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“Warm and tender loving Kumarakom” 5 of 5 stars
Review of Club Mahindra Kumarakom

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Club Mahindra Kumarakom
3.0 of 5 Condominium   |   Near Chakrampady Bus Stand, Kumarakom 686563, India (Formerly Golden Waters)   |  
Hotel amenities
Mumbai, Maharashtra, India
1 review
“Warm and tender loving Kumarakom”
5 of 5 stars Reviewed February 2, 2013

Kumarakom is a beautiful place to be in and what makes it more beautiful is the warmth and TLC (tender loving care) we received from the staff @ the Club. The General Manager is a person with wonderful qualities one would want to meet at all the Club Mahindra's we visit. He goes out of his way to make sure, members who visit his property are most comfortable and makes us feel @ home, a home away from home. There was this one person Green-red (Hari Lal) who was so alert during his duty hours, although @ having night duty. There was not a single night when we would return late but he always had a smile. A pleasant boy who went out of his way to meet our every need at the club. The girls at the reception too were very warm.
Something I observed in Kerala is where ever we went the Keralite staff took good care of us and looked after us like their own but wherever there were North Indians working their attitude was different. They were a little cold and lazy. No personal differences but this is my personal opinion.

Room Tip: A little advise the furniture in the bath were a little worn out like the polish. And the water of t...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, February 6, 2013
Hi,

We are really glad to have received your feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are certain the staff at Kumarakom will be delighted to receive your compliment. Furthermore, your points on furniture in the bath have been duly noted and will be addressed with immediate effect. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Any
English first
New Delhi, India
1 review
5 of 5 stars Reviewed January 22, 2013

We had an excellent stay at this beautiful and very serene resort. An experience, my wife and self would cherish for our lifetime.
The resort is huge and well maintaied and the winding canals on the property gives an incredible natural backwater ambience to the place.
The entire staff was very courteous and helpful and did there best in making our stay very comfortable.
The Food variety and taste was great for Vegetarians like us....I am sure the experience was same for Non-Vegetarians as well.
We really had a great time and would highly recommend a trip to this amazing destination

Room Tip: Choose the rooms which are built on stilts with the canal flowing under
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, January 25, 2013
Hi Ravi,

We are really glad to have received your feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are certain the staff at Kumarakom will be delighted to receive your compliment. We are glad you liked the ambience and hope you enjoyed the various activities at the resort. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
5 of 5 stars Reviewed January 11, 2013

Had a excellelnt stay at Club mahindra Kumarakom Resort, excellent team and staff there, very well spread out resort,only 28 cottages in 22-24 Acres. Kids enjoyed fishing, dancing, big pool. One can enjoy birds chirping morning till evening in the cottages which are behind in the resort. We enjoyed and Would like to visit again :)...

Room Tip: cottages 101 - 110 is closer to pool, restaurant and fun zone, which gives lively effect being clos...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, January 17, 2013
Hi Archana,

Thank you for your kind words. We work hard to ensure that your holiday experience is truly memorable. We are glad you had a great time at our resort and hope you enjoyed the various activities at the resort. Our staff at the resort will be delighted to receive your feedback. We would love to welcome you again at any of the 40 picturesque resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thane
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2013

While getting to the property has some challenges, once you get there, it is idyllic. The location is only meant to recharge batteries.... sleep, relax., eat, sleep. You do get cell network but if you want to get away from the mad rush of the city and look at the starry night when resting on a hammock... this is the place. As CM properties go, it is small (in terms of number of cottages) but it more than makes up for the expanse, the swimming pool and the massages. Great staff - always smiling and willing to take that extra bit of effort to make you feel more special.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, January 11, 2013
Hi Srikanth,

Thank you for your kind words. We work hard to ensure that your holiday experience is truly memorable. And we are glad you had a great time at Club Mahindra Kumarakom. Our staff at the resort will be delighted to receive your feedback. Hope to see you at a Club Mahindra resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed December 31, 2012

This property needs lot of work to get to a normal Club Mahindra status. Here are a few reasons why -

1) Not on the side of Vembanad lake, like most properties are (Zuri, Taj, Kumarakom). Its on the other side with a narrow approach road and it is roughly 700m before you get to the resort.

2) The backwater channels inside the property are lot darker (maybe they are dirty) compared to other properties. So, taking a walk along those is lot less satisfactory.

3) Hardly any opportunities for evening entertainment. Very small fun zone, and inadequately stuffed / staffed. Restaurant had a limited buffet spread.

Further, it is not as beautiful or lavishly spread out like the other top 3 (Zuri et al).

