My partner and I stayed at Santhiya over New Year's Eve for 4 nights and were looking forward to enjoying the paradise which it looks to be. Unfortunately for us, it wasn't quite the paradise we were hoping for. The hotel portrays itself to be a 5 star establishment competing with the likes of the Six Senses Hideaway and while the pool villas are spectacular, the service just makes the whole experience feel like a 2 star establishment. The staff have no concept of 5 star service, in the restaurant we were kept waiting for 1 hour just for an appetizer to arrive on a daily basis, the drinks service was beyond appalling and the overall attitude of the staff needs to change [if the manager of Santhiya is reading this - I suggest you train your staff wherever the Shangri La Hotel chain trains its staff as they really understand 5 star service]. On several occasions our toilet didn't work and we were kept waiting for hours before someone came to fix it. Whilst I appreciate that the hotel is on a small island, if it sells itself as a 5 star hotel and charges the prices of a 5 star hotel, then toilets should not be malfunctional! Moreover, the food in the restaurant was not great, it was the only hotel in Thailand that we stayed in where we had to pay for drinking water with our meal and overall, the hotel is just out to rip off its guests in any way it can because of the remote location [it's the only hotel I've ever stayed in which wanted to charge guests for a laundry bag!].
Please don't waste your money by staying at Santhiya, do yourself a favour and stay somewhere like the Six Senses where you will be made to feel welcome and you will not be exploited.
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