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“Best option in Cucuta, great roofdeck restaurant” 4 of 5 stars
Review of Hotel Casablanca

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Hotel Casablanca
3.0 of 5 Hotel   |   AV. 6 No. 14-55, Cucuta, Colombia   |  
Hotel amenities
Ranked #2 of 14 Hotels in Cucuta
Lima, Peru
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Best option in Cucuta, great roofdeck restaurant”
4 of 5 stars Reviewed January 31, 2014

The rooms in the new building are spacious, comfortable, pretty, modern, and spotless -- and the WiFi was very fast. There's a great restaurant on the roof with a breathtaking view of the city - not to be missed. Breakfast at the hotel is ample, and in general service was friendly and efficient - with the exception of a somewhat bureaucratic (and therefore lengthy) approach to check-in (but nevertheless friendly).There was a pool which I didn't have time to use, but it looked nice. Located in walking distance of the city plaza. I would definitely stay there again if I ever find myself back in Cucuta.

Room Tip: Be sure to ask for a room in the new building - more expensive but like staying in a different hotel...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paola R, Director de Relaciones Públicas at Hotel Casablanca, responded to this review, February 22, 2014
Google Translation
Dear guest, we are glad that you were able to rest in our hotel and enjoy the rooms in the new tower. Thank you for leaving your good comments and perceptions of our service, we are pleased to meet the satisfaction of our guests. Similarly, we are pleased that you enjoyed the view and the atmosphere of our Restaurant Bar 360 located on the rooftop. Regarding the perception of time in reception, will be watching to expedite it, because we want your stay be always 100% excellent. We hope to have you back in our hotel and you can enjoy the pool and our services over time. We send our best regards and thanks for choosing us.

Apreciada huésped, nos alegra que en su viaje de negocios haya podido descansar en nuestro Hotel y disfrutar de las habitaciones de la torre nueva. Gracias por dejarnos sus buenos comentarios y percepciones del servicio, para nosotros es muy grato conocer la satisfacción de nuestros huéspedes. De igual manera, nos complace que haya disfrutado de la vista y el ambiente de nuestro Restaurante Bar 360 grados ubicado en la terraza. En cuanto a la percepción de tiempo en recepción, estaremos atentos para agilizarlo, porque queremos que siempre su estadía sea 100% excelente. Esperamos tenerla nuevamente en nuestro Hotel y que pueda disfrutar de la piscina y de todos nuestros servicios con más tiempo. Le enviamos un cordial saludo y nuestros agradecimientos por preferirnos.
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28 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Saskatoon, SK, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 7, 2012

This hotel was chosen by a business associate and admittedly he went extremely low-cost. They have two classes of rooms here. Mine was very dilapidated, had really grungy bathrooms, a tiny shower, and no hot water to speak of. I upgraded my room the second night and while it was much more modern and updated, they specifically told me there would be hot water and there was not. Both the low cost rooms and standard cost rooms are overpriced for what they deliver. I didn't have any problems with the service or staff, but I did leave feeling a bit cheated since hot water was one of the reasons I'd upgraded in the first place.

On the plus side, they have a large pool (although it looked like it could use a cleaning) and a nice rooftop bar.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casablanca

Address: AV. 6 No. 14-55, Cucuta, Colombia
Location: Colombia > Norte de Santander Department > Cucuta
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 14 Hotels in Cucuta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casablanca 3*
Number of rooms: 92
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