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“Amazing beach. Badly designed rooms. Hapless staff.” 3 of 5 stars
Review of Punta Teonoste, Nature Lodge & Beach Spa

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Punta Teonoste, Nature Lodge & Beach Spa
3.5 of 5 Hotel   |   Del Puente las Salinas 7 km hacia el Astillero, Tola 505, Nicaragua   |  
Hotel amenities
Ranked #1 of 1 Hotels in Tola
London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Amazing beach. Badly designed rooms. Hapless staff.”
3 of 5 stars Reviewed June 18, 2012

We REALLY wanted to like this hotel and stayed for one night before getting out of the place the next morning.

With a few minor fixes in the huts and better-trained staff, this place COULD be fantastic.

The good:
One of the best secluded white beaches in Nica, utterly gorgeous.
Incredible unspoilt location.
Turtle hatchery.
Staff friendly and try to be helpful (when asked).
Gorgeous clubhouse and views over pool to sea.

The bad:
Rooms look good but designed badly/dysfunctional by luxury standards.
LOTS of bugs. We had to ask for the (seemingly decorative strips of) mosquito netting to be added to the 4-poster bed, only to find that the central fan had been fixed so low in the ceiling that the netting had to be left open above the bed to allow it to spin round (!)
Bug quota not helped by the smelly stagnant water nearby, which clearly attracted lots of mosquitoes.
Lacking in atmosphere - we were the only guests and only stayed one night.
Menu is horrifically expensive even by London standards...fancy European style food and there's no alternative but to eat there as hotel's so remote (steak for $43, shrimp pasta for $17).
Service culture unfortunately lacking - staff were really helpful when asked, but didn't really foresee guests needs...we were the only 2 guests and despite there being a number of staff hanging around, we had to carry our own heavy bags when we arrived and were initially offered one of the second row huts, with no view and in a shaded area with lots of mozzies. When we swum in the pool (watched by all the staff!) we had to ask for pool towels. We were given the wrong key to room, had to wait an hour for room to be cleaned despite being only guests and arriving at 4pm, etc.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, June 25, 2012
Dear ClaireW14
I appreciate your writing about our hotel.
We are glad that you had a positive experience at Punta Teonoste overall, and you have given us some advise to improve and take care of the minor fixes you have pointed out, to be fantastic!
We offer villas that integrate to the nature. The bedrooms are equipped with mosquito net on the windows, to avoid the entrance of mosquitos to the room. There is a large ceiling fan on the bed, which would allow mosquitos to fly around the bed. In spite of it all, we are sorry to learn you were not satisfied with the mosquito net on the bed.
Our menu is high cuisine, and our most expensive steak price range is US$16.00 to US$22.50 plus taxes. Pasta prices ranges from US$9.00 to US$17.50, being the last one prepared exclusively with jumbo shrimps. Menu prices start at US$8.00.
We appreciate your comments about service. We are glad to hear that our staff was friendly. We are committed to hire locals and train them as part of our Social Enterprise Responsibility Program. We need however to work harder, since they do have to learn to anticipate to our guests needs.
Your comments will sincerely contribute to our committed improvement!
Thanks a lot!
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87 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
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English first
Zürich
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 23, 2012

Living in Managua my wife and I spontaneously decided to spend a weekend at Punta Teonoste. Quiet secluded, the hotel is located at a stunningly beautiful bay unspoiled by mankind. All amenities are arranged with great care, and your "Honeymoon Villa" (Oregano) - the closest to the beach - lived up to our expectations.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2012

I just came back from a yoga teacher training at this resort. It was perfect for our group, as it was extremely secluded and had a lot of space for us to spread out.

The villas are amazingly beautiful! I highly recommend sitting in the hammock and taking an afternoon siesta. The food was great and they were always very accommodating with all our special requests.

One disturbing thing I did see, would be sea turtles nesting their eggs on the beach, and whoever sees that turtle first gets to take her eggs, so a lot of locals scope out all the beaches and claim a scary large amount of turtle eggs. The hotel has no say in this, so if you see this happening, you may be able to buy the eggs off the poacher. I'd highly recommend you do buy the eggs, and if you do, give them to the security guard or hotel staff, as they have a safe place to hatch the eggs and will release them into the ocean.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaTeonoste, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, March 6, 2012
Dear Missalicia001,

Thank you for your comments.

It was a pleasure to host the yoga retreat at our resort. We are happy you enjoyed your accommodation. Our restaurant was proud to be able to provide your special diet requests.