But, here are the pluses that I liked:

1) Room was spacious and the big glass doors those open on the backwater channel was an awesome sight for me. And, I loved the big bathrooms with sunlit roofs. The balcony was a good space as well to sit and chat. Overall, I liked the room.

2) Swimming pool was awesome - big and very well maintained. The backwater arm which forms the boundary of the resort had a great place to sit and watch the waters go by...and if you arrange your boats through the resort, then you'll find it awesome to traverse those backwaters.

3) If you like rains, when small muddle pools form everywhere and you don't mind stepping / splashing onto them, then it becomes a huge property with rain dance opportunity :)

So, overall, make an intelligent choice b/w the pros and cons.

Room Tip: Ask for rooms near the pool / restaurant else it could be quite a walk in the remote.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, January 3, 2013
Hi Sudeep,

Thank you for taking the time to give us feedback about your stay at Club Mahindra Kumarakom. We are glad you liked our rooms and hope you enjoyed the various activities at the resort. Your feedback is valuable to us and we will start work on your concerns with immediate effect. Hope to see you at a Club Mahindra resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 29, 2012

I have been to many Club Mahindra properties and I must say that my experiences so far have been pleasant. However, Club Mahindra Kumarakoam definitely disappoints...from locale to accommodation, nothing seems to live up to Club Mahindra standards. The road that leads to the resort is quite narrow. The USP of the place are the cottages overlooking narrow backwaters...unfortunately, you end up overlooking black-waters begging to be cleaned! The accommodation is very basic and furnishing quite outdated when you compare to other properties of Club Mahindra. The swimming pool is quite big...no complaints about that. The resort is supposed to overlook a beautiful lake but we were not fortunate enough to witness a pristine lake, thanks to the dirty waters welcoming us.

Food is below average and the service at the restaurant is really bad. The staff refuse to acknowledge you when you place an order. The restaurant guys enticed us to take a breakfast and dinner package promising a fabulous Christmas party. Believe me, this must be worst Christmas party one could experience. The staff were obviously not prepared to entertain the guests. Throw in a some traditional dances, a couple of games for kiddos and lucky dips and voila, you have a great Christmas party! The food at the so called party was far far below average....and for 800 bucks/head, it surely turned out to be a super expensive disappointing affair. The only saving grace is the ever smiling staff. I would not recommend this place to anybody who expects a standard service.

Room Tip: Avoid the restaurant if you have a vehicle, there are cheaper restaurants serving fabulous food clos...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, January 3, 2013
Hi Rekha,

Thank you for taking the time to provide your feedback regarding our resort. We regret that you had issues with our staff’s behaviour and we assure you that this is not typical. We will ensure that we take this up and correct it with immediate effect. Hope to see you at a Club Mahindra resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
167 reviews 167 reviews
45 hotel reviews
Reviews in 58 cities Reviews in 58 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed December 7, 2012

This property is now a Club Mahindra Property. The property is located almost at the fag end of a narrow road that makes you question if you chose the right property. But, once you reach, you will feel that it was a good choice.

Since this is a CM property, I wasn't really impressed with the quality of service and especially with the food and what they were charging for it. The ala-carte menu was pricey, like 150 Rs for an Idli, are you kidding me? And the buffet really sucked and we felt it was a bad choice. The food preparation is really bad and very expensive for the quality they are providing. I would advice people to go out to Kottayam or Kumarakom for good delicious food.

The rooms are quite nice with a wooden ceiling etc but some of the bathroom fittings are not that nice since they are pretty old. All the rooms are located over water (not floating) and have similar views. If you want privacy, chose the ones that are far from the reception areas on the other hand if u prefer to be very active and use the activity rooms, choose the one's that are closer to the reception.

Note for Member: The activity centre here sucks and has hardly no participation. So if you are staying here, do not expect anything.

Room Tip: All the rooms are located over water (not floating) and have similar views. If you want privacy, cho...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Kumarakom, responded to this review, December 13, 2012
Hi,

Thank you for taking the time to provide your feedback regarding our resort. We are disappointed that your stay was not to your liking. We will ensure that we take this up and correct it with immediate effect. We know you have not had the holiday you expected and the one that we are committed to deliver and we request you to please give us another chance to make it up to you. If you were to holiday again at Kumarakom, do contact us, as we would love to host you at our resort so that you can rebuild your confidence in us and we can make adequate amends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Mahindra Kumarakom

Address: Near Chakrampady Bus Stand, Kumarakom 686563, India (Formerly Golden Waters)
Location: India > Kerala > Kumarakom
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 17 Specialty Lodging in Kumarakom
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club Mahindra Kumarakom 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Golden Waters Kumarakom
Club Mahindra Kumarakom Kerala

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