This is absolutely a beautifully built resort, from the all-wooden constructions with fine touches, to reasonably arranged individual villas, oh and the lovely gardening. Everything seemed delicate and just right in places.
We stayed for 4 nights in a villa that was high on the mountain, with of course a grand view of the ocean. The resort offers free tuk tuk car rides from villa to and back restaurants/beach/lobby area.
We were very happy with the villa itself, it was spacious and well arranged, made us really feel like home. It was quite a relaxation to watch the beautiful sunset from your room, on your balcony, or in the private pool.
They were still building up more villas and rooms on the hill, but the construction was not very disturbing. So it was quite okay.
The restaurant was a surely a wow! For dinner they offer with some delicious Thai food and western cuisine. At least all the dishes we’ve tried were terrific! Breakfast was on the other hand quite standard, but good enough for refreshing your sleepy head.
The beach was quiet, but it needs more cleaning I think, as there were a bit too much tree branches and leaves on it.
In regards to the service, I wouldn’t say that there were no complaints though. Firstly, nobody gave us villa key, and we didn’t realize this until the 3rd. day, when we retuned to a locked room with no keys in hands… But the front desk sent us one immediately after I called via my mobile.
Also the housekeeping needs to be improved, 1 towel in our room was obviously stained, but was kept unchanged for 2 days.
Last but not least, we were shocked when being told that they couldn’t offer 2 glasses of bottle water after our last dinner! Well we had dessert and felt a bit too strong in the mouth, and would like to have a bit water. I don’t know what’s wrong, because I clearly saw bottle water offer to other guests before. Weird.
On the whole, staying with Santhiya Koh Yao Yai was an unforgettably nice experience. And I would like to see further improvements on their service when we come back for holidays next time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Santhiya Koh Yao Yai Resort & Spa!
"Close to perfection"
Thanks for the feedback that we have received from your experience that you have accumulate during your stay.
For the point that you have mentioned we have gained the service that you're looking forward the end of your holiday.
Still there will always be a place for improvement prior from your complain that seen from the day that you expect that should be given as complementary.
It might be misunderstanding coz the water during dine-in should be order not a complementary as you have notice from other tables.
But anyway I do apologise if there was a mistake on our behalf.
Nevertheless, I'm looking forward to see you on your next visit in the future.
Mr. Lloyd B. Maravilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.