Staying at Ti Kaye was a traumatic experience, the resort is isolated from anything. To get out you need a taxi that would cost you 60 USD at minimum or 120 USD at max for a return service. The road to Ti Kaye is bumpy, rocky, neck jerking and it goes on for 20 minutes each way. The resort is nice but the rooms are badly designed, shutters that don't close properly, we had lizards creeping into the bed, birds flying inside the room, the shower is outside in open air with frogs occasionally sharing your shower, the fridge is the size a box, the closet has no light.
To get to the beach, you need to take the most awkward stairway down, very steep, and 166 steps later you get to the beach to discover that on a daily basis, catamaran and large boats arrive to the same beach with HUNDREDS of tourists sharing the same beach and drinking and playing loud Reggae music, how relaxing?! The toilets are highly unsanitary and stinks!
The food is average to really bad, but the prices are very high. A good diner would cost 100 to 150 USD with wine and mineral water.
We decided to leave the resort in the middle of our vacation, we paid for 14 days but we couldn't put up with this place anymore, and we were happy to just leave as this experience was starting to become depressing.
You stayed up north by Rodney bay in a real 5 stars hotel, and oh boy! What a difference a day makes! Ti Kaye is a huge trap! Not a 5 star at ALL! 2 stars Max!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear rsnyc00, thank you for taking the time to write your review.
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We try our best to make every guest at Ti Kaye Resort & Spa enjoy their stay, so much so that they can’t wait to return (and we have a lot of repeat guests). In your case however we seem to have seriously failed, and for that myself and the Ti Kaye team would like to sincerely apologize.
I strongly believe that in general hoteliers (and most businesses) find TripAdvisor to be very valuable business tool. It is unbiased and (on most occasions) written by guests who have actually stayed at the resort so provides valuable information for future guests. (Contrary to belief, hoteliers do not have the choice of what reviews to post or not – that decision in entirely up to TripAdvisor). Potential guests can sift through reviews (some good, some bad - as it is impossible to achieve 100% satisfaction for the millions of travelers worldwide), and decide for themselves if they would like to visit, or not. On the less favorable reviews potential guests can usually see if it was a resort issue that caused the reviewer not to enjoy the visit, or if the resort was not the correct ‘fit’ for the reviewer who stayed. This ebb & flow as such continues and Managers therefore rarely intervene. With your review however I feel that several comments could be misleading and some information you have stated is incorrect, so I would like to take this opportunity to provide some feedback. As it has been several years since Ti Kaye has responded to any reviews, as advance notice to everyone … this is a lengthy and detailed reply.
Ti Kaye is isolated, this is mentioned on our website and has been stated 100’s of times on this website. We would never want to deceive potential guests that we are anything other than ‘isolated’. Other words that have been used to describe us have been “secluded” and “remote”, but also “peaceful”, “tranquil” and most of all “romantic” (which is why we are #1 on TripAdvisor for romance in St. Lucia). On saying that, we are only a 20 minute drive away from Marigot Bay, where there is a small supermarket, a couple of bars, restaurants and shops. We are also only 25 minutes away from a large supermarket, and only 45 minutes from Castries – the capital of St. Lucia. Taxi’s are expensive in St. Lucia, and your amounts for public taxis are roughly correct. As you will recall the majority of roads in St. Lucia are very, very winding meaning that a short distance in mileage is actually a long journey in time. We cannot regulate the taxi prices, and do not add anything on for arranging them. If guests wish, they can pay the taxi driver directly with cash, and often do. Whilst on the subject of roads, the road down to Ti Kaye is bumpy and rocky (part public, part private), but is actually only 1.7km long (just over 1 mile) and takes 6-8 minutes in each direction (depending on who’s driving, and what you’re driving), not the 20 minutes you have stated. You can actually walk it in 15 minutes - and we have had several guests running up and down it for their daily exercise. We have a budget and plan in place for this year to fix our section of the road and if we have funds remaining, will patch the public section so everybody can enjoy a smoother journey.
All 33 rooms are individually designed and are not your typical sealed box ‘concrete and glass’ hotel design. There are wooden shutters on the windows that although do not seal to be air tight, do close. Some guests leave them open at night to let in the evening breeze and sounds of nature whilst sleeping with the four poster bed mosquito nets down and ceiling fan on (although because of our Cliffside location, for a Caribbean island we have very few mosquitoes). Other guests close the shutters and turn the AC on. With regards to our location, as St. Lucia is a very tropical island – and we are located on the edge of the forest, we do get our fair share of nature. This is generally part of the charm of Ti Kaye and why guests choose to stay with us, because of the nature. On the home page of our website, the second line mentions “…the resort is often described as inspired by nature; each cottage purposely built into the landscape, drawing from the beauty of its lush natural surroundings”. If the shutters and doors are kept closed, most of nature will remain outside (you are likely to still get the occasional gecko or lizard however). As all our rooms have outdoor showers, if you do not like frogs (commonly known as ‘Coquis’, or ‘Whistling frogs’) or other ‘wildlife’, Ti Kaye may not be the kind of resort you will enjoy. The fridges are actually fridges (old English style), not “box” size mini-bar fridges, and are the largest in-room fridges I have ever seen in any hotel (and I have stayed at 100’s of hotels in 35 countries). They actually measure 32”x20”x20”with a small freezer compartment in the top. All rooms have walk in closets, and all have lights. I have checked the room you were staying in and the closet light is working correctly, so unfortunately I cannot explain why you would think there were no closet lights.
