Just returned from the RIU Jalisco and felt I needed to write a review, which I have never done before. Overall, the hotel is clean and very pretty for photos. Rooms are clean and maid service is very good. Food is average to good quality. No complaints here.
I'll skip to the areas of concern to inform those considering this resort.
When checking in, be sure to get a key for your room safe. We were in a group of 30 people. 6 of us arrived 2 days before the other 24. I was the only person to recieve a key for the in-room safe. The others were told they didnt have any keys available. When I heard this, I told them to go directly back to the front desk and demand one. When they did this, they recieved a key. I have stayed at many resorts in Mexico and have never had a resort not give keys immediately. Why would they lie to us?
As I have read here before, yes, the beds are VERY hard. We put 2 blankets under the sheets to help make it bearable. Aside from that, the rooms are clean and as expected.
The hotel is in a U shape. Everyone comes and goes up 1 sidewalk down the middle of the resort. Yes, it is VERY noisy. The hallways echo very badly. It's loud at all hours of the day and night and the walls are thin. We coule easily hear the people snoring in the next room. If you have stayed in a resort that is spread out and quiet and like that kind of atmosphere, you will not like this design.
Buffet restaraunts have their own quirks that I have never experienced before. We ate breakfast at 9:30 every day and it was VERY hard to find a table that was set. The staff seemed more concerned with cleaning up than serving us, every day. They would eventually come and offer drinks or coffee, but wouldn't notice that we didn't have napkins or silverware unless we asked for it. I usually got my own.
The bars are another story. The swim-up bar closes at 6. At 5:30, I was repeatadly told they were closed unless I wanted beer, which I didn't. I wanted a Pina Coloda that was pre-mixed in the container behind the bartender, but they wouldn't give me one. I tried the bar above the swim-up bar and was told the same thing. I asked where to go and they said the dining facilities. I went there and no bartender was working. The 2 bars in the courtyard open at 6pm, but were not open on time. This drink thing was just frustrating. I've never had a problem getting a drink at any resort. Can't they overlap the bar times a little?? The soft serve ice cream machine was not working for 5 of 7 days.
The phone in our room did not work for the entire week! So much for calling the other 28 people in our group.
The disco smells like the 2 bathrooms next to it. Be prepared, but you do get use to it. The very rude bartender is another story. We were asking for "body" shots for some of the girls with us, and the bartender was telling some of the girls that they could have them in his room later, naked, otherwise they couldn't have them! He also didn't serve us drinks after we ordered them. He was too busy talking/hitting on the girls. We didn't come to Mexico to have the bartender be disrespectful to our girlfriends. A few were very upset, ruining the evening. Obviously we didn't go back to the disco much. There were a couple nights that we noticed they closed early and the bartenders were "getting with" the tourists. Very different from my experiences at other resorts.
The snorkeling and diving is very average to bad, so if you like to snorkel in front of the resort, choose a different location.
You cant be alone or secluded on this property. There are people everywhere.
So, here's the wrap-up. Most people with us had never been to Mexico, or an all inclusive resort before. They had a great time and thought the property was awesome. For the few of us that have been to many others, it was average and loud with a couple quirks that were very frustrating, and a bartender that ruined a good night. We avoided him for the rest of the vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.