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“Superb hotel! Stunning views...” 5 of 5 stars
Review of Vivanta by Taj, Surajkund

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Vivanta by Taj, Surajkund
5.0 of 5 Hotel   |   Shooting Range Road, Faridabad 121 009, India   |  
Hotel amenities
Ranked #2 of 13 Hotels in Faridabad
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Superb hotel! Stunning views...”
5 of 5 stars Reviewed November 9, 2013

This is a fabulous property and the staff are very well trained! The food is very very good. My son loved the dal makhani and rice and had it every night!
The rooms are very spacious and the one we stayed in had views over a park. The sunrise was mesmerizing!
It's a perfect hotel for a relaxing holiday. The spa is amazing and has is very well designed. the pool is good as well. I would highly recommend this hotel.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajeev k, General Manager at Vivanta by Taj, Surajkund, responded to this review, November 13, 2013
Dear Guest

Thank you for your post on the trip advisor and we are very pleased to know that you enjoyed your stay. I am also very happy to note that the little one relished the Dal makhani and we are hoping that it has given him reason enough to come back.

I am not too sure if you are based in the NCR, but if you are this is indeed the perfect weekend getaway and I would recommend you explore our other experiences during your future visits.

Thank you again and we look forward to have you with us in the near future.

Warm regards

Rajeev Khanna
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165 reviews from our community

Traveler rating
    63
    66
    26
    5
    5
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40
38
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57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
New Delhi
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 7, 2013

the hotel is very average. The rooms are decent. However the service is slow and people at the reception always look confused. I have stayed in this hotel twice and had problems with the service and the management both times. The first time i went with my family and even though we had a prior reservation they made us wait for an hour before we were given the rooms. The second time they gave us the key to the wrong room and surprisingly the key worked for our room that means the security is also an issue with the hotel. However it is the only decent option in Faridabad.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajeev k, General Manager at Vivanta by Taj, Surajkund, responded to this review, November 13, 2013
Dear Ms. Isha

At the outset I thank you for choosing to stay with us and to share your experience. It is very disheartening to hear of the same and I apologize for the inconvenience caused. Rest assured, we have investigated the concerns expressed and are ensuring that we improve our processes of check in and security. I do also realize the need to re-train our associates in ensuring that the services are prompt and free of defects.

Ms. Isha, may I request you to treat these as inadvertent and isolated incidents, and do give us another opportunity to have you with us. Please do get in touch with me directly and I shall personally ensure that you have a memorable stay with us.

Looking forward to have you with us.

Kindest regards

Rajeev Khanna
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New Delhi, India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2013

We went to Vivanta for a two-day break from work. Couldnt go very far as we needed to be near Delhi.
The property is just 45 minutes drive from Central Delhi even in busy traffic. It is a sprawling hotel, but with no lawns or anything else to do outside the premises. We spend two days in the room and made good use of the spa. We liked the hotel because it is very child friendly and the staff to make our two-year old feel at home. There are two restaurants, though we tried just the Oasis multi-cuisine restaurant. We stayed away from the Indian place as the biriyani we ordered into the room on our first night was horrible. If that has come from a kitchen below there was nothing much to try of their Indian stuff. The rest of the food was very decent.
The hotel threw a Diwali bash for the guests which was simple, dignified and good fun.
Issues: Other than the horrible spicy biriyani (pic attached) our only hitch was the billing as the one free meal had not been deducted from our bill. After a 10 minute wait the new bill came, but a lunch we had at 2pm on the first day was not deducted as it was a brunch buffet. We had at no point been told that there were limitation to the daily free meal -- which apparently does not include buffets and drinks.
The staff is good, so are the rooms and the overall property. But the overall Taj experience that you are expecting is lacking.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajeev k, General Manager at Vivanta by Taj, Surajkund, responded to this review, November 6, 2013
Dear Mr. Nandu

At the outset I take this opportunity to thank you for choosing to stay with us recently. I also thank you for taking the time out to share your valuable feedback and assure you that the same has been looked into in order to improve the quality of food and the processes.

As you know, we at the Taj, do value the feedback from our discerning guests and have gained immensely from it in the past. We tirelessly strive to learn from our guests all the time and assure you again that the same has indeed been very helpful.

I am glad to also hear that you had a pleasant stay and we look forward to have you with us again.

With kindest regards

Rajeev Khanna
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Halifax, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 31, 2013

The staff in this hotel work hard at doing everything they can for the guest.
Room spacious and clean food in restaurant is wonderful with a selection of non spicy western food.
Only criticism would be the pool is freezing cold and although there is a bar you cant get alcohol.
Went there to relax but workmen with power tools there so noisy and unpleasant.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajeev k, General Manager at Vivanta by Taj, Surajkund, responded to this review, November 6, 2013
Dear Sir

At the outset I take this opportunity to thank you for choosing to stay with us recently. I also thank you for taking the time out to share your valuable feedback and sincerely apologize for the inconvenience caused during your stay.


I am glad to also hear that besides this you had a pleasant stay and thank you for your compliments. I do humbly request to treat this as an inadvertent and an isolated incident and give us another opportunity.

With kindest regards

Rajeev Khanna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2013

Was staying in the presidential suite on my wifes birthday with little kids, we had a few visitors in the suite and ordered snacks and dinner for all from in room dinning but were not allowed to bring in our liquor bottles to the room absolute rubbish(later some were allowed with a warning not to make noise and not to use balconies after 10pm), having stayed in worlds top hotels this policy and treatment came as an unpleasent and embarassing surprise left a very bad taste to us that would not go even after having a great suite and good food around. the duty manager at night of 26th oct was a complete disaster on the name of F&B professional. will never return to stay atleast.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rajeev k, General Manager at Vivanta by Taj, Surajkund, responded to this review, November 6, 2013
Dear Mr. Pranav

thank you for choosing to stay with us and for taking the time out to share the experience of your stay. I am indeed perturbed to learn of the same and assure you that it has been taken up with the concerned. Please do accept my apology and give us another opportunity. I assure you of a delightful experience and we look forward to welcome you back.

Warm regards

Rajeev Khanna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
93 reviews 93 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 28, 2013

Great property, nice room. Not enough restaurant choices. No activity option other than the Spa which is little expensive. Recently Taj took it over from Claridges so expecting some more positive changes. Stay here only if you have work in Mathura road, Faridabad otherwise its a dead place

Room Tip: One facing the garden area in the middle, so maybe one from the 1st to the 3rd floor
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wädenswil
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 28, 2013

After leaving the Crowne Plaza for the Vivanta I could have slapped myself why this idead did not come through earlier. However, staff was naturally friendly and accommodating in all aspects. The room was truly spacious.

It is certainly a good location also for families.

One thing is important: when heading towards the airport calculate double the time as forecasted. The road leas straight through numerous traffic congested villages.

The breakfast buffet is average but still OK.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj, Surajkund

Address: Shooting Range Road, Faridabad 121 009, India
Location: India > Haryana > Faridabad
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Faridabad
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj, Surajkund 5*
Number of rooms: 287
Official Description (provided by the hotel):
The guest rooms and suites at VBT, Surajkund, provide an ideal environment for complete relaxation and repose. Each room has been aesthetically appointed and crafted to reflect the hotel's style ethos and tranquil ambience. They are an expression of contemporary comfort and designer amenities. While here do explore the unique experiences and the folk studio and do not miss the Jiva Grande Spa ... more   less 
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