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“Not Impressed” 2 of 5 stars
Review of ClubHotel RIU Jalisco

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ClubHotel RIU Jalisco
3.5 of 5 Resort (All-Inclusive)   |   Av.de los Cocoteros, sn-Lote K, 63732, Mexico   |  
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Ranked #51 of 82 hotels in Riviera Nayarit
Sarnia, Canada
1 review
5 helpful votes 5 helpful votes
“Not Impressed”
2 of 5 stars Reviewed March 16, 2014

Third time back, loved the place for Mexican ambiance. Was like a Spanish Manson. Tile roof, beautiful lobby and eating establishments. But all that that is changed, big makeover. First impression off the bus into the lobby with purple painted walls and purple leather chairs and couches, it looked like I walked into a Strip Joint. Paid for a family room so we would get a larger room. We got a standard room with 3 beds. Loved seeing some great staff members we befriend
over the years. Sorry but the changes were too much, last time for us

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2014 via mobile

Ten day stay six in our group. Been at Rius before like the layout all staff and tenders and entertainment too many to mention. These people will be remembered as great . Had an unfortunate incident having to use in house doctor. She came and dealt with my situation and followed up in a professional fashion. We talked to a lot of people that have a fear of medical help in Mexico. Dr. Susara was awesome!!!!!!

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2014

We were at the Jalisco in Feb of 2014. This was our second tome there. The rooms were clean, food was great and the staff were going out of their way to ensure the stay was perfect,

The renovations took away all the Mexican ambiance. You got rid of the pictures and the pottery and any other reference to the Mexican cultural that was so much a part of the beauty of the resort.

Since when is purples, blues and silvers part of the colorful history of Mexico, There used to be theme nights at the Jalisco, not now. Even some of the staff are uncomfortable with the changes, because it is not their colors. You even remove the gazebo on the water, no vendors on the promenade, only sellers on the beach.

Sometimes bigger is NOT better.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2014

We had an amazing time at the Riu Jalisco. The rooms were spotless, the food was great, and we found the resort was relaxing and well laid out with many activities if you wanted to be busy, or lots of relaxing spaces if you just wanted to lay on the beach or by the pools and drink rum! In terms of dollars for value, we found this all-inclusive to be an excellent deal. In fact, when we booked it was for a standard room, but when we checked in they had upgraded us, (no charge) to a suite. We sat on the balcony for 15 mins one day and watched whales breaching out in the bay! It had many families there, so if you are looking for more of an "adults only" this may not be the ideal place, however, the mix of gringos from Canada like us, and locals from the Interior we found very interesting. I cant understand some of the reviews criticizing the locals or the line ups? To us, if your biggest complaint of the day is that someone accidentally "buds" in front of you in a line up for more food than you can imagine (and GOOD food!) then life is pretty good!
We would definitely recommend RIU resorts.

Room Tip: Ask for a room on the outside, and on a higher floor. Almost all rooms on the outside have an ocean...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 14, 2014

Stayed at the hotel from 14-21 Feb. Food was OK and the beach was average but the most horrible experience was the room. It was clean but had a strong smell of fumigation and fungus. We even found black mould spots on the blackout plastic curtain covering the balcony door. We paid to get exposed to poison every night :-( ... never again.

Room Tip: Choose a room which is exposed to sun.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savage, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 13, 2014

First time ever staying at an RIU. We were excited because you find them all over. Upon our arrival the place looked amazing and the rooms were very spacious. We did not have a view from our room, but we didn't care because if your on vacation and spending a lot of time in your room are you really on vacation? The bathrooms were spacious and the shower was very large. Beds were not that comfy, but we didn't expect them to be. There were no clocks in the room which sucked because we had to call for a wake up call. TV's were nice but 90% of channels in spanish. Fridges were stocked with water, beer, and soda. The staff did a great job refilling the soda but a horrible job refilling the water. We also had issues a few days with the maids taking our dirty towels and not leaving new towels. The beds were made up but sheets where not changed unless you take them off your self. The AC worked great in the room!

-Food-
We made reservations at every restaurant at the resort. Two of them were buffet style, which was disappointing. The steak house the food was fair and not that great. The buffet was the best place to eat because it had tons of variety. The breakfast was very good and the dinner always had selections for everyone type of eater. The food wasn't amazing but wasn't bad. The one disappointing part was the fact that they had no pool side food. So if you spent the day by the pool you either had to go to the lunch buffet or wait for dinner. Most resorts I have been to always have a small pool side place with burgers, chips, salsa, and cheese to munch on. The staff was nice but the service was slow and not very on point. You always had to wait to get drinks and either flag down a server or go to the bar and wait. They had not pool side servers so you always had to go to the bar.

-Nightlife-
The resort had a a show every night which was entertaining. They had a night bar which was usually half full. That was about it but it was enough for us.

-Pool & Beach-
The pool was large and well maintained. They always had activities going on and water was very warm. Not hot tub though. Beach was large and tons of chairs. At the pool you had to get their early to get the good chairs. Beach was groomed but no servers at all. We brought our own cups which was smart unless you wanted to go to the bar every few minutes. No water bottles down below so bring your own from your room or grab some from the front desk. Drinks were good but not a huge selection. Very weak unless you ask for a double.

Overall the trip was fun and resort was pleasant. I would never chose to stay at an RIU though again mostly because the service was poor and the food was fair. Paying good money for all inclusive i expect good service and decent food. I would say great place for a family with kids, but looking to party or a trip for couples I would look elsewhere.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 13, 2014

Stayed just after hotel reopened after renovations & suite we booked wasn't available. put us in 2 separate rooms but setup horrible with 2 kids under 4! They locked themselves in the room & could walk out to hallway on their own. 90% locals on weekend 75% during the week & they received VIP treatment, jumping in line at the bar, pushing my children out of the way at the buffet. Horrible food, fly in sushi at Japanese restaurant. Room very poorly stocked, wasn't even tea or coffee available in the room, no shampoo, conditioner, etc. the shower in one of the rooms broke the first day and a piece fell on my daughter's head. one of the housekeeping staff took my personal facecloth when cleaning the room & I had a difficult hunt to get this returned. the service was mediocre, very poor English ability with most of the staff. Service at restaurants was either excellent or very poor. A customer service woman called our room very late & woke our little ones. 9pm and woke them. Washrooms in general areas disgusting - our 4 yr old commented on their smell. there was a bug issue at the kids pool and we were swarmed with them constantly.

On a positive note: beach beautiful, pools great (except the bugs), night entertainment good & tequila makes everything seem better!

Room Tip: Make sure your room type is actually available!
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  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel RIU Jalisco

Address: Av.de los Cocoteros, sn-Lote K, 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit
Amenities:
Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Riviera Nayarit
#27 Top resorts Hotel in Riviera Nayarit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel RIU Jalisco 3.5*
Official Description (provided by the hotel):
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 5-story building * 2 km / 1.25 miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 
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Also Known As:
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit

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