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“Great Value” 5 of 5 stars
Review of Premier Inn Sunbury - Kempton Park

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Premier Inn Sunbury - Kempton Park
68 Staines Road West | London, Sunbury TW16 7AT, England   |  
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Rooms from £66
Ranked #1 of 1 Hotels in Sunbury
Hawarden, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Value”
5 of 5 stars Reviewed November 27, 2012

Usually stay at Premier Inn on a sunday night when visiting Grandchildren in Surrey.Sunbury was on a special £29 night.The best one we have stayed at but car park a bit tight on corners but would stay there again.The staff were were very friendly especially Elaine at breakfast.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Dear Bruice,

I’m very grateful that you could take time to leave us your thoughts and write a review. I'll make sure Elaine receives your compliments. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.

Kind regards,

Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2012

Very friendly staff, excellent quality rooms - flat screen TV, full tea/coffee making facilities, hair dryer. Very clean. Dinner was usual chain restaurant quality but was fine (I've just got high standards for good food!) and restaurant staff were very good. Premier Inn breakfast is always good and this one didn't disappoint, with a really good range,1 and fresh porridge was most welcome on a cold wet November day. Also felt very safe as a woman staying on my own - room card had to be used to access the lobby to the lifts and to access each floor. Would stay again if in that area and would recommend to others.

Room Tip: Stick to the middle lift of the 3 if you're scared of heights, and if not, take a trip in one of...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Dear DerwentValleyGirl,

We very much appreciate your comments regarding your stay at Premier Inn Sunbury. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Top Contributor
188 reviews 188 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed November 21, 2012

We all expect a good standard with Premier Inn but this one really excels. The staff are the best and are so helpful.

My only improvement would be better bandwidth for the Wireless internet.

The rooms are beautifully clean and clearly very well looked after. Well done to all staff. Thank you.

Room Tip: Higher the better for a quiet night.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Dear Stephen,

We at the Premier Inn Sunbury very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and have noted all your comments. We look forward to welcoming you back in the near future.

Kind regards,
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, United Kingdom
1 review
5 of 5 stars Reviewed November 19, 2012

We secured a family room at the Sunbury Premier Inn for a £29 special on the way to see the Ideal Home Show and were plesantly surprised overall.

Although close to the M3, you would have perhaps thought it be a little noisy, but it was not. The location could be considered to be a little down market with the immediate location of the high rise flats adjacent, but overall the hotel and reception from the staff was warm and welcoming.

Breakfast was the usual, help your self Buffet.

Will stay again if in the area.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Dear Rovert973

We very much appreciate your comments regarding your stay at Premier Inn Sunbury. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 19, 2012

The rooms are clean and comfortable as are the beds and pillows, the tv selections are good and there are places to store clothing, which was not the case at the nearby Travellodge we stayed at last time in Sunbury. The extra key entry to get into the hallway was nice, not something found in the US. The staff were friendly and very helpful and the food served for breakfast and dinner was good. Overall a great place

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Dear Michael,

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again on your next visit to the UK.

Kind regards,

Shereen Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole UK
1 review
5 of 5 stars Reviewed November 12, 2012

great hotel with an excellent price tag including parking although the car park is very tight to ge round.
staff are very welcoming and will check you in early if youre room is ready.
Very quiet location.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Hi!

So glad you had an enjoyable time at Sunbury! We very much appreciate the feedback and are looking forward to seeing you again soon.


Regards
Shereen Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 11, 2012

This is everything you would expect from this well known chain of dependable basic Hotels. It is ideally placed for West London visits eg Hampton Court and Kew Gardens.
This was our second visit in two years and the condition of the furnishings was excellent. However, they have introduced an online booking-in service that did not perform well with only one out two terminals working.
The restaurant manager was a delight with nothing being too much trouble to provide for the needs of a 6 year old.
Four miles away is Hatton Cross tube station on the Piccadilly Line that gives fast access to central London. The car park is rarely full as it currently charges £9 for 24hrs. However, compared to a taxi fare from the hotel at £20 each way its a bargain. Access to the car park is from the eastbound carriageway of the A30 and the slip road-in is short and narrow and not well signed. Slow down and turn left before you pass the station building. If you reach the traffic lights you have gone too far.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shereen L, General Manager at Premier Inn Sunbury - Kempton Park, responded to this review, December 8, 2012
Hi Tim,

We very much appreciate your comments regarding your stay at Premier Inn Sunbury. It is always a pleasure to receive positive feedback.

I will share your comments with our team and Bradley the resturant manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,
Shereen Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Sunbury - Kempton Park

Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Phone Number:
Location: United Kingdom > England > Middlesex > Sunbury
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Sunbury
Price Range (Based on Average Rates): $
Number of rooms: 109
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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