My wife and I stayed here and found it to be a perfectly good base for a couple of nights. In my view the hotel is typical of the genre, i.e. a privately owned Scottish country hotel, which is why it may attract some undeserved criticism.
With such hotels it always saddens me to see the usual criticisms of "tired", "needs a refurb" etc etc - and while you could accept such criticism re a Holiday Inn or a Premier Inn, where large corporations have lots of cash, it is invariably a longer and much slower process with private hotels, where money is tighter and customer numbers are lower;and people need to understand the difference.
The people who currently own this hotel actually tell people that they are undertaking a refurbishment programme, so those in rooms that have yet to be done are thanked for their patience. You can't say fairer than that, and as long as your room, bedding etc is clean - you can surely live with it.
I don't know if our room (Room 15) has been refurbished or is still on the "to do" list, but it was a perfectly fine room with good views of the loch. It would however benefit from three very small improvements, which I trust the owners won't mind me mentioning.
First of all, the provision of a few coasters or mats to put hot cups on would prevent further additions to the unsightly rings left on the furniture.
Secondly, a little wall rack or tray in the shower cubicle would prevent you having to put the soap on the shower floor (eugh!).
And thirdly, ditch the wardrobe hanger system. The plastic "cups" are so worn that the slightest nudge will result in the hangers, clothes and all landing on a heap on the floor. Ditch the cups and just use ordinary hangers.
I reckon you could achieve all three things for about a tenner - and it would make a big difference.
In my view the hotel has the tired charm of an old country hotel and oozes history re the countless numbers of people from all walks of life who have stayed here over so many decades. It is ideally located, is perfectly comfortable; good value; and has a good bar. The staff we met were all helpful and polite and the food was excellent. (I have reviewed the food separately on Trip Advisor under "Lochmaddy Lounge Bar".
Try to get one with a loch view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.