The policy at the Seagull Hotel, is to allow all guest to comment on their stay as they feel fit - and we welcome all comments good and bad.
However, as the gentleman felt duty bound to name a member of staff in his review, then we felt that we should correct the gentleman and to comment on his critism of his stay at the Seagull Hotel.
Firstly we would like to point out that " Miss Yasemin" is not a Director of the hotel, but the Reservation manager for our establishment.
It is agreed, that Mıss Yasemin, informed the gentleman that he was totally free to find another hotel - which afterall is the right for all consumers. It is not usually company policy however to ask or inform a customer of this, but without going into detail, we felt that to protect The Seagull's family image, on this occasion we were correct in asking Mr Shahab and his "friends" to find alternative accommadation.
Our hotels has built up over time a good clientel of repeat guest from all over the world. These guest comment on the wonderful family atmosphere of our hotel. If we feel that our reputation can be put in doubt by a guest, then we will ask him to find alternative residence.
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