As we are on a Cliffside, the beach does have 166 steps down to it, this is mentioned on our website, and also many, many times on TripAdvisor and numerous other websites. I am very grateful however that you mentioned the catamarans, as this has recently become more of an issue for us during cruise ship season. All beaches in St. Lucia are public beaches and as Anse Cochon (where Ti Kaye is), is one the best bays for snorkeling, has fantastic shore diving and a well know wreck dive only 100m offshore, the beach and bay are very popular. I have taken many photo’s over the last several weeks and just before Christmas arranged a meeting at Ti Kaye with the Director of Maritime Affairs, a Maritime Consultant from the Ministry of Tourism and the General Manager of the SMMA (Soufriere Marine Management Association). It was a highly productive meeting and by the end of February we hope to have installed swim lines, additional mooring buoys and a roster system to limit the amount of boat traffic that has direct access to the beach. Passing ‘party catamarans’ do play reggae music, but when they come into the bay the music should be turned off. It gets turned off as this was something I noticed on several occasions during October / November 2012 and realized it would be a disturbance to some of Ti Kaye’s guests, so I personally called all the companies involved and rectified the situation. Since those phone calls I have not been aware of it being an issue, but thank you for mentioning it - I will keep a closer eye (or ear, as such) on the situation. The beach toilets are checked and cleaned twice daily. However, again, due to the increase in catamaran boats I have discovered that many of the catamaran guests are using our beach toilet facilities (even though they are exclusively for Ti Kaye guest use only). This issue has already been resolved (again, thank you for highlighting it) and as the beach bathrooms ARE now for Ti Kaye guests only, will be upgraded during the coming months.
Out of 947 reviews, 717 guests have rated us as ‘Excellent’ and 160 ‘good’, a lot of those rave about our food (an important part of any vacation). We are aware that food tastes are obviously very unique to everybody’s individual palates, and I am sorry that you did not enjoy the food available at Ti Kaye, either at our main restaurant (Kai Manje), or beach bar and grill (Ti Manje). We ‘price check’ ourselves against other island resorts and restaurants of our caliber and service and find ourselves in general to be very, very competitive. We do this (and have our main restaurant menu on a 7 day rotational basis) as we are aware of our ‘isolated’ location. I have investigated your restaurant charges and the dinner prices you mention are correct for what you consumed. For example; appetizers (lobster bisque), main courses (lobster, beef tenderloin etc.) and dessert for two people including a bottle of wine from our 460 bin ‘Ti Kave wine cellar’ does range around $100-$150 USD. Depending on the wine ordered it can come to more. I hope you enjoyed our Sommeliers recommendations of the Chablis, Croizet and other wines in the $75-$90 USD range that you ordered to accompany your meals each evening, and trust that 2013 started well for you both with the bottle of Dom Pérignon Vintage Champagne. Our kitchen and restaurant staff are however confused with your statement of “the food is average to really bad”, as they recall that there was nothing left on your plates at the end of your meals and when asked during each evening “how was everything”? You both seemed to be happy.
I personally am disappointed that we could not have made your stay more enjoyable, and if any time during the 10 nights out of the 14 you stayed with us had mentioned to myself (as I tend to meet & greet and talk to guests as much as I can, including yourselves) that you were not happy at Ti Kaye I would have done my utmost to try and change that, including helping to find a more suitable hotel for you both. On rare occasions we do need to do this because as mentioned above, it is very difficult to please all guests all the time. I’ve noticed a pattern that guests with hectic lifestyles who have not had the time to do some research on Ti Kaye and presume we are a ‘normal run of the mill concrete resort’ are the guests who occasionally are upset with their choice of Ti Kaye.
You mentioned at the end of your review that after you left “you stayed in a real 5 star hotel”. Ti Kaye is a 4 star resort, not 5 star. This might explain some of your comments as if you were expecting 5 star, your expectations would not have been set correctly prior to arrival – although we do try to provide 5 star service. I am confused with your review in general though as even in your checkout notes the Front Desk clerk noted “guests checked out early, they said that they wanted to explore other hotels but had a beautiful stay at Ti Kaye”. I also cannot find your comment card, which we encourage all guests to complete as all feedback, whether positive or negative, is valuable feedback and helps us to improve.
I was delighted to read that your vacation to St. Lucia ended on a positive note, but am disappointed that it was not here with us at Ti Kaye. If you would like to discuss anything further please do not hesitate to contact the resort and ask for my personal email address.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.