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“Delightful stay” 4 of 5 stars
Review of Centara Grand Beach Resort Samui

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Centara Grand Beach Resort Samui
4.5 of 5 Hotel   |   38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand   |  
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Free Buffet Breakfast
Ranked #16 of 102 Hotels in Chaweng
london
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Delightful stay”
4 of 5 stars Reviewed November 28, 2013

This was a lovely place to stay. We came with our four year old, and we loved the big pool, the games rooms (useful when it rained), the excellent breakfast spreads. Also the staff were really friendly, kind, and engaged with us and our son.
It's also in a great spot on Chaweng beach - the quieter end so not as hectic as some of the beachside resorts, but close enough to be able to stroll up to the livelier end.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, December 8, 2013
Dear Mandikalondon,

Thank you so much for your kind review. We’re happy to hear that all went well and your little traveler also enjoyed his stay. Thais are great with children and genuinely enjoy their presence. We believe that makes for easier family-friendly vacations at Centara. Thank you for making a comment on the Rainy Day program we set up. Samui is great rain or shine, but a movie or Thai language lesson can help make a grey day a little brighter!

Thanks again for sharing your thoughts. We do look forward to welcoming you and your family again soon. Best wishes for a happy Festive season!

All the Best,

Joe Clasby
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,186 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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Sydney, Australia
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 27, 2013

We have stayed here previously, in fact this was our 5th time. Before travelling to Koh Samui we were thinking of trying something different. To be honest we were look for something that was a little more boutique and luxury on the beach. Most of these places were located in North Chawang however none of them really suited our needs after reading the reviews on here.
We decided to book Centara for the following reasons:

1. Location: For us this is one of the best located hotels on Chawang beach. Yes it is south Chawang, but it is fun walking up the road at night to go past all the shops and restaurants. After shopping and dinner we usually go a taxi back as we normally walked all the way to northern Chawang.

2. Grounds: Centara has the best grounds of any hotel on Chawang beach. The pool is big enough to have your own space and there is plenty of room to laze about around the pool, on the beach or the grassed areas. Whilst there is a lot of rooms and therefore guests, we ended up with the same lounges each day by the pool.

3. Pool – The pool is big enough to have your own little space. The pool is also big enough to get away from Kids if they annoy you. The pool bar is good for a drink

4. Beach – Centara has the best beach along Chawang. Going further south the beach gets a lot narrower and non-existent in front of some hotels, such as samui resotel at high tide. The beach also has massages at either end of the beach front of Centara. On a side note, I would recommend the southern one, which has the same lady giving my massages all previous trips. Also there is a vendor out the front that sells corn and beer. The beer is 70 baht which is a lot cheaper than the hotel.

5. Room – We had a premier deluxe room. We were on the top floor in the wing closest to the health spa. We would say that the room is ok. It has everything that you need, but it is not luxurious per say. Having said that, we did not spend much time in the room so it served the purpose. The bed was comfortable, and a lot softer than the usual rock hard situation. The room was very clean and we could not complain about the room.

6. Food – we ate breakfast everyday at the hotel which provided sufficient options and was very good. We ate at Seabreeze which was good. Again nothing to complain about and they do a special dinner most night, including a seafood feast one night. Most nights we ate outside the hotel because after a day of relaxing at the resort we wanted to get out for a shop and walk.

Overall we enjoyed our stay mainly because of the grounds, pool and staff. Centara certainly has the best location and there is not much direct competition for 4+ star hotels close by. Because of this I think Centara have let the hotel go a bit. They are doing some room renovations, but we think the whole complex could do with some more renovations. When we were there we did hire a car and drove around the island and visited some of the more high profile 4 to 5 star hotels around the island. It is not appropriate to give our view of these in this review. Next time we would probably try something different, but would certainly recommend this hotel to new comers or friends.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, December 8, 2013
Dear Barneyridge,

On behalf of the Management team, we would like to thank you for taking the time to share your review after your 5th (!) stay with us. We’d also like to thank you for your loyalty.

You make a number of valuable comments and I’m sure that other readers on Trip Advisor will appreciate the good advice you offer. The observation on the beach is spot on. When the wind changes and we get higher tides November-February we are one of the few hotels in Chaweng that still has a beach area for guests to enjoy.

We appreciate that over the years you have chosen to stay with us notwithstanding the lure of new properties opening. We are thankful for that and hope that we will be given the opportunity to welcome you back to Centara Grand Beach Resort Samui in the near future.


Yours sincerely,

Joe Clasby
Quality Manager
Centara Grand Beach Resort Samui
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UAE
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2013

We returned to this beautiful hotel in mid October, as usual the staff were great,my sincere appreciation to the club members and the Beach restaurant
The lady office manager was so enchanting and helpful

Room Tip: Depends on your Budget, but I found the premiere rooms as excellent
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, December 2, 2013
Dear Mazengo,

We’re so pleased that you chose to return to Samui and our hotel so quickly. We believe October is one of the best months to visit especially for long lunches or sundowners by the sea. We’ll pass on your kind comments to Pat, our Front Office Manager, the Seabreeze restaurant team and The Club staff. It’s always great for our staff to have their strong efforts recognized.

