First of all, please understand that there can be different reviews to a place, maybe because you are coming here for the first time, maybe because you are comparing with other Mahindra resorts ( we should ofcourse:)), in fact maybe you are from north and the conditions of south maybe different from north...I have been to 7 different Mahindra resorts, been at different times/seasons and to me this comes at the bottom ( excluding Yercaud since thats too small to even compare). Why? I am going to justify with the following points -
1 - To get to the place, the road is extremely narrow and difficult during nights. When you reach Kumarakkom itself, start asking people where Mahindra resort is so that you don’t get lost. Please 'check in' during the mornings, pretty obvious i think :)..they have to improve this first, cause first impression is the best impression.
2 - Do not go during rainy season, but then what would people in lower seasons ( like me :) ) do? I heard from some of their staff that during rainy seasons it gets dirty. So what? i think it’s the responsibility of Mahindra to ensure cleanliness.
3 - Water and Electricity are the BASIC and MOST important amenities in any resort. When we checked it, one of my family members cottage had plumbing issues and they had to move. On another day the 2 diesel generators did not work, and therefore no electricity and hence no water too ( the water pumps works on electricity!) for almost 4 hours! First thing they should do is change whatever pump installations and plumbing standards they have. They have to improve that. If you are checking in, make sure the first thing you check is the bathroom and “continuous” flow of water from all pipes , including the wash basin. Also, check if the heater is working fine.
4 – Don’t give any specifications for booking room near to swimming pool, or multiple cottages nearby cause that’s not going to work. They might say they will arrange but finally they cannot take a call on last minute bookings and arrangements and they cannot leave a cottage free just for us.
5 – The pathways are dirty, maybe because its rainy season, but as I said earlier, it should be maintained cleanly. There is no dearth for umbrellas , so don’t worry, you will not get wet when moving from one place to another. But avoid wearing costly shoes or slippers. It will get dirty for sure.
6 – The swimming pool is dangerous and I mean it! My nephew got injured while swimming in the pool. There is a partition between the kids pool and the adults pool which is made of tiles. Guess what, the top part of the tiles are all broken! Broken tiles = DANGER! My nephew got a good cut while transiting between the 2 pools. They have kept a board which says “ Sharp edges” at the very end of the partition, but that doesn’t make any sense at all. The person standing outside didn’t even tell us that its dangerous to move from the adults pool to the kids pool or vice versa. These are basic forms of communication that must be taught to the staff.
7 – If you are a avid newspaper reader, don’t wait for it in the morning. By the time it comes to your doorstep, it will be afternoon!
8 – My 3 yr old kid loved the trampoline and the kids swimming pool. He also liked feeding the fishes that’s near the cottages. That’s it. I didn’t see any other activities interesting for him.
9 – My nephews from 4th and 8th standards loved the swimming pool, xbox games, carroms and table tennis. The badminton court was partially submerged in water!
10 – I liked the housie/bingo games, other group activities they organize ( not to the level of other Mahindra resorts) and ofcourse the billiards table. My wife went for a spa but then there is only one room. So book in advance. She didnt like it because the electricity went in between and she got kind of suffocated in the steam room.
11 – Food – as you read from others, definitely on the costlier side. Some of the delicacies I liked are alleppey fish curry, potato starters, payasams. The chicken items are all normal. Buffet is the best bet as it’s the fastest you can get.
12 – Don’t expect any fantastic view from the cottages. But, the cottages are build over canals that has water flowing under it, which offers a nice ambience but also comes to an important point – SAFETY. There are no fences around these canals, so if you are not careful with your children below 4yrs, there is a chance that they can venture out into the water, which is 6 feet deep!
13 – We didn’t take the boat ride, so I am not commenting on that, but please don’t take it during rainy seasons.
14 – The staff is nice and courteous which actually is the saving grace of this resort. Don’t vent your frustration on them for the maintenance and the issues – take it to the manager and ofcourse Mahindra.
I feel Mahindra should have waited for some more time before they released this resort to the members and public. They acquired this from some individual and just put some add on features. I can see all the negative publicity they are getting from the reviews here. Maintenance and basic amenities should be effective and efficient which is the basis for any family to have a good time at a resort. Unless this is done and ofcourse Safety is taken care, the resort will be targeted by people who believe that Mahindra stands for quality resorts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.