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“Peace, tranquility and great service” 5 of 5 stars
Review of Villa La Massa owned by Villa d'Este Hotels

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Villa La Massa owned by Villa d'Este Hotels
5.0 of 5 Hotel   |   Via della Massa 24, 50012 Candeli, Italy   |  
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Hotel amenities
Ranked #1 of 1 hotels in Candeli
Taunton, United Kingdom
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Peace, tranquility and great service”
5 of 5 stars Reviewed April 21, 2013

We stayed here for four nights in April and found it wonderfully relaxing. The room was fantastic and had shuttered windows so that we could have total darkness at night. The service was faultless and the shuttle bus service into Florence meant we had the peace and tranquility of the hotel combined with the bustle of the city when we wanted it. The food was excellent. We wil certainly go back.

Room Tip: We had a suite - it was well worth the money
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 people have reviewed this hotel

Traveler rating
    111
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 2, 2013

My family and I spent the Easter weekend at Villa La Massa, which is near Florence but far enough to get away from the bustle of the city. The hotel is beautiful and in keeping with the style of the region, it is a Tuscan villa where everyone would want to stay. The service provided by the staff cannot be faulted, each member of the team know their job and each person does their job with dedication and sincerity, and it was always service with a (genuine) smile. We were fortunate to spend Easter Sunday at the hotel and it was truly like spending it with a family. We didn't have any children with us but the hotel is very child friendly.

A special mention should also go to the bar and the restaurant at this hotel. Don't miss out on the cocktails and the local wine. The restaurant serves Tuscan cuisine and despite being vegetarian, we were given ample choices regarding our meals on each of the evenings. The staff at the Medicean bar and the Il Verrocchio restaurant are also dedicated and hospitable people.

If you're thinking of visiting Florence then stay at this hotel, you won't regret it!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 11, 2013

We stayed as a family (4 adults, 2 seniors & 2 boomers + larger dog) at Villa la Massa in September as part of the "The Romantic Journey Through Italy Package". The package included 3 nights at Villa d'Este & 3 nights at Villa la Massa (we extended to 4 and upgraded to Junior Suites). Sumptuous full buffet breakfasts, 3 course dinners as well as other amenities were included making the package enticing for the price. We couldn't have been more pleased! The hotel is a lovingly modernized old estate, located on the Arno River with spacious grounds for jogging, getting air or simply walking our dog as we did. Away from the bustle of Florence, one can take a nice drink and snack on the terrace overlooking the river or go for a swim in the inviting pool. (Our stay was rather late in the season making swimming not an option for us this trip. But we did unwind in the garden and soak up the wonderful sun.) What a great way to relax and chat and catch up after a day of sight-seeing! The hotel offers a complimentary shuttle service to the city & back every hour: most practical. Plus, the attentive and friendly staff (notably Tamara & Ruth) were great help in suggesting and arranging activities for us. We opted for: 1) a 3 hour guided walking tour of Florence: an efficient & most informative way to get an overview of this incredible city 2) a mini-van with driver excursion through the Tuscan countryside to the Antinori Winery with tour & lunch/wine-tasting at the Badia a Passignano Restaurant (4+ hours) and 3) a visit to the Villa Gamberaia Gardens (very near the hotel). We can only heartily recommend all of these activities with the highlight for us being the tour/excursion to the Antinori Property with the lunch (Euro 150 pp). We got a lesson in Tuscan wines, wine-making, the Antinori history and tour of the cellars by a member of the family with a sumptuous multi-course lunch served in a private nook in the back of the restaurant. Wines accompanying each course were explained and served by efficient waiters...What a treat! Well worth the splurge we felt. (There is also a wine shop in the restaurant offering for sale a large selection of Antinori's Tuscan and international wines.) The hotel's restaurant Verrocchio was itself a pleasant surprise offering a lovely setting either inside or out on the terrace, excellent wait staff and truly fine local cuisine and wines. For the night we had 'free' we were given the recommendation of La Giostra in Florence. Yes, it was a bit touristy, but we we enjoyed the concierge's recommendation for the interesting Florentine dishes (and generous portions) and unique atmosphere including the restaurant's history. (If one has the pocketbook for it and wishes to really go all out, the 3 star Enoteca Pinchiorri requires a reservation made several weeks in advance.) We can only say great things about our memorable stay at this property, its staff and our activities. We highly recommend it as a base for a trip to Tuscany and Florence.

Room Tip: We stayed in the main building in a Junioe Suite with views of the River & Pool area/gardens on...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 1, 2012

Not often can you say you got a bargain in a 5 star establishment, but this time i will be saying it.
We stayed in the Junior Suite, 2 full bathrooms, lounge room, walk in robe, and a huge bedroom.
Do yourself a favour and stay in suite 21. Value for money at around 360.00 euro per night including breakfast.(pay in advance rate). Stunning grounds, spacious al fresco areas, full Arno River frontage, medium sized pool, gymnasium and beauty parlour.
The service was faultless, Silvio and Carmine did their utmost to ensure i was happy and well looked after, and i thank them for making my stay very special.
The food was fresh , delicious, and well presented in modest size servings. Meals starting at around 25 euro, wine starting at the same price.
Around 15 minutes drive from Florence Centre, the Villa provided a luxurious mini-bus service to and from Florence every hour until 7pm at night.
A welcome change in pace from the busy but fabulous Florence, Villa La Massa is the place you want to stay and dream of the days that have been and the days yet to come.

