I got mixed messages about this hotel prior to my trip to Kupang, but then decided to go for the Swiss-Bell Kristal due to its proximity to the office and its better condition from the other option. I was prepared for the worst, but it turned out okay.
I stayed in the non-smoking room at the second floor of wing B. The room was spacious, pretty clean, but the lighting was too dim for me. AC's remote control didn't work, but the temperature was fine with me, so I didn't have a complaint. However, the management could do a better job in replacing the wall paper and just painted it white to give a clean look, and also replacing the carpet with a brighter color and more versatile material to cover stains and dirt.
Breakfast was in a room set up as a breakfast area, in the wing A. Breakfast was standard, nothing to rave about. You could have meals outside, which will be more satisfying.
My only complaint was the long queue during check out time. There was only one staff at the reception while there were many guests queuing for checking out at the same time. They should get at least two staffs ready in the reception during busy hour.
Overall, it was an okay experience, but I cannot wait for new hotels coming on board later this year.
- Official Description (provided by the hotel):
- Swiss-Belinn Kristal Kupang occupies a 3 storey building that defines comfortable accommodation in a classic design. The hotel features 139 guestrooms set in a natural environment overlooking Kupang Bay, where stunning views and discerning facilities await our guests. Each guestroom has a full range of facilities, such as individually controlled air-conditioning, IDD telephone, mini-bar, in-room safety deposit box, and satellite TV. For relaxation, guests can enjoy the sea view from the swimming pool, excercise along the jogging track or recharge their mind and body with the exclusive treatments that our Spa has to offer. For a delightful culinary experience, the hotel offers delicious international and local dishes in an extensive buffet and à la carte menu for breakfast, lunch and dinner. Lobby lounge and bar serves a selection of snacks, cocktails and mocktails throughout the day. Business meetings in Kupang can be accommodated in our 6 meeting rooms, including ballroom. Designed in contemporary décor and with a capacity for up to 750 persons, it is the ideal venue to host small to mid-size meetings. Options for guests' relaxation include a selection of treatments in our spa, a massage in the privacy of their room, enjoy the stunning sea view from the swimming pool, excercise along the jogging track or tone up their muscles in our fully equipped fitness centre. ... more less
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