We are making big efforts to protect the sea turtle eggs from any depredator. Nowadays, humans are responsible in lager scale for their endangered extinction. Traditionally, locals have eaten the eggs. The new laws of Nicaragua prohibit this practice. However, since the coasts are of free transit to everyone by law, we cannot close the access to the locals, who try to take the eggs. All our staff is committed to the eggs protection. We have also hired special staff to protect the eggs and guarantee their birth in our hatchery. Many of our guests see the problem of protecting the eggs, and decide to “buy” the nest from the locals, when we were not able to arrive first. We do not believe this is the best option, but unfortunately it is the only one left to save the nest.

We want to thank you again for your support, since you have contributed to save more than 100 newborn sea turtles, making a contribution to the wild life of our planet.
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San Juan del Sur
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2012

We had the privilege of hosting our most intimate yoga teacher training to date at Punta Teonoste in Jan, 2012. The service and food were fantastic, the venue was wonderful and the private beach was a perfect backdrop for sinking into nature. Our group was very well taken care of like family.
The beautiful, warm Pacific Ocean and beach allowed us to experience (5!) sea turtle nestings and a timely hatching of 100+ newborn baby turtles, we couldn't have had a more divinely timed stay for our immersion.
Despite rumors of petty theft, not one single incident or security issues for our 22 day program.
Whether you are planning a long stay like us or an evening of seclusion, Punta Teonoste is a great destination not to be missed in Nicaragua.

Room Tip: All villas all oceanfront.
See more room tips
  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaTeonoste, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, March 6, 2012
Dear Yogisurf,
Thank you very much for your comments!
We feel very pleased you enjoyed hosting your yoga teacher training at our resort.
It sure was a great experience for us too!
We had the opportunity to learn many new things with your visit, and we thank you for all the feedback we received during and after your stay. We highly take into consideration your opinions, and we are committed to give our best in all for the next retreat.
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Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2012

I can't even describe this experience I went throught at this place. I enjoyed being there.Therefore,I strongly advise people to pass by this place & you are gonna like it.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaTeonoste, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, March 6, 2012
Dear Franky23,
Thanks for your comments!
We are happy you enjoyed your staying with us.
We look forward to having you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 22, 2012

Like a lot of the other reviews on here, our experience of Punta Teonoste was disappointingly hit and miss.

The beach is stunning, a really beautiful and peaceful setting. The staff are very sweet. The steaks are delicious.

HOWEVER

When we arrived, we were shown to a villa that was full of wasps buzzing around. We complained and they offered to move us to another villa. We went to the beach for an hour whilst they set up the new place. When we went back to collect our bags, the wasps were all dead and all over the bed - see pictures.

The new villa was much larger and very nice. However, there were some dangerous looking naked wires and dodgy electrics - see pictures. Not qhat you would expect from a 4 star resort.

The prices for food and drink, which, because of your isolated location, are your only options, were surprisingly expensive for Nicaragua i.e. $9.50 for a club sandwich. You feel like you're being ripped off everytime you see the menu. We took to having 2 meals a day to keep our costs down!

Also, they may say the menu is over seen by a Parisian chef but the food isn't anything special and apart from the steaks, I don't think it justified the prices. And also there must be a french cooking style called "Le Ping" judging from the microwave sounds coming from the kitchen.

Overall it's just not up to the standard you'd expect from a 4 star resort: service is slow, a bamboo sunbed snapped when I tried to change the angle, there's no hot water in those outdoor showers, the mosquito nets had holes in / didn't cover the beds completely.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaTeonoste, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, February 8, 2012
Dear Traveler,
We feel sorry we did not match your 4 star resort expectation.
As you know, our resort is located in the middle of the wild nature, isolated from large populations. The nearest village, El Astillero, with only over 1,000 inhabitants is about 6 miles from the resort. We believe the beauty of our location is to be integrated within the nature. Therefore, some of the villas we offer are very open to the outdoors, which was the case of the first villa we had ready for your arrival. Because of the wasps´ problems, we moved you to another villa more protected from the outdoors with mosquito nets on the windows.
About the loose wires, we really do not understand what happened… As a responsible hotel, we are inspected once a year by the local Fire Department, in order to have all our permits in order. We do thank you for you collaboration with the pictures. Our restaurant prices are higher than typical Nicaraguan restaurants. We do worry about keeping high quality and top local natural and some high quality imported ingredients. However, are prices are far lower than 4 star resorts worldwide. I can assure you that the delicious stakes you tried are NOT prepared in the microwave…We do have a small oven to warm bread, which is served warm and crispy at the tables all the time, while clients wait for their meals.
We regret you were not able to enjoy and discover the pure natural beauty of our resort. We regret even stronger you were so disappointed in your trip in Nicaragua, reading from all other reports you wrote in Trip Advisor about all other places you stayed during your trip. Nicaragua is a true gem still to be discovered!
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 7, 2012 via mobile

6 of my Friends and I spent a few days here over new years eve. The hotel itself is ok. The private beach is nice. The food is not the best. But the resort has armed guards for a reason. There is a small village just outside the hotel that is extremely poor and desperate. While traveling to the resort a group of individuals attempted to rob us with guns. We were able to get away barely. We called the police who did not come at all. We spoke to the resort manager the next day who informed us that this has happened before and guests have even been shot at. While the resort was decent, there are much better get-a-ways in much safer areas. Additionally at check out they tried to slam us with several extra fees equalling more than our entire bill! I will never go here again!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuntaTeonoste, Propietario at Punta Teonoste, Nature Lodge & Beach Spa, responded to this review, January 25, 2012
Dear traveler,

It is always a great pleasure for us to welcome any guest and provide the best possible service at Hotel Punta Teonoste.

