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“Equally difficult to rate!!” 4 of 5 stars
Review of Hotel-Restaurant La Chaine d'Or

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Hotel-Restaurant La Chaine d'Or
3.0 of 5 Hotel   |   27 rue Grande, Le Petit Andely, 27700 Les Andelys, France   |  
Hotel website
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Hotel amenities
Ranked #1 of 2 Hotels in Les Andelys
East Anglia
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
“Equally difficult to rate!!”
4 of 5 stars Reviewed October 7, 2012

We stayed here beginning of September. Like the previous reviewer we found our welcome lacking. We arrived after a long journey from UK around 6pm. We were shown to our room which overlooked I don't know what. Small outdoor space? We were not offered any form of refreshment nor was there any complimentary water etc., provided in the room. We had to go out of the hotel to a small bar across the road where the owner was just packing up the chairs. We were told that we had the last available room (booked about ten days prior). This contained two queen sized beds, so low your knees were under your chin when sitting on the edge. The sheets were grey and the bedding was generally uninviting. Our door was next to the janitor's cupboard and she kindly woke us early crashing about in the buckets etc. There was no disappointment in the restaurant however. The food was superb. We chose the menu to include the appropriate wines and it was worth the wait. Our table was right in front of the open french windows right on to the river and the sunset was amazing! The experience was only spoilt by the loud chat of the two elderly English couples at an ajacent table who thought we all needed to know about their lives.
Breakfast was disappointing after the quality of the dinner. Quite basic. Some fresh fruit salad would have been lovely and some REAL orange juice.

Room Tip: Unless you get a river-side room I wouldn't bother!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    46
    44
    24
    11
    7
See reviews for
14
91
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sheffield, United Kingdom
Top Contributor
64 reviews 64 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 30, 2012

This emporium is horrendously difficult to rate. All i can do is give a view as we found it and not what other people may enjoy!

As we arrived at 1.30pm the first greeting we got was your room is not available until 3.00pm, not the friendly welcome we were hoping for, i then asked where we could get a coffee to be told the bar opposite the hotel, i was a little taken aback as they are a hotel and it would not seem unreasonable to assume they would have liked to sell us some refreshment!

The owner, Stephanie, took us to our room and very courteously explained the rules with regards to access times and labored, we thought, the non smoking policy in the hotel. To put it mildly the room whilst spotlessly clean was a huge disappointment, it has had no refurbishment in years,the wallpaper is pealing from the walls and the grouting around the shower is grubby,our double bed turned out to be two singles pushed together but like an incorrect piece of jigsaw puzzle they did not fit properly. We were unlucky because apparently we were deemed suitable to be installed in one of only two rooms that have not being remodeled (and we booked over a month ago)

The first night was with evening meal, now we genuinely did not know that this is a gastronomic restaurant and by chance asked to see the menu mid afternoon. I do not eat fish which left only veal or steak (lovely) but only available wrapped in goose liver (no thank you). Stephanie agreed with that wonderful looking down her nose glare that she would esquire whether chef would be prepared to omit the goose liver ( i felt like an escaped convict at this point) .From this point onwards the storm clouds lifted and having been told that chef would and he would prepare eggs to start with everything became a joy.

The meal itself was beyond fabulous if you like that sort of dinning, believe me everyone else was in heaven, however it was all a little fussy and rich for us.

Beer in the lounge is £7 pint and a set evening meal is around £50 each with coffee and drinks extra.

We had a fabulous evening talking to Stephanie's husband, Oliver who is a really top bloke and was explaining the difficulties they have in the current climate.

The only other two observations were at breakfast (extra) the fruit juice is from a carton (remember this is a gastronomic restaurant) and secondly a polite well heeled family came in at lunch time asking for anything to eat to be told the kitchen had just shut (inquiry at 1.40pm, meals advertised until 2.00pm) That annoys me, is the tail wagging the dog or the dog the tail!

This all aside the owners are lovely people offering a very good product (to those who like that sort of thing) if you can avoid the two dated rooms.

Don't expect a lively atmosphere because you will not find one. Everyone is in bed by 10.00pm mainly down to age i would have thought and we found there to be more noise in a library than this restaurant.

