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“Jail or a Hotel?” 1 of 5 stars
Review of Hosteria Los Frayles

Hosteria Los Frayles
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Hosteria Los Frayles
Via circumbalar Villa de Leyva, Villa de Leyva, Colombia   |  
Hotel amenities
Ranked #40 of 46 Villa de Leyva B&B and Inns
Bogota
1 review
2 helpful votes 2 helpful votes
“Jail or a Hotel?”
1 of 5 stars Reviewed December 19, 2008

Booked an excursion that would leave at 8 am. When trying to get out at 7:15am or so to get breakfast it turned out we were locked inside. Notifications at the frontdesk that breakfast would be available from 7 am to 9.30am probably were from better times I now assume. When around 8 someone came to release us the comment was:"But you didn't tell me that you wanted to leave really early".
Hot water available on request (some machine must be turned on?!?!), coming back to the hotel in the afternoon everything is locked down again and you need to ring the bell to be let in.

  • Liked — Decorations/scenery in the Hotel
  • Disliked — Service
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HosteriaLosFrayles, Manager at Hosteria Los Frayles, responded to this review, December 27, 2009
Hi
I am so sorry that your experience was that bad. Unfortunally, and according with our investigation, you did not understand the terms and conditions of our Hosteria. We have specific schedules for our restaurant and it does not cover the hours before 8 am. On the other hand, for security reasons, we keep our doors closed during the early mornings. But always, and I stress always, we open the door if our guests request.

Please accept our apologies and contact me if you have any questions or concerns in the future.
Nancy Hudson
International Relation Manager
Hosteria Los Frayles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Spanish first
  • Any
English first

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Additional Information about Hosteria Los Frayles

Address: Via circumbalar Villa de Leyva, Villa de Leyva, Colombia
Location: Colombia > Boyaca Department > Villa de Leyva
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #40 of 46 B&Bs / Inns in Villa de Leyva
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Hosteria (BB) in Villa de Leyva, Boyaca, Colombia. Comfortable and great familiar environment; safe place to relax and see the real Colombia. Come visit us - you will love it! ... more   less 

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