtrak with convenience to the Florida Turnpike, I-95, I-75, 836-Dolphin Expressway and 826-Palmetto Expressway. Families looking for lodging in Miami Doral are sure to enjoy the comforts of the Holiday Inn Miami Dora-Area, located on 87th Avenue with close proximity to many local attractions such as the Dolphin Mall, International Mall, Homestead Speedway, American Airlines Arena, South Beach, and Doral Golf Resort. Corporate travelers are impressed by the convenience of our accommodations. Our hotel is within walking distance to many large companies, such as; Carnival Cruise Lines, Boston Scientific, with just a short drive to Norwegian Cruise Lines, University of Miami, Jackson Memorial Hospital and Palmetto Hospital. In addition our hotel offers a business center,free wireless Internet and free parking. Hotel amenities include a full-service restaurant, The Changes Cafe Bar and Grill. We also offer daily complimentary airport shuttle service from 6 AM - 11 PM. While lodging at our hotel you can keep up with your daily routine with our 24 hour fitness center, or you can relax in our lounge,meet with friends and family and watch a game or just relax poolside. ... more   less 
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Also Known As:
Holiday Inn Miami - Doral Area Hotel Miami
Holiday Inn Express Miami

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