Our hotel has a great location right in front a splendid beach, where all areas are completely open, with no fences or walls closing the access in all surrounding the property. This applies to the beach, to the woods, and to the road on one side of the property. We the staff at Punta Teonoste, who live in this beautiful property all year round, do not feel it has been necessary to build walls or barriers because we feel perfectly safe here.

The Hotel has been over 14 years operating under the same management, and we can confirm that it has never been any incident of any kind with any of our guests nor the personnel working here.

International Police records show that our country is the safest in the region, with the lowest indexes of crime in any category.

It is well true that the hotel has a security operation that involves guards 24 hours a day. We find this to be the best security service we can provide our guests, since it is very common that they leave the door of their villa unlocked, and often sunglasses, ipods and cameras outside on the terrace unattended. As we said before, there is free access form the beach to the resort, and there are often locals who walk by. On the other hand, we feel very satisfied with providing jobs to the communities surrounding the Hotel, and that all security guards who work at the Hotel are local labor. It helps our customers to feel free to walk around the beach, trails and the property any time of the day or night. Our 24 hours staff is very happy to provide security and assistance of any kind.

Our security uses only hunting firearms, which are registered and are continuously inspected by the national police.

About the charges: The Hotel never makes charge to any guest that has not previously been approved and confirmed before leaving the hotel. For this very reason, our guests are always presented, with no exception, with their consumption voucher for signature while their stay, and asked to perform a formal check out. It took us by surprise to find out in the early morning that our guests had left the hotel with no notice. As part of our hotel policies we inform our guests that room visits are not allowed. All people staying in the hotel must be registered. We understand that this may cause some inconveniences for some of our guests, even if it will be for their own safety.

The Hotel has been a true pioneer in the region, giving new carrier opportunities to many people in the communities, who had formerly been engaged in more traditional activities such as fishing, farming and hunting. Our communities in Nicaragua may appear relatively poor, but we encourage a direct contact with the people, because we believe this the best way to discover how captivating it can be to live very happy with just covering the basic needs of life. It is true that country has suffered many natural disasters, and civil wars in the past, but we are very happy that we find ourselves now in a recovery stage. Locals are humble and gentle people who are very happy and courteous with all the tourists who visit their communities.

We hope your next visit to Nicaragua or Central America will be a better experience, such as the ones that have lived all our other guests who have visited us before and after you.

We wish you a happy day.

Hotel Punta Teonoste Management.
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Additional Information about Punta Teonoste, Nature Lodge & Beach Spa

Address: Del Puente las Salinas 7 km hacia el Astillero, Tola 505, Nicaragua
Location: Nicaragua > Rivas Department > Tola
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Tola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Punta Teonoste, Nature Lodge & Beach Spa 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Punta Teonoste Nature Lodges & Beach Spa is an exclusive boutique property located on the southwestern coast of Nicaragua known as the Pacific Riviera.Our spectacular beachfront setting is nestled amidst the quaint, authentic fishing village of El Astillero and Popoyo, Nicaragua’s premier surf break.It is a secluded destination where travelers can experience the beauty of the area, the sounds, the breezes, the wildlife, the local culture and people; all without distraction of the stimuli that has become familiar in daily life.Recognized as one of only four properties in Nicaragua verified by the Rainforest Alliance, our ecological concept resists conventional lodging without compromising comfort and modern convenience.Punta Teonoste remains committed to creating and maintaining an attractive and responsible environment while also preserving the natural beauty of future generations.The chic design merges contemporary elements while respecting and embracing the surrounding nature. The public areas and bungalows also featurelocal art and design influences with some surprising subtle touches of select works representing Nicaragua, Honduras, Panama, Guatemala, Brasil, and Ghana. The result of this synergy and style is a sophisticated destination offering exceptional comfort and relaxation along with a touch of adventure. ... more   less 
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Also Known As:
Punta Teonoste, Nature Lodge And Beach Spa
Punta Teonoste, Nature Lodge & Beach Hotel Tola
Punta Teonoste, Nature Lodge & Beach Spa Nicaragua/Tola

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