It is difficult to think of anything new to say, about the Paloma Renaissance but as a family we use always use Trip Advisor as a guide so here goes. We have recently returned from a 2 week break at the Renaissance from the 28th May until 11 April. Firstly it should be noted that we travelled ‘out of season’ therefore a lot of the facilities were not available such as the al a carte out door restaurants and some of the entertainment venues i.e. the amphitheater. The latter meant that the evening entertainment took place in the piano bar and it was very loud. That being said a few guests, like ourselves, were able to take refuge in the Renaissance Lounge but the majority of guests seemed happy enough to congregate in the piano bar!
There is no getting around the fact that this hotel runs conferences. During our first week we experienced a Thomas Cook conference of around 190 delegates. They registered on the Tuesday afternoon and departed on the Friday for a two-day conference. Having read previous reviews about delegate behavior we were apprehensive. Apart from the minor inconvenience of the games/computer room, renaissance lounge and the Lotus Restaurant being annexed for the conference there seemed little impact on the paying guests whatsoever bar their very visual presence. The hotel erected a marquis in the grounds and also used the facilities of the Paloma Ballroom and the Ballroom (different venues) for their evening entertainment and meals. It was efficiently and elegantly run. We mention this only because of a comment by the hotel on trip advisor saying that they were taking note of comments made by guests on this issue and were putting things in place to rectify the complaints. If this conference was an example of this they are succeeding. This being said I am sure we wouldn’t be so relaxed about it if we were only on holiday for 7 nights. If any other smaller meetings were being held during our stay we were not aware of them.
To get back to the computer issue reception was only too happy to let my husband use a computer in their business room on two occasions when a problem arose.
The staff here does not make problems for their guests, they solve them.
The only other issue, and it comes up time and again, is the fact that the aircon is not switched on in the main hotel until May. The room was hot so we had to sleep with the balcony door open, with the mosquito door shut instead. Not a major problem being on an upper floor except for the building works. The noise started anytime between 7 - 8am and on one occasion didn’t finish until after 11pm. This we know is a temporary problem but the aircon isn’t. The hotel could take this on board.
Yes there were cats but for us they were not a problem.
It might appear that the above comments are of a negative nature so let us redress the balance.
The hotel is visually stunning inside. It needs a little upgrading as it is not a new build but we are sure that the Paloma group has this in hand. The staff are superb. They are attentive, efficient and pleasant at all times. The food, quality and choice, is extremely good. The same can be said of the wine in particular the organic red. The variety in the Noblesse restaurant is second to none. The sweets are so good they should carry a health warning.
We did eat at the al a carte Seasons and Lotus Far East restaurants both very enjoyable but preferred the variety in the Noblesse.
Housekeeping we could not fault in any way whatsoever.
Our Thomas Cook rep, Steph, has been at the hotel many years and “knows everything” in the nicest possible way. Most days you can find her in the hotel, she rarely misses a visit. Outside of her visits the customer services team are brilliant. Eren and Amilie were the two members we dealt with and they were so helpful and friendly. A big thank you.
We booked two trips with Thomas Cook. They are associated with Diane Travel whose standards are high. We have used them in the past and would always use this company from choice.
Talking about thanks, and it hard to pick out names of the staff here because everybody is so helpful, but we did enjoy our chats with Gokmen (hope that is right) of the entertainment team. Even though we ‘ran a mile’ when we saw him he didn’t hold this against us so next year we promise we will play a game of boules.
The gardens and extensive grounds are beautifully kept and a credit to the ground staff.
We love to visit Kaleci and getting there from this hotel was so easy, particularly with the help of Eren and his 4 foolproof sentences written in Turkish to guide you. The buses stop outside for Antalya and Kemer. If you are visiting Kaleci you will need to change buses at Migros. We opted to get a taxi for the remainder of the journey for 20Try (approx. £5.50). Costs to Migros were 11try return and to Kemer 9try return.
Beldibi is not pretty. There are a lot of new hotels/resorts being built and the infrastructure for these is being put in place as we speak so this might well change in a couple of years. Having said that, there is a good pharmacy opposite, also a couple of supermarkets if needed.
It is our hope to return to the Renaissance in 2015 though we will go a little later to be able to avail ourselves of the full range of facilities on offer.
There is so much to see and experience in the Antalya region and this hotel is a good base from which to do it.
It’s a great, multinational, hotel. We loved it and thought it was tremendous value.