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“Great” 4 of 5 stars
Review of Premier Inn Sunbury - Kempton Park

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Premier Inn Sunbury - Kempton Park
3.0 of 5 Hotel   |   68 Staines Road West | London, Sunbury TW16 7AT, England   |  
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Ranked #1 of 1 Hotels in Sunbury
Certificate of Excellence
Wigan, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Great”
4 of 5 stars Reviewed January 2, 2013

Good clean Hotel with nice ambiance in the Bar/Restaurant.
Hotal has it's own car park - but if you have a large car then watch out as not enough room to Manoeuvre as I found out on the day we arrived and left. We were visiting the Twickenham Stadium for Rugby Match and travelling from Premier Inn to the Stadium was ease as the bust stop are just outside the Hotel. Good nearby shops & restaurant too.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear Cfakira,

Thank you for sharing your experience, and we hope you choose us again for the Rugby and that your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

Traveler rating
    264
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    38
    24
    15
See reviews for
198
107
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97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Worcester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

Super service, super stay will certainly be back .This is the first time at this Hotel and I was really impressed with the rooms and service . Found the location suited the friends we were visiting and the price we paid was even better than the Travelodge that we normally stay in.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear John,

So glad you had an enjoyable time at Sunbury! We very much appreciate the feedback and are looking forward to seeing you again soon.

Happy New Year!
Shereen Lee
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Brixham, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 31, 2012

The hotel is of a good standard, clean and with very helpful staff. Very good price with a pretty good choice of 'hotel chain food' at a reasonable price. The only negative comment from our point of view is that the bed was too hard for our liking and consequently had a poor nights sleep, however if you don't mind your bed on the firm side this is not a bad place to stay. To the hotels credit we were offered a full refund, which we felt was more than generous and as all other aspects of the stay were fine we declined the full refund. If you have a large car the car park is a bit on the tight side.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear Paul,

We very much appreciate your comments regarding your stay at Premier Inn Sunbury. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2012

An excellent premier inn, very quiet considering its location. Very friendly staff and good quality food. The rooms were very clean and this was one of the better Premier inn we have stayed in, and kept up the high standards of premier inn, as the tite says better than the travelodge in this area

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear topdyer1,

Thank your for your kind comments regarding our hotel I will share them with the team, who will be delighted to have your feedback. We hope you had a merry Christmas.

Regards
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 18, 2012

I stayed here overnight last week and it is my first visit to Premier Inn. Check in was electronic but prio to my arrival they text me with my booking reference number so all I had to do was put that into the checking computer and it confirmed everything. Even printed out the electronic door keys.

The room was clean, comfortable, very warm and great. The bar was clean and we were served promptly.

Couldn't fault anything and you have won me over. I will always stay at Premier now whenever possible.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear Dixiechicks,

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.

Kind regards,

Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2012

I stay here frequently and am always pleased.
The rooms are comfortable, the staff are nice.
I generally choose the meal deal, unfortunately, the menu is somewhat restricted and for the meal deal, I feel there could be a little more choice.

The food is the usual chain hotel nosh, nothing to write home about, but perfectly edible.
I suspect some of it comes out of a packet in a microwave, as it never varies,

There are restaurants locally, so you don't have to eat in the hotel.

Free wifi for 30 mins or 3 pounds for 24 hrs. About time it was free in all hotels.

I prefer to stay on the upper floors, as the hotel is on a busy road and the higher you are the less noise.

The automated check in sometimes doesn't program the door card properly, resulting in a return trip to reception to get one manually programmed.

Room Tip: Stay on the higher floors so you don't get traffic noise
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear TH,

Thank you for your return visit to us here at Sunbury I am glad you enjoyed your stay. I have feedback your comments regarding the meal deal menu and WIFI to team at head office.

Regards

Shereen Lee
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London
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 12, 2012

Stayed with 2 children for a weekend visit to Hampton Court. Spacious family room with 2 proper beds for the children (although TV rather small for the size of the room) and very clean. Bathroom without heating was absolutely freezing at this time of year - what happened to the heated towel rails they have in older Premier Inns? The car park is a bit tight but if not overly busy, a competent parker should be OK. I felt the associated restaurant was better than most - usual type of evening menu but clean and quick service from attentive staff. Buffet style cooked breakfast rather than 'on demand' but all looked fresh and regularly replenished. No complaints at all.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, Manager at Premier Inn Sunbury - Kempton Park, responded to this review, January 11, 2013
Dear Jill,

Thank you for your kind comments regarding our hotel I will share them with the team. I hope you enjoyed yourselves at Hampton Court.

Regards

Shereen Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Sunbury - Kempton Park

Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Phone Number:
Location: United Kingdom > England > Greater London > Sunbury
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Sunbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Sunbury - Kempton Park 3*
Number of rooms: 109
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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