Without Prejudice: My partner and I booked a last minute holiday here, we paid quite a price. Hotel looks great, pool fabulous, gardens beautifully maintained, meals fair -leaves alot to be desired - always something. Spirit drinks watery, still drinks okay, wine okay. Beautiful restaurant area, I called the cafe". Faulty Towers..ahum..yes ha! Had to ask for things, but not a problem. Hotel staff very welcoming, polite. Owner lady takes pride in the hotel, lights candles- providing cosy, relaxing ambience. Looks like five star hotel inside bar and reception area but the hotel lacks in other areas. The worst being the room, the bathroom and general cleaning is very poor. Towels were not changed, bath and sink dirty upon arrival and it was nev cleaned just wiped. No toilet roll, had to buy own. Hard beds like concrete. I was getting up numb on one side- incredibly hard. Corners nev mopped. wished I had taken cream cleaner. We are easy pleased and usually do not make a fuss. We didnt, but returned one lunch time and were horrified; partner was confronted by reception staff accusing us of breaking a chair. We certainly did not. I wrote a letter to the manager immediately requesting that they retract the accusation. The breakage apparently could not be seen -what a meticulous cleaner ey? Apparently the damage was underneath. Make of that what you want". However, cleaner saw it strange?? The place is run with an iron rod and it interferes with your holiday because it makes you uncomfortable when you know staff are working in fear. I just wish the cleaner was meticulous enough to clean the room properly!! For the manager said the damage could not be seen. This made me feel like she'd been scratting in my things. All trust was gone, we ate out and stayed away last day and a half of our holiday. We were offended. This awful incident will not be forgotten. The manager was shocked to find that it was us because we had, up until that point, praised the hotel and staff. We left early carrying an 18.05 kilo suitcase around Tholos until it was time to leave for airport later that evening. Not a happy days ending for us!!! What was really nice was sharing such wonderful days, at times, with lovely people we met from England, our best regards are sent to a couple from The New Forest T' today and always x x and for anyone else at the hotel at same time...I am the one with the straw hat lol! The manager apologised, but had further insulted us incinuating that I had broken the stool just sitting on it. I had not sat on that stool. We are professional people and certainly do not go trashing rooms on holidays! A sorry end...we were to give this hotel, despite the poor room cleaning, top marks, but this review is a truly honest account. I would warn holiday makers to inspect all furnishings, fixtures and fittings- report anything damaged; broken, bent, scratched, chipped, stained etc upon your arrival. :) There are other hotels...Now at home...happy days... :)
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- Also Known As:
- Happy Days Hotel Rhodes/Tholos, Greece