After returning on the 4thDecember and reading the reviews dated 28th Nov and 20th I began to wonder if I had been somewhere else.
The hotel is wonderful we arrived on 20th November and we too were with Saga, its true the rep Fez was also to us the best rep we have had in a resort. But the self service (free for all )restaurant was a nightmare. Cold plates and food and no tables if you went to late 7.45p.m.-8,30 no chance. Even thouigh saga had a area it was difficalt for older people being up three stairs carring food.The first night I wanted to go right back home. We ate at the Pasha Restaurant every night we could from then on. It was a booked table and waiter served, more civalised than the free for all. There had to be eight guests booked for the pasha or it did not open.Breakfast and lunch we ate early.
We were woken every morning at 5a.m. with the imam calling the people to pray over a loud microphone. Although fine during the day a little early I thought for holiday makers.
Our room was lovely with one of the best views we have had in a hotel ( and we have been in a lot all over the world)from balcony sea and pool, side windows were pool and mountains absolutly breathtaking The staff were helpful when they could understand you but the best was the Customer Relations desk where the girls worked tiredless to make sure you enjoyed it. Any faults were put right almost at once.The pool was closed and the childrens pool started to smell so I mentioned it to the Customer relations girls. Next day when we went walking, the pool had been drained and cleaning had started. The next disappointment was the beech when we first arrived you could go on it (peebles that is) and walk from the hotel. The next week they were using large machinery and pulling all the beech up in a huge pile which prevented you going on the beech. Spoilt the whole look of the place, toilets in the grounds were being removed and we felt the hotel was closing down for the winter which we know it was not but that how it looked.I would not like to go now and I feel sorry for anyone booked.
Someone in our party has been there four times I think he is mad I would never go back the town is dead nothing there at all. It is the wrong area for a holiday for us and if you like going out near the hotel and walking stopping for coffee and a look around the village, then you would be disappointed Shame as the hotel is first class but in some other position. It is porbably very nice in the summer but the kids would drive you nuts, only a few there now and had everyone complaining as they were running around the restaurant which was a menace and dangerous.
corner room with best views on 3rd and 4th floor 1329,1429
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.