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All 1 Sunbury hotels

Premier Inn Sunbury - Kempton Park: Traveler Reviews

68 Staines Road West | London, Sunbury TW16 7AT, England
Hotel amenities
Premier Inn Sunbury - Kempton Park
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Ranked #1 of 1 hotels in Sunbury
13 traveler photos
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245 reviews from our community

Traveler rating
    148
    74
    12
    4
    7
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Families
106
 
Couples
50
 
Solo
3
 
Business
41
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
“Review of Sunbury Cross Premier Inn”
5 of 5 stars Reviewed January 29, 2013

Very comfortable hotel and convenient location being on top of Sunbury Rail stn to get into central london and bus routes to get to major shopping centres. Local shops/fast food on doorstep.
Good carpark internally, secure nd free.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Julie M about Premier Inn Sunbury - Kempton Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review
March 12, 2013
Dear Julie,

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.

Kind regards,

Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Top Contributor
60 reviews 60 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
“Would stay again”
5 of 5 stars Reviewed January 9, 2013

Well I wouldn't have thought I would be saying this, but I didn't want to leave! impressed from the start. Car park was fine, quite tight spaces but lots of spaces and if you drive carefully you would be fine regardless of the size of your car.
We had two different cars, not small and both ok.

Check in was fine, Chelsea was very helpful and gave me all the right info.

First impressions, never had to wait long for a lift, and key entry from the lift into the hallway to the rooms- impressive security measure.

The room was absolutely lovely. Spacious, comfy, warm, and inviting. Clean and fitted the purpose for a 2 night stay. The bed was so comfy we not did not want to get up for work! There was a convenient sofa bed too. Room equipped with full length mirror, mirror with lighting making it very easy to do make up and not wake anyone else up, power shower, hairdrier, shower gel and gel soap.

We ate at the restaurant on the second night. We had the meal deal which was good value. Main course and dessert much better than expected, tasty and leaving me full! Bottle of wine also good value and nice quality.

Room rate was £29 a night in advance online tried to book for another night but had gone up to £85 which we didn't want to pay.

Staff, rooms and food all of a high standard and would definitely stay again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask LondonMember1 about Premier Inn Sunbury - Kempton Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review
January 11, 2013
Hi,

We very much appreciate your comments regarding your stay at Premier Inn Sunbury. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
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Dunstable, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“fiasco”
1 of 5 stars Reviewed January 2, 2013

The staff and food way under par, would suggest you find another hotel to stay in, We arrived and only 1 person booked into room. Partner was not on the list so was denied room access for over 30 minutes was kept waiting even though he had booking confirmation code and when i bokked,
incompetant duty managers with little or no interest of customer feelings.

Room Tip: find another hotal
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with premierinn.com

Ask Annabel R about Premier Inn Sunbury - Kempton Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Sunbury - Kempton Park, responded to this review
January 9, 2013
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
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Wigan, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Great”
4 of 5 stars Reviewed January 2, 2013

Good clean Hotel with nice ambiance in the Bar/Restaurant.
Hotal has it's own car park - but if you have a large car then watch out as not enough room to Manoeuvre as I found out on the day we arrived and left. We were visiting the Twickenham Stadium for Rugby Match and travelling from Premier Inn to the Stadium was ease as the bust stop are just outside the Hotel. Good nearby shops & restaurant too.

Stayed December 2012, traveled as a couple
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Review collected in partnership with premierinn.com

Ask Cfakira about Premier Inn Sunbury - Kempton Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review
January 11, 2013
Dear Cfakira,

Thank you for sharing your experience, and we hope you choose us again for the Rugby and that your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Stay was excellent”
5 of 5 stars Reviewed December 31, 2012

Super service, super stay will certainly be back .This is the first time at this Hotel and I was really impressed with the rooms and service . Found the location suited the friends we were visiting and the price we paid was even better than the Travelodge that we normally stay in.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with premierinn.com

Ask John W about Premier Inn Sunbury - Kempton Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review
January 11, 2013
Dear John,

So glad you had an enjoyable time at Sunbury! We very much appreciate the feedback and are looking forward to seeing you again soon.

Happy New Year!
Shereen Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Premier Inn Sunbury - Kempton Park

Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury
Premier Inn Sunbury (Kempton Park) Hotel
Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Region: United Kingdom > England > Middlesex > Sunbury
Amenities:
Bar/Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 hotels in Sunbury
Price Range: $
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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