My husband and I have been here for 1 week thus far, and since we arrived we were endlessly impressed by the manse space, amazing detail of the hotel and room, friendly service, cleanliness, and just overall beauty of everything in the hotel.
We stayed in a Jaccuzzi suite only to wake up sunday morning to find our $500 camera missing (with 581 pictures taken since we've arrived), $200 cash missing from my pocketbook, including my blackberry cell phone, and my watch from the drawer.
This all happened the night before during a 2 hour time frame when my husband and I went downstairs to eat dinner. When we came back to our room we noticed that the lights in the room had been turned off, the second door to the main part of the room was shut closed, and the main door to the balcony at the end of the hallway was left wide open --- the burglars had probably just escaped, or surely left their mark.
After reporting this incident in the morning - the first time I noticed that my camera was missing from the leather case - an internal investigation was done and the lock on the door will be investigated for its use. We have not been offered any compensation thus far, but hopefully something will be offered for the heartache and lack of safety and security you think is offered for staying in such a suite and in such a 5 star-top-of-the-line glamourous hotel.
So although I would recommend this hotel for the location, beauty, and some staff service I say:
Always be safe and remember that even in a 5 star hotel you must take precaution.
NEVER NEVER NEVER trust the workers here and always keep your valuables in the safe provided to you in the room.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-storey building * 5 km / 3.1 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.6 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Riu Palace Pacifico Hotel Riviera Nayarit
- Riu Palace Pacifico Nuevo Vallarta