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“Recommended” 5 of 5 stars
Review of Hans Merensky Hotel & Spa

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Hans Merensky Hotel & Spa
4.0 of 5 Hotel   |   3 Copper Street, Phalaborwa 1390, South Africa   |  
Hotel amenities
Ranked #3 of 4 Hotels in Phalaborwa
Pretoria, South Africa
1 review
“Recommended”
5 of 5 stars Reviewed June 10, 2013

As for us the trip at the Hotel was marvelous and we have chosen the Hotel for our wedding,and we were exptionally assisted they even gave us a accomodation for free to experience the warmth of their service which met our expectations

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
    6
    7
    6
    9
    12
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7
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Johannesburg
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 4, 2013

The location of this hotel is superb. Bordering the Kruger and on a first class golf course it should be heaving with many more queuing to get in. Sadly it is all but empty and I would be surprised if they are still trading in a year. The reason I presume, and based on my experience, is that the owner has no clue how to run a business or motivate (or even manage) staff. I had many issues trying to get any service at all and when I asked to speak to the manager I was directed to the deputy manager who was standing in for the manager who was "on leave". She wouldn't help me, wouldn't give me the managers name or contact details and basically just walked off when I pursued the matter. The gym is closed, the putt-putt is still being constructed and the beautician is NEVER in the spa - she apparently also works on reception.

Room Tip: Don't bother coming here
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linz, Austria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 20, 2013

The hotel with its adjacent golf course has a very nice location close to Kruger, but unfortunately servicing is of rather poor standard. Food has been disappointing as well. Anyway, for such a low price someone cannot expect 4 star top quality. So we were prepared to accept some deficiencies (we only went there to play a round of golf at Hans Merensky golf course) but not this. In the restaurant we first had to find a chair which did not waggle. The rooms are very spacious and quite clean. But the door at the carport is closed and no key available. To enter the room, we had to walk in the dark round the house to the patio door. During a heavy rain shower the roof leaked. Additionally there had been a power failure, the phone did not work and the lock of the patio door became stuck. So we had to climb out of the window. But the staff has been very friendly and tried to help.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 25, 2013

We were going to stay for three nights, but when we arrived they offered us a golf lodge with a broken door, rubbish littered around, and a little private pool with muck. When we complained they said too bad you already paid. Needless to say we demanded our money back and went to Sefapane Lodge instead.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed December 27, 2012

We had lunch there. The lunch was poor, bad service, took to long, no interest. Lunch menu is notonterestng at all.
Nobody, no guests were there and there is Lack of maintenance.

No ot the place to be.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed December 18, 2012

I was disappointed when coming from Botse Botse Lodge into this Hotel, which was mainly under reconstruction. We were staying in one of the lodges (suites) right beside the Golf Course. There were just few guests, which on the one hand is convenient, but on the other hand showed us that there was not a big demand for this Hotel. Staff have been friendly and helpful but sometimes a bit challenged when faced with extras. Had a nice Game Drive in the Kruger Park (night drive is highly recommanded), the Golf Course was in a poor shape, cheap though (200 Rand incl. cart), but do not expect too much. But you can watch a lot of wild life on the course, which is compensating a lot for the poor turf. So hopefully this resort finds back to former higher standards.

Room Tip: Take a chalet off the main building, it's just walking distance to the amenities.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 7, 2012 via mobile

Met with friends from Germany who was staying @ the hotel for dinner ! Menu very limited wine very expensive and no supervision in the dinningroom .We were carried away by mosquitos ! Not a place to recomend !

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hans Merensky Hotel & Spa

Address: 3 Copper Street, Phalaborwa 1390, South Africa
Location: South Africa > Limpopo Province > Phalaborwa
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Phalaborwa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hans Merensky Hotel & Spa 4*
Number of rooms: 143
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