Let’s see how do I describe the experience, our stay in Taj Kumarakom has been a journey where the landscape and our soul has entwined. I read once in a blog that life only needs the simplest things to sparkle like diamonds. It is so true about Taj Kumarakom both interms of the property as well as their staff.
If Kerala is called as God’s own country than Taj Kumarakom can be rightly considered as the magical kingdom.
We experienced the quite beauty of nature and the wonderful hospitality of the staff.
We had booked the pool villa number 24 upon reading about the same in trip advisor and to our surprise it had the remarkable and most stunning view of the river from the bedroom. So early morning our eyes opened to the wonderful raise of the sun rise and the soft silhouette of house boats cruising along the river. This villa is placed in a very good location with excellent viewpoints.
Our faith in the Taj group had shaken when we had a particular disappointing experience during this holiday in Gateway Bangalore. However upon reaching Taj Kumarakom, all our inhibitions was put to rest and we had the most magical moments of our life.
Starting with Sibi Mathew, Prince K Joseph, Ravi, Chef Shihab and their entire “cast and crew”, will make you feel warm under the Taj hospitality. They will make you experience a magical journey which will be embedded in our memory for years to come.
My kids had the most wonderful time with Ravi and his team keeping them entertained with lots of kiddy activities that included duck feeding, fishing, pottery, rabbit feeding etc. closely supervised by them. The happiness in my sons face upon catching a fish was out of this world.
The property is huge, however both kids and adults can avail the use of cycles to drive inside the property. This was a huge positive point for my son who held on to this mode of transport for the entire stay in the resort.
We also took up 2 special rides, one being the half day house boat tour along with lunch on the boat and the other was a few hours cruise along the back waters in a row boat that will give you the venice experience in Kerala.
One of the magical moments was when the team conjured up a wonderful candle light dinner arrangement upon a special request from my husband. It was a wonderful surprise for me which I will never forget. They also arranged for a late night baby sitting within a short duration of time.
The set-up was magical with the starry blue sky above, the river flowing by and Chef Shihab conjuring up delicious signature dishes along with Prince providing us with some wonderful white wine.
Prince knowledge on wines and other cocktails is excellent, and you would notice that the resort has a vast collection of wines which is a feast to the eyes.
No words can describe the magic of Chef Shihab. One can see how much passion, love he puts in his food that makes his dishes most unique and wonderful. Each of his dishes that he conjures up speaks high about the quality, innovation and the magical touch of love. If India had the concept of Michelin stars he would be a strong contender.
The daily surprise element in our villa was the towel arrangement by the housekeeping team. I don’t know how they do it, but it is like an amazing display of Origami with towels.
We had few minor issues like the quantity of toiletries kept where not as per what would be required for 2 adult and one child, however upon stating the same it was immediately actioned upon and thereafter their was no hassles.
While check-out none of their swiping machines where accepting any of our NRI debit cards, but accepted only our credit card, though we were able to use the same debit cards in the nearby ATM. The front desk in turn immediately took action to report to the bank to work towards upgrading their machines.
A small suggestion which could be a cherry on icing would be if they could arrange to build a small fully air conditioned cottage near the play area and appoint set of staff who can keep the children’s occupied atleast for half a day, wherein they can assist them in playing, having food, taking nap, swimming etc.
Finally I sign-off my review by giving a standing applause to the hard work and effort of all the staff in Taj Kumarakom who truly made us feel “Atithi Devo Bhav”
Pool villa number 24 has the best view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your detailed review and appreciation of the property.
We are so glad that our team members could touch your hearts through your experience with us.
We are aware that you had been planning this vacation for a very long time and we were trying to make it as special as we could for you.
Thank you for listing down all the touchpoints that really made your eexperience stand out.
We strongly believe that experiences are what differentiate a vacation from a normal routine one.
I am sure your detailed description will encourage lot of visitors to firm upon our hotel whenever they visit this destination
We do hope to welcome the family back especially when the smaller one is also ready to run around
Thanks and regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.