My husband and I booked two double rooms for ourselves and friends in July 2013 (Eleven months before we were due) to ensure that we had excellent rooms as requested. I was assured that all would be well and confirmation was received at the time of booking and again in January 2014. Unfortunately the ferry was late and we could not book in until 20.00 hours but rang the hotel to advise them of this delay. Once again assured that this was no problem. You can imagine our disappointment and anger that when checking in my husband and I were "dumped" in the disabled room. They could do nothing but apologise as the hotel was full but it was most inconvenient as my tall husband had to wash in a sink that was level with his knees! Beware of this and double check before arriving!!!