Anyone planning to visit Puerto Vallarta, I would not recommend the Riu Jalisco...
Let's start off with the check in, there is no organization, no lines, and no order, everyone just kind of jumps in and out of lines and if you are not a Spanish speaking person, you are left till the end.
We arrive to the hotel around 4 and try to check in, the lobby was a mad house, people were trying to check in and others were trying to check out... It took over an hour to even talk to someone.
We finally check in and to my surprise, I am handed a key.. YES a real key to lock and unlock my door, and also I key with a lock attached to it for the room safe... I was then told, "If I lose my keys I will be responsible to paying to replace the keys and locks to my room".
Let's move on to the elevator, a 2 by 2 elevator with no ventilation and smells of mold and mildew, having to get on and off that elevator was disgusting.
Once we arrive to our floor and get off the elevator, the area smells of the same mold and mildew. Considering I am staying at the RIU (ok it’s not the Palace) but it’s still a RIU this is disgusting.
We are now in the room, I have to say it was clean, but STILL it smells like old socks, and wet towels. As I look around I notice there is no privacy in the bathroom area, everything is just one open room, except for the toilet area, that had a door... the shower just had a curtain, so when I got out of the shower, I walked out to my 2 boys watching television, this was quite uncomfortable, no private area to change or get dressed. It might have been okay if my kids were under 2, but a 12 year old and an 8 year old do not want to see their mom changing, so we all had to change either in the shower, or take our clothes and change in the toilet room...
Also, we had no working air-condition I called the maintenance 3 times to come and fix it and they told me that its working and this is the coldest it can get in the room due to the hot temperatures outside. I have never heard anything like that in my life; we had to sleep with the ceiling fan on instead on AC.
Let's move on... The food was DISGUSTING... the buffet was always messy, food was everywhere, the dining hall was always dirty. We went down for breakfast one morning, we find an open table, and it had cloth napkins in 3 places on the table, we found that odd and lifted them to see why they were there... They were hiding food stains from the previous families. I don't understand why they didn't just replace the table cloth. Little things like this will determine if you will be returning.
I know I am a little anal with cleanliness and order, but I figure if I am playing good money to go on vacation, I should not have to eat at tables that can't be clean and a food area that is not sanitary and taken care of.
Let's move on to the pool area. I am not a pool person while on vacation, but my boys like to hang there for a little bit before going to the beach. Where do I begin... the pool itself had tiles missing on the floor, the water was murky and felt slimy, and my kids couldn't take it for more than 10 minutes and wanted to leave.
It is now lunch time.... this must have been the worse area of the hotel... The restaurant was Oceanside, so everything is open... We walk to get our lunch, the food area, dining area, is in complete disorder, food is all over the floor, garbage is everywhere, and I can't believe this but there are no covers on anything. Not the fruit, not the salads, not the condiments, nothing is covered. I sat and watched these black crows like looking birds fly in and out of the watermelon plate and step in and out like it was okay, and pick up pieces of fruit and drop it back into the plate and pick up another piece. I don't know about you, but I can't eat after seeing that.
The whole trip we waited till the chef took the food right off the grill or pan and then put it in our plate to eat.
Needless to say, the ocean water was great! The entertainment was okay.
The service was horrible, no one ever said good morning, thank you. We were vacation the same time the locals were vacationing, and maybe this is why there service was not to par, but that is not acceptable. When your source of income is from tourism I feel that you need to be as happy as can be all the time. Overall tried to make the best of the trip for my kids’ sake...
I can only speak for the RIU Jalisco, and its problems, but I am disappointed in how this hotel is kept up that my family and I will not be vacation in any other RIU's and I make note to tell my family and friends as well.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 5-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Clubhotel Riu Jalisco Hotel
- Clubhotel Riu Jalisco Riviera Nayarit