Many past reviews were not favorable of this place, but it underwent major renovation a few months before my week-long stay, so I guess there were some improvements. The place is well positioned along the Lembeh Straits to cater to divers who want to experience "muck" diving. As for creature comforts, they were there, but not top-of-the-line. I chose a room with a fan, and realized that it came equipped with air-con, switched off. The beds were comfortable, but there were mosquitoes during the nights, and cockroaches and ants invaded the toilet/bathroom - but the room was provided with an anti-mosquito device and mosquite nets for the beds, and one just has to ask the staff for the anti-bug spray (Mortein) to counter the cockroaches and ants; the bathroom has a length-wise ventilation opening along the side of the ceiling covered only with chicken wire, providing access for insects. There was hot water (invidual water heaters for the rooms), but the water pressure was not strong. A bottle of drinking water per guest was provided everyday. The room is generally comfortable and is properly cleaned everyday. There were adequate power outlets for our electrical gizmos ... we were fortunate that their generators didn't give way. I loved the free wireless internet access, but the connection went down during heavy rainstorms. The food was good, tasty and adequate, however, the 4 pm "teabreak" sometimes went missing - I had to ask the staff for it when this happened. The hot drinks was free flow while the dining hall was opened (7 am - 10 pm). The available massage service was affordable and professional. My dive guide was very attentive, and overall the staff members responsible for the diving activities were helpful. My equipment was properly washed and dried after my last dive, ready for my flight home the next day.
Overall, this is not a 5-star operation, but it is very cozy, comfortable and reasonably priced. The staff members are generally shy and helpful - they could do with more training and experience, but that's where visitors can help. I would recommend visitors to smile to the staff members right from the beginning and try to communicate with them - they become more willing to serve.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.