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“Good choice in Palu” 4 of 5 stars
Review of Hotel Santika Palu

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Hotel Santika Palu
3.5 of 5 Small Hotel   |   Jalan Moh. Hatta No. 18, Palu 94111, Indonesia   |  
Hotel amenities
Ranked #1 of 16 Palu B&B and Inns
Magelang, Indonesia
Top Contributor
195 reviews 195 reviews
174 hotel reviews
Reviews in 39 cities Reviews in 39 cities
417 helpful votes 417 helpful votes
“Good choice in Palu”
4 of 5 stars Reviewed April 18, 2014

I slept for 2 nights at this hotel. Pros: friendly and helpful front office & restaurant staffs, they also helped me to find a taxi and prepare my early breakfast when I must catch the plane early in the morning. Clean room with comfortable bed, strong shower with good temperature, various breakfast menus, free wifi internet, treadmill and pool on the 3rd floor, fast check in and check out.
Cons: no standby taxi

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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65 reviews from our community

Traveler rating
    8
    34
    20
    2
    1
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2
4
5
43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Porto, Portugal
Top Contributor
90 reviews 90 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed March 14, 2014

Good alernative to swiss bell, good hotel with wester standards. Staff also speaks an elementary english....but you are in indonesia....so its normal. Food is good as well as the rooms! The location is not as good as others but its closer to the airport.recomend it

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2014

i stayed for 1 day..receptionist are friendly and helpfull, i choose smoking area in 8th floor, from my room i can see palu city, room are good and clean, bathroom are clean, food are delicious, i take my breakfast in my room. Its not easy to get taxi from hotel, because limited taxi are avaliable in palu city, so you must prepare early if you want to go to airport from the hotel.
Overall, i think this great hotel..

Room Tip: Its hard to get taxi from the hotel, you must ask Hotel Staff to help you to call a taxy. If you are...
See more room tips
  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 29, 2014

After making a booking through their website I attempted to cancel my reservation within the allowed notice period.

Their auto cancellation didn't work, they wouldn't answer the phone, didn't reply to emails, no responses through the IM on their site, and central Santika switchboard told me they couldn't cancel centrally.

Still trying to get my refund.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magelang, Indonesia
Top Contributor
195 reviews 195 reviews
174 hotel reviews
Reviews in 39 cities Reviews in 39 cities
417 helpful votes 417 helpful votes
4 of 5 stars Reviewed November 22, 2013

Stayed 2 nights at this hotel. Pros: Friendly and helpfull staff, clean room, comfortable bed, good breakfast, free wifi connection efficient check in and check out. Cons: no standbye taxi so we must ask hotel staff to call taxi for us. the egg station at breakfast time didn't care with guest order, I asked 3 times but I never got my omelete.
But overall this hotel still the best in Palu.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
80 reviews 80 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 28, 2013 via mobile

Typical Santika hotel. Relative new hotel with simplicity style of design. Room size is oke, bath room equipments are very good. Clean. Get the mountain vew room. Very good variety of breakfast menu. The location is very good too, in the main road. The staffs are wellcome, intent to serve.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2013

We enjoyed this new clean hotel very much. The design is modern, like Japanese style.
Great breakfast, already at 6 am.
The best thing at all for us was the view from the swimming-pool to the mountains, surrounding Palu.
There are good restaurants near by (also pizza...)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Palu

Address: Jalan Moh. Hatta No. 18, Palu 94111, Indonesia
Location: Indonesia > Sulawesi > Central Sulawesi > Palu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 16 B&Bs / Inns in Palu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Santika Palu 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
YOUR BASE IN CENTRAL SULAWESI The three-star Hotel Santika Palu is strategically located in the province's cultural and commercial capital, just 15 minutes from the airport and a mere two minutes away from some of the island's finest beaches. Whether travelling for business or pleasure, Hotel Santika Palu is your ideal base for any visit to Central Sulawesi. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. That's why we call ourselves your "home away from home". ... more   less 
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