I took my 18 year old son July 4th - July 11th.
First, we arrived at around 12:30pm to a packed lobby of both people checking out waiting for there bus and people arriving waiting for something. Very Confusing and stressful.
Our room wasn't ready but we managed to book a few a la cartes while in the lobby.
There policy is you can book 2 days in advance. Anyways we got our room @ around 2pm.
The room was nice, air worked very well, stocked fridge and liquor dispensor all included.
Our room was ocean view on the 6th floor room #6173.
The actual toilet was seperate from the shower area and sinks which was ok but kinda like a boxed in area which echoed. With my son was fine but not to romantic if you were with a partner.
Maid service was good, always a neat animal of some sort and fresh towels everyday.
I left a tip daily plus chocolates and they were very greatful.
POOL / SWIM - UP BAR
So it was quite obvious the resort was filled in the off season with locals, mexicans, which is fine with me I guess except there manors are not quite what we are use to, friendly and say "Hola", but like to bud in line and kinda take over. But the bartenders were actually very quick to find you in a crowd and ask you what u need. (Ok so ask the swim up bar bartender named Cesar for a Dr.Pepper cause he rocks at them now) Super awesome guy...
Because of the large crowds meant the pool water was like soup, but we made do.
ONE SUGESTION TO THE MANAGEMENT OF THE POOL AREA.
I love kids, infact I have 11 of my own, but a adult pool is a adult pool and a kid pool is just that, it does get kinda frusterating getting splashed all the time while trying to enjoy a drink.
PLUS, I understand there's 90% Mexicans at the resort but the staff only made pool announcements in spanish, we would have liked to understand what was being announced.
I'm not really a beach guy but it looks ok, honestly the ocean wasn't a whole lot different from our lake hear in Canada. But the sand was white and there was parasailing everyday for extra $ and like most other places the odd pushy vendor.
The buffet was great, always a good selection, something different every night, wednesday night was kinda a asian night or something and it was fantastic.
NOTE****Breakfast at the buffet was insanely busy and almost impossible to find a table, but the staff opened up the mexican a la caret and steakhouse a la carte as buffets which helped.
This is where you will notice the difference between our manors and theres. Waiting in line for an omelette people just walk right infront and order when you've been waiting, I don't think they are trying to be rude it's just there upbringing. Patience was used at these times.
BUFFET ...7 / 10
A LA CARTES
Ok so we went to 3 of 4.
The Botana is the steakhouse, it was overlooking the beach which was nice except a little hot, the dinner itslf was ok, we had the ribeye but it was very fatty,
Overall a 5 / 10
The Asian was good, lots of variety, it's buffet style.
Overall a 9 / 10
I was looking forward to this, I'm a meat lover and had high hopes, I was a little let down here, they brought big squeires? or turkey and chicken but they were still a little pick inside which where i come from is a good way to get salmonella, the pork was ok and the beef was great though.
Overall 5 / 10
We didn't go to the mexican a la carte.
You had a few options, there was the sportsbar where you could get snacks like sandwiches burgers, nachos 24hrs, or the buffet is open for lunch. But the best is the Nataritt Italian Restaurant for lunch, it's kinda like a all day Italian a la carte, fantastic.
Overall 9 / 10
The staff were good at answering any questions when needed. There was one girl in particular who was super nice, her name has slipped my mind but she would approach you in the buffet periodically and ask how your stay has been. She really seems to care.
Again wait staff and bartenders are great.
9 / 10
Hotel does NOT accept american money, my 4th time there and first I heard of this, they won't even exchange it for you. Bring pecos or canadian $$$.
Calling cards are available for 200 pecos which is about $18 canadian, BUT when you use it on the resort they charge a $150 connection fee everytime you use it, even if theres no answer.
PLUS VERY IMPPORTANT
NO excursion includes transportation, my son and I were going to ride dunbuggies and it would have cost $190 plus $50 in cabs totaling $240 for 2.5 hrs.
Even to shop you have to take 2 seperate cabs, one to take you to Puerta Vallarta, and one to bring you back, the taxis actually have unions so it's costly to get around.
If your at the beach facing the water, go to the right 2 resorts and you will see a resort that looks like steps, infront of that there is a message place that charges $20 an hour and it's great. Thats's a actual message but no happy endings.
THE HOTEL OVERALL
I love Riu's, this was my 3rd, this hotel is a little dated which is why they are closing at the end of August for 3 months to renovate, but it is a nice hotel. We enjoyed our stay but I don't think I would return, I think I would go to the Palace or Riu Vallarta if I returned as they don't seem to overfill there resorts.
Having said that I don't think I will return to PV or Nayarit, it's a long 5 plus hour flight and with excursions and the cab costs it's just to expensive. There are many other less expensive options out there.
OVERALL RATING......3.75 STARS
ask for a ocean view high floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.