Room Tip: Suite 21, is a corner suite, it does look over the car park into the grounds but has a window to vie...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 28, 2012

Splurge and stay. There are hotels around the world that are worth the splurge. This is one of them. Everything was perfect. The staff, the room, the hotel, and scenery.
Ate in the restaraunt for breakfast and I was spoiled rotten by Manuela.
Also dined for dinner. Don't be in a rush. If its warm dine on the patio. They had just finished a remodel and the views of the river were wonderfull. The food was excellant but not typical Italian. Very tuscan. My wife and I also attended a cooking school in town and know good food. This was very good.
I look forward to returning when I need a new pair of shoes from my favorite store in Florenza!

Room Tip: First choice is a room that overlooks the river. It is like a painting that comes to life.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

We just returned from a 4 day stay at this well run hotel near Florence. Words do not adquately describe the sense you get when you stay at this hotel. The hotel is surrounded by trees and the Arno river on one side. There is ample parking which is a luxury if you intend to rent a car. It is close to the chianti region and within an easy drive to Sienna and other cities located in the chianti region.

We had a room with a view of the Duomo with a walk in closet. The room was clean, the bed comfortable with a well appointed bathroom. The room lacks the type of air conditioning that Americans are used to having but it was adequate. (It was very hot during out stay). I was shocked to see a critical review of the food served by the hotel. In my opinion the food was well prepared and well presented. The wait staff was excellend and attentive. The views from the hotel restuarant spectacular. What more could you ask for? I will say that my wife and I enjoyed dining al fresco at the bar two nights. The tables were located on a patio just above the Arno. On two very balmy nights we elected to eat there and were treated to excellent dishes to include home made pasta with fresh porcini sauce( it was porcini season) and or fresh pasta with tomato and basil sauce. Each was superb. Angelo, Sylvano, Maria and Carmine each in turn treated us like royalty when we dined at the bar or had after dinner drinks at the bar. The breakfasts which were included in the price of the room were also very good.

My wife and I will plan on staying at this hotel any time we travel to Florence. This is the first review I have written on line about any hotel or restaurant. This is a winner!! Treat yourself one time in your life by staying at this hotel. You will not be disappinted.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
80 reviews 80 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 14, 2012

First of all let me say that this is probably one of the most stunningly beautiful hotels in the world. The main building was a Medici country villa and it is one of the most perfect Renaissance buildings in all of Italy. As others here say, it is “second to none” (as long as you can afford it).

At the same time I must say that the food in the restaurant is about as bad as is possible to find in Italy. And this is especially surprising given that this is a 5 star property. Restaurant professionals in Florence we spoke to confirm that this is a well-known fact about the place. First of all the bread was stale. Then the amuse-bouche was smoked salmon that tasted like it was straight from the supermarket. A porcini and sausage pasta (in mushroom season!) had almost no taste. And the pasta was overcooked. And then a dish billed as guinea fowl with black truffles came out as overcooked mystery meat covered in a mystery black sauce without any hint of truffles. A cheese plate tasted like it came from the same supermarket as the smoked salmon. We did not want to subject ourselves to dessert.

My impression is that the restaurant caters to wealthy Americans who apparently do not know much about good Italian food. Stay away.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Giancarlo R, Manager at Villa La Massa owned by Villa d'Este Hotels, responded to this review, November 13, 2012
Dear Sir,

We would like to thank you for your generous comment regarding our Villa that
you describe so positively as one of the very best hotel worldwide.

We do very much appreciate it particularly because your judgment is based on a brief afternoon visit of the property.

Concerning your negative experience at our restaurant we do acknowledge your strong criticism.

However let's also say that, as a companion of a free of charge journalist, you have choosen a curious way to inform us of your dissatisfaction.

In spite of all this we are looking forward to welcome you back in the future in order to gain your full support.
In this case please be so kind to contact me directy at giancarlo.rizzi@villalamassa.it

Sincerely yours,

Giancarlo Rizzi
Hotel Manager
Villa La Massa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Villa La Massa owned by Villa d'Este Hotels

Also Known As:
Villa La Massa Owned By Villa d`Este Hotel
Villa La Massa Owned By Villa d`Este Hotel Candeli
Hotel La Massa
La Massa Hotel
Villa La Massa Owned By Villa D'Este Hotels Province Of Florence, Tuscany, Italy
Address: Via della Massa 24, 50012 Candeli, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Candeli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Candeli
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Villa La Massa owned by Villa d'Este Hotels 5*
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