We booked 1 night in this hotel 8 months in advance by the website "Travel Republic" ( I've used many times this site without any problems ) and, as per their booking conditions, they debited the amount of my reservation (€ 36,00/ 1 night on half board basis/double room )on my credit card.
Once in the hotel ( about 6,00 p.m.,coming from the airport ) the receptionist told us she couldn't find our reservation but, after asking us our voucher and i.d.cards, copying both, gave us the room key,telling everything was ok.
The room surely needs to be refurnished and, apart from bed linen and towels, looks not so clean (I've slept in hostels better than this hotel !!!), TV only with greek channels........but anyway it's just for 1 night we said !!!
After about 1 hour we decide to make a quick swim in the lovely pool (and the pool area is the only nice part !!!!) and we go downstairs ( there is no elevator in the hotel and if you've got something like a stroller, it could be a problem......but they didn't tell you on the hotel description !!!!).............meeting the receptionist she told us she didn't find our reservation and to stay there we must pay € 50,00 ( in her opinion a special discounted price because it costs € 70,00 at normal price !!!!)........after 3 hours talking with her and the manager ( by phone ) we had to pay that price and she wrote a bill to send to "Travel Republic" to be refunded ( in the same time I've talked with "Travel R." customer care and they told me to do that way).
Manager sayed they've never had contacts with "Travel Republic" and didn't matter I showed them their hotel was still selled on that site at the price of €32,00 for the same night/service !!!!
Now if you're the hotel manager and your client give you a voucher issued by a travel agency that you don't know, showing you on the web that your hotel is still on their web site and you don't care about it, but you care only to have more money from that customer that has already paied for that........well......what do you should think about that hotel ?!?!?!?
Never again !!!!
p.s.:dinner and breakfast very poor, only a buffet salad and 2 stuffed tomatoes for dinner and 1 kind of jam, milk and honey ,eggs,ham and cheese with bread for breakfats and when ham and cheese finished on the buffet they've never refill it !!!!
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- Also Known As:
- Sevelen Hotel Rhodes
- Savelen Hotel Rhodes/Tholos, Greece