Room Tip: Avoid rooms 3 and 5. Do go for the river view.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
172 reviews 172 reviews
47 hotel reviews
Reviews in 62 cities Reviews in 62 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 17, 2012

We stayed here in September for one night: charming hotel, spacious room, and good breakfast overlooking the river. It also has a good dinner menu, but we opted to eat elsewhere in Les Andelys. Recommended!

Room Tip: Ask for a room with a river view.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2012

This is a great hotel, which is being renovated to excellent standards. We stayed earlier this year and our room had a lovely view by the Seine and was extremely comfortable (don't expect huge bathrooms in French hotels!). We slept like logs as the area is very quiet and - although we are very light sleepers - we didn't hear a sound throughout the night. The food is gorgeous, the service always impeccable (very formal, as always in France), and my husband and I have great delight to have a dinner there when we go to Normandy (usually once to twice a year). I do not mind paying a premium to enjoy a lovely scenery - the hotel/restaurant is just above the river and you will not get better views of the Seine. We took a menu with matching wines which was spot on - I particularly enjoyed their apple tart with calvados and the veal sweetbread.

Room Tip: Ask for a room with a view of the river.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyne and Wear, United Kingdom
Top Contributor
79 reviews 79 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 12, 2012

Lovely hotel. Excellent but pricey food (the menu with the prices was given to my husband; I had a menu without prices). View of the church but very quiet, wonderful views of the river from the restaurant. Excellent service. Room reasonable size (a little short on electrical outlets), bath rather narrow. Had shower but nowhere to hook it on the wall, so had to be held by hand.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 8, 2012

We stayed here for one night in early July 12, and the room we had - at the front overlooking the raod - had mould in the shower and stains on the carpet, which surprised me as it appears to be a pretty classy hotel. However, the bed was comfortable and the breakfast was okay, not great, but I did overhear one lady ask for some more cheese to be told there was no more, which did surprise me

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 7, 2012

We pitched up at this hotel just after 7pm on a Sunday evening on the last night of our holiday after driving all day from the south. We were done in and desperate to find somewhere nice to stay for our last night in France. What a delightful place we found. We had a lovely room overlooking the Seine, very nicely decorated and sooooooo peaceful. We had dinner in the restaurant overlooking the river and the food and service were very good. My partner woke me at 6.30am to show me the river cruisers coming along the Seine and we were up and around not long after that in order to make the most of this lovely place before we had to leave. The little town is delightful as well and I would definitely include this hotel again in a stopover for driving through France.

Room Tip: It has to be a room with a river view.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel-Restaurant La Chaine d'Or

Address: 27 rue Grande, Le Petit Andely, 27700 Les Andelys, France
Phone Number:
Location: France > Normandy > Haute-Normandie > Eure > Les Andelys
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 2 Hotels in Les Andelys
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel-Restaurant La Chaine d'Or 3*
Number of rooms: 12
Official Description (provided by the hotel):
La Chaîne d’Or gets her name from the history of the 18 th century, when the house was considered as a toll house. A large chain was crossing the Seine river between the rives and the island. Each boat that wanted to cross the river from La Havre to Paris had to pay a toll. The king was getting so much money from this toll, that people were telling that it was a “golden chain”. La Chaine d’Or has been successively an auberge, an hotel, and a coffee shop, just in front of the church, where men were meeting while their wifes were in the church.After world war 2nd, the Boirel family proposed a traditionnal cuisine, which was very appreciated from the local guests. Monsieur Boutineau went on with this tradition. Several years later, Monsieur et Madame Foucault, as new owners, decided to propose a gastronomic restaurant and with the help of the Chef, Monsieur Chevalliez, they obtained a Star from the famous Michelin Guide.When the chef left to buy his own restaurant, Madame Foucault sold la Chaîne d’Or which had a difficult time for a while.Today, Stephanie and Olivier Bicot, their team and the Chef Philippe Lallier are very proud to welcome you and to share their passion for the French gastronomy. ... more   less 
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Also Known As:
Hotel-Restaurant La Chaine d`Or Hotel Les Andelys

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