Thank you again for returning and reviewing our hotel once more. We hope to see you again…hopefully in two months!

All the Best,

Joe Clasby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petah Tiqva, HaMerkaz, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2013

We are a family of 5 adults. Our rooms were large and very well equipped. The rooms were with a superb sea view.
The staff were very good. The service was excellent. We asked for a recommendation of a restaurant and we received a great service including a reservation on our behalf.
All in all we had a great experience and we highly recommend this Hotel.

Room Tip: Second floor sea facing rooms are recommended.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, December 1, 2013
Dear Yoav R.,

Thank you for taking the time to share your review with readers on Trip Advisor. We’re glad to hear the trip was a success and that your family enjoyed themselves. We thank you also for your commendation. With a bit of luck we’ll be able to welcome you back again soon.

Kind Regards,

Joe Clasby
Quality Manager
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Sydney, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

My husband and I have just returned from spending time at Centara Grand Beach Resort Samui. We loved the experience from start to finish. The staff were incredibly friendly and helpful, the service couldn't have been better. The location of this resort is beautiful and ideal for both couples and families. We are already planning to go back next year and taking our children & grandchildren with us. The food in the restaurants was great and catered for all requirements. We had such a wonderful time we didn't want to go back come. We can't remember the last time we had such a brilliant holiday and we will highly recommend this resort to all our friends & family. Once again THANK YOU VERY MUCH to all staff at Centara Grand Beach Resort Samui for making us feel so welcome

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, November 30, 2013
Dear Maria W.,

Thank you for sharing your Brilliant Experience! We’re overjoyed to hear that you plan on returning next year with the whole family. Thank you so much for your kind words and unreserved recommendation. We look forward to seeing you all next year!

Best wishes for a great Festive Season to you and yours!

Kind Regards,

Joe Clasby
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 13, 2013

Our family group stayed at this resort and found it really lovely. It was after the colonial style set on acres on the beachfront with tropical gardens and a beautiful pool.
We booked two rooms for us and our adult daughters. Unfortunately they did not understand that we were in a family group and the rooms offered were not situated together and the bedding was not what we wanted. If you book this resort you have to specify interconnecting or adjoining rooms otherwise you may be on different floors. If we had young children it could be a problem. Fortunately they organised two rooms side by side which we moved to the next day, but at least we were together.
The breakfast was excellent with a great variety on offer to suit all nationalities.
Only complaint is that the resort hardly caters for 'gluten free' requests with only small bread rolls and sometimes small muffins on offer. Requests to take a couple of bread rolls back to the room were objected to and the GF rolls were not available in their coffee shop. They did seem to want to co-operate after we spoke to the duty Manager.
There were several restaurants within the Resort, all seemed excellent and their themed nights for a set price were also excellent.
There was a lovely beach right out the front and a great 'day spa' treatment shop in the Resort.

Room Tip: I think that the rooms on the upper floors are the best and they all seem to have an excellent view...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, November 24, 2013
Dear Madstravel,

Thank you for sharing your review with the readers of Trip Advisor. We’re pleased to hear that most aspects of your stay met your expectations.

Thankfully the rooms situation did not present too much of a hardship.

We have noted that there are an increasing number of requests for gluten-free goods and so we’ve added to our offer on the breakfast buffet. It’s true that we discourage guests from packing to-go food away from buffets so perhaps the restaurant staff might have been reacting to this general policy. At any rate we’ve now added some items at The Deli and Piccolo outlets and we hope you come back soon to try these and other treats.

Thank you again for taking the time to share your observations.

Kind Regards,

Joe Clasby
Quality Manager
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Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

While doing a tour of the islands this has to be the best place I stayed and possible your of all hotels before. Paid for the club service and seriously I didn't have to ask for anything as it was all there. Private splash pool was great and the location of the hotel was just enough to break away from the party area down the road. Would highly recommend, food was very nice as well.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, November 17, 2013
Dear Ashsfinal,

Thank you for choosing to stay with us on your recent island hopping vacation.

We’re delighted to hear that we compared favorably with the other resorts you stayed. It’s truly hard to go wrong with Club service and a Pool Suite!

We hope the Festive Season in Brighton is filled with joy for you and yours…come see us again when you require a Holiday in the Sun.

All the Best,

Joe Clasby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Chaweng
#10 Spa Hotel in Chaweng
#13 Luxury Hotel in Chaweng
#13 On the Beach Hotel in Chaweng
#15 Romantic Hotel in Chaweng
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Centara Grand Beach Resort Samui 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Superbly located along Chaweng, Koh Samui’s finest beach. Centara Grand Beach Resort Samui offers first class Thai hospitality. Enjoy the exceptional facilities of this award winning deluxe resort which combines the spirit and culture of the island with a tranquil ambiance and sheer beauty. A choice destination for lovers of water sports in particular and everyone in general. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng, Thailand

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