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“quiet location and great view” 4 of 5 stars
Review of BEST WESTERN Samui Bayview Resort & Spa

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BEST WESTERN Samui Bayview Resort & Spa
3.5 of 5 Hotel   |   104 Moo 3 | Bo Phut, Chaweng, Bophut, Ko Samui 84320, Thailand   |  
Hotel amenities
Ranked #58 of 102 Hotels in Chaweng
4.0 of 5 stars 180 Reviews
Amsterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“quiet location and great view”
4 of 5 stars Reviewed January 12, 2013

We visited Best western with the family. We had 2 rooms not with a see view. The rooms were not that big, but had all that a room needs. clean, good bed, shower etc.
One night there was a power outage that lasted app. 4 hours. So it might be a good idea to place the flashlight the hotel provides next to your bed if you go to sleep.
The view from the restaurant area is very nice indeed. The restaurant has good food for reasonable prices. We sat there a few times for diner or just relaxing, having a beer and enjoy the view. Also the breakfast is served over there. The breakfast is also good.
The resort is located somewhat remotely but has a free shuttle service to and back from the Lamai beach and a shuttle to (not back) Chaweng.
Further the hotel has a few nice pools. All in all a good place to stay if you look for a hotel/resort away from the hectic.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Owner at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, January 14, 2013
Dear Guests,

Greetings from BW Samui Bayview Resort.

Thank you very much for your time for the kind review. Your compliments are the great support to us and our staff. We will ensure to keep up with our facilities and services. We hope to serving you again soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
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    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
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English first
Mumbai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2012

GOOD
- The view is spectacular and breathtaking.
- The lunch/dinner food is good quality and well cooked.

BAD
- It is not at walking distance to any of the beaches/attractions. You can either rent a vehicle or take a taxi.
- The breakfast is not worth it. The no. of dishes can be counted on the fingers of one hand. And since it is kept in the open, all kinds of mosquitoes/flies get to taste it before you do.
- Very badly lit in the night. Since its up the hill and our room was quite a walk - it was scary and probably unsafe.

UGLY
- The room service forgets to clear the utensils after the food you ordered. Sometimes for more than 24 hours. And the food simply rots outside your door and noone seems to notice.

Stay here only if you have come to read a book and enjoy the view.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Owner at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, January 1, 2013
Dear Guests,

Greetings from BW Samui Bayview Resort.

Happy New Year 2013. All the best wishes to you and your family.

Thank you very much for your kind reviews. We do apologize for any inconvenience that may occur to you during your stay and we appreciated your kind complaints very much. We will ensure to improve our facilities and services, and will keep up with our food quality. Should you have any further suggestions, please kindly let us know at SamuiBayview@loxinfo.co.th.

Yours Sincerely,
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New Delhi, India
1 review
4 of 5 stars Reviewed October 30, 2012

We stayed for 4 nights with with kids in 2 grand deluxe seaview rooms..the view is superb..but no beach access from the resort..everything was good,the service,the location,the rooms though a bit dated..but one experience put a hole through ..Our money ( us$ 400) was stolen from the locker in the room..we realised this only when we checked the wallet at bangkok airport so do not do anything about it..i hope the management takes this serIously and does something about it so that this not happen with other guests..

Room Tip: Dont take the standard room even for free
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mngsamuibayview, Front Office Manager at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, November 1, 2012
Dear Guests,

Greetings from BW Samui Bayview Resort.

Thank you very much for your kind review. Your kind compliments are the great support to us. Regarding the safe issue, we felt really sorry for your lost. However, this kind of issue has never happened before at our resort. Normally, our staffs could not open the safe without the password which set by each guest. Should we could be any assistance, please kindly let us know (Tel:+6677 448 560-5 or email at SamuiBayview@loxinfo.co.th).
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Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2012

Beautiful views,best pool to drink a cocktaill and relax... Close to Chaweng beach, the nicest beach in Thailand!Friendly and helpful staff. Hire the Jeep for the day....(they dropped us at the door...)

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Front Office Manager at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, October 24, 2012
Dear Guest,

Greetings from BW Samui Bayview Resort.

Thank you very much for your kind review. Your compliment is a great support to us and we hope to seeing you again soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
115 reviews 115 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed October 5, 2012

If you are looking for resort style accommodation in Koh Samui and want to stay away from the riff-raff of the girly bars, markets and craziness of the streets, this is the place for you.

