We arrived to the hotel to visit disny and to shop in the outlet stores . We received our key and placed our luggage and changed to go shopping. Back sfter sunset to find that reception locked us out as the key did not open. I left my wife and 3 year old daughter at the door to bring a new key. To my suprise i was told that i didnot pay. I explained and showed the booking refrence with deduction but no use. The girl at the reception was unprofessional by not allowing my daughter and wife to enter the room to use the toilet . I argued with the receptionist to have some human touch only to find myself being shouted at and bullied and almost beaten by her colleague named Hakim.. I had to pay again using my other card . No sorry no apology being made to me or my wife by the manager who only hinted that this a normal procedure to avoid run away guesy!!! Unacceptabld comment if u know that the price for whole stay was170 € . Am going to complain to ibis headoffice for the racism and abuse from their staff to guests
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- Also Known As:
- Etap Hotel Montevrain
- Ibis Budget Marne La Vallee Val D'Europe Marne-La-Vallee - Montevrain