When we booked the room we had requested two beds, when we checked in we had only got one bed so we were moved to a second room.
In the second room out aircon didn't work so we had notified staff twice and were told that they were "too busy."
When we were approaching staff about these matters the girls at the desk were very rude and not helpful at all.
We were moved to another room and the bed was hard as a rock.
Overall the service was poor and felt like we were a hassle to them, rooms were pokey and small and it would almost be comfier to sleep on the floor.
Only good thing we found about this hotel was the beach.
We checked out of the hotel after one night stay and requested a refund!
- Official Description (provided by the hotel):
- Impiana Resort Chaweng Noi, Koh Samui boasts a secluded beachfront and white-sand setting plus lush tropical gardens. The majesty and splendor of the 96 contemporary Thai inspired rooms, tantalizing cuisine at Tamarind restaurant and friendly service, the pleasure are simple. Combined with the adventure of a journey through this magnificent island, Swasana Spa's heavenly relax and rejuvenate experiences are a unique way to experience the full wonder of this beautiful romantic destination. The resort truly represents the sanctuary of spirituality, richness and harmony. ... more less
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- Also Known As:
- Impiana Samui Hotel Bophut
- Impiana Samui Resort And Spa
- Impiana Resort Chaweng Noi Ko Samui, Thailand