The hotel offers a great rate, stunning views over the beaches towards Chaweng and inclusive breakfast with a huge offering of western and asian foods. Also on offer is lunch and dinner at affordable prices. The hotel staff are welcoming, friendly (always have a smile) and are on hand to arrange tour bookings. The hotel even offers a return courtesy bus service to nearby Lamai Beach.

If you are travelling from the airport to the hotel you can pre-arrange a bus transfer (for a fee)which drops you right at reception. It was nice to see a welcome message for us at the front door.

The room was large, air-conditioned, comfortable king size bed and pillows with wi-fi (free) available in our room, and TV. The resort has a number of pools which cascade below the dining area with views over the sea. It was everything and more than was advertised. Just delightful and Highly recommend staying at Best Western Samui Bayview Resort and Spa to anyone considering staying here.

Room Tip: For non-smokers the hotel has designated NON-SMOKING floors.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Owner at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, October 8, 2012
Dear Guests,

Thank you very much for your time for the kind review. Your compliments are the great support to our staffs and our management team. We hope to seeing you again soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mk
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 24, 2012

We booked 2 nights here in September. Upon arrival we were dropped off at the bottom of the drive leading up to the hotel, this is a very very steep hill. There was a phone you could ring reception on to arrange a driver to come down and collect you, this did not work. We then tried ringing the hotels number off a mobile, there was no answer. After 10 minutes we had to pay a local to drive us up the hill.

Upon arrival I was already annoyed, they checked us in and said they would discount the money we had to pay to get up the hill off any services we had. When we got into our room the air con didnt work, back to reception I went. Then when I got back to the room my girlfriend had found mouse droppings on the bed and floor, I went to reception and they seemed surprised I wanted a new room, no apology was made either.

We eventually got into a new room, no upgrade was offered even though the hotel was practically empty, this was not a good start.

The following day we wanted to use the internet, in the manual in the bedrooms it states guests recieve 20 minutes a day free. I went to reception to ask for the code to get on the computers, he was convinced we had to pay and they did not offer free internet. He kept going into the managers office and coming out saying we must pay, I asked to see the manager about 5 times, he/she did not come out, this I thought was extremely poor.

Eventually after I went and got the manual from the room and physically showed him and then he showed the manager and I got very angry they let one of us on the computer.

Upon checkout I asked once again to see the manager as I wanted the 100 baht I had had to spend on the taxi back, eventually after being very angry we got it back.

The hotels views and pools are great, but the staff are so poorly trained its just a joke. We stayed in probably 20 different hotels throughout out Asia travels, from £5 a night to £50 a night and this hotel had by far the worst service. The fact the manager wouldn't even come out the office to sort problems and left the staff who did not understand the problem try and deal with things was just pathetic.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Owner at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, September 27, 2012
Dear Guests,

Thank you very much for your kind review. Your comments are the great value for us and we will take them seriously for improving our drawbacks. We do apologize that our service were not as your expectation. We will ensure to train our staff harder.

Once again, thank you very much for your stay and your kind review.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MALTA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 30, 2012

Hotel was nice and we had a spectacular view from our room. Food was all delicious at the hotel, but breakfast wasn't so special. I think they should improve more.
But what I love most was the wormth welcome of the staff.
I got injured during an excursion in Chiang Mai. During my stay at Koh Samui I had to rush to hospital since I couldn't manage the pain. The staff took me to hospital and brought me back without any extra cost.
Since I couldn't walk, due to the injury, they also offered to drive me to the beach any time a wanted even outside their usual trips. I really appreciated it as if it wasn't for them we couldn't have enjoyed our trip to Koh Samui.

Room Tip: Sea view rooms are breathtaking, clean and with A/C
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mngsamuibayview, Owner at BEST WESTERN Samui Bayview Resort & Spa, responded to this review, September 1, 2012
Dear guests,

Thank you very much for your kind compliments, we will keep up our service. Regarding your kind comment we will improve our breakfast. We hope to seeing you again soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Samui Bayview Resort & Spa

Address: 104 Moo 3 | Bo Phut, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#25 Spa Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Samui Bayview Resort & Spa 3.5*
Number of rooms: 50
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Also Known As:
Best Western Samui Bayview Resort And Spa
Best Western Samui Bayview Hotel Chaweng
Best Western Chaweng
Chaweng Best Western
Best Western Koh Samui
Koh Samui Best Western
BEST WESTERN Samui Bayview Resort & Spa Ko Samui/Chaweng